I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
Company replied
Company details
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.3
Average
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucie of Clickasnap customer service
Dealt with Lucie of Clickasnap customer service and she was easy to communicate with and she resolved our problem promptly. A+!
March 19, 2026
Unprompted review
Reply from clickasnap
Hi Joeseph,
Thank you for taking the time to leave a review.
At Clickasnap, we place a strong emphasis on the human touch when supporting our users, so it’s wonderful to know that this came through in your experience.
Kind regards
Katy, Customer Care Team
Charged GBP19.99 on free account
I am on free plan but still got charged GBP19.99.
This is daylight robbery. The site itself is poor in terms of monetization. Charged me without confirmation. I am on their free monthly plan.
March 16, 2026
Unprompted review
Reply from clickasnap
Hi Prateek,
We’re really sorry to hear about this and understand how frustrating that must feel.
So we can properly look into what’s happened and get this resolved for you, please reach out to our support team at support@clickasnap.com. A member of the team will be able to investigate this fully and provide the right support.
We’ll make sure this is looked into as a priority for you.
Kind regards
Katy, Customer Care Team
Hi there I’m just wondering how you’re
Hi there I’m just wondering how you’re
March 3, 2026
Unprompted review
I have used Click A Snap for more than…
I have used Click A Snap for more than 4 years, and as far as i know it takes years and years to become an expert photographer. The good thing about the website is for the Image you post on this photo gallery, they actually tell you which camera you are using and the different specs. Will have to give it a "YES" instead of a "no"
March 1, 2026
Unprompted review
Reply from clickasnap
Hi Jeremy.
It great to hear from you thank you for taking the time to leave us a review.
We have enjoyed having you on this journey with us all these years and we always look forward to seeing your contributions to our platform so keep up the great work and happy clickasnapping!
Kind regards
Kathy, Customer Care Team
Service is smooth but if my concern…
Service is smooth but if my concern will be taken then loose some upgradation money
March 1, 2026
Reply from clickasnap
Hi Bkpd,
Thank you for taking the time to leave us a review.
We are sorry to hear you have concerns regarding upgrading your account but please do not worry, we have your contact details and a member of the team will be reaching out to you to provide guidance on how to navigate and manage your account really soon.
Kind regards
Katy, Customer Care Team
Don’t use click a snap
Hidden charges, condition issues, tricky language. It took me a year just to break even and they appear to have deleted my account (I suspect so they don’t have to pay the remainder of what they owe me).
April 28, 2025
Unprompted review
Reply from clickasnap
Hi Ody,
We’re sorry to read your review and would like to clarify a few points.
We are unsure what hidden charges you are referring to, as we do not operate with hidden fees. All of our pricing and terms are clearly outlined upfront.
Regarding your account which was banned due to severe breaches of our Terms of Service. These actions are taken only after careful review and in line with our platform policies.
If you would like further clarification on the specific reasons for the ban, please contact our support team at support@clickasnap.com
, and they will be happy to provide detailed information.
We’re always open to reviewing concerns directly through our support channels.
Kind regards
Katy, Customer Care Team
Greedy practices regarding their subscriptions
I signed up for this site a few years ago. Honestly forgot all about it for personal issues that were happening in my life. They charged the recurring charge every year for several years, though I never used it. I caught the recurring charge from this company the day they charged it on December 10th 2025 and immediately requested a refund that same day. I cancelled the recurring charge. I explained to the company that I never used the service and did not have access. Their response? Oh well, you knew our terms, and sent a denial of the refund and a login to a service I will never use at this point. I feel this is incredibly tasteless business. Whether they are a good program to use I can't speak to, but their business practice is greedy and in poor taste, but none the less they got their money and that is what it is all about, right? Many of these subscriptions are scams and the companies make a lot of money this way. Be aware and make sure your life does not go sideways because you will lose money from uncaring and greedy companies. They have no reason to not send a refund and cancel my access. I've had good experiences with other subscriptions that will and have refunded due to not using their service and calling in a timely manner, but not this company. **update 4-22-26 - this company did actually reach out and give me a refund, which I appreciate. However it was only after multiple requests for said refund on the day it was charged…well within the claimed 14 day window to request a refund. I would not have received a refund had I not placed a negative review on Trust Pilot. I can’t place a review on their actual product, just their business integrity. The only reason I gave 3 stars is because they did eventually state they would be issuing a refund, but it was not done when I went directly through them.
December 14, 2025
Unprompted review
Reply from clickasnap
Hi Marianne,
Thank you for your feedback — we’re sorry to hear about your experience.
We want to let you know that we do offer a 14-day cooling-off period for auto-renewal subscription payments. If your cancellation request was made within 14 days of the renewal charge, we’re very happy to review this and arrange a refund for you.
Please contact our support team at support@clickasnap.com
, and a member of the team will personally assist you as quickly as possible.
We’re committed to providing a fair and transparent experience for all of our users and appreciate the opportunity to resolve this for you.
Kind regards
Katy, Customer Care Team
Slightly understated
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
February 6, 2026
Reply from clickasnap
Hi Lou,
Thank you for sharing your feedback — we’re sorry to hear that you felt our payments weren’t fair.
At clickasnap, we genuinely aim to offer one of the most rewarding models available compared to many of our competitors. Our goal has never been to position ourselves as a “get rich quick” platform, but rather to build a sustainable ecosystem where members are rewarded over time for their creativity and engagement.
We’re continually refining our model to ensure it remains fair, transparent, and beneficial for our community, and feedback like yours helps us improve.
If you’d ever like to discuss your experience further, our support team would be happy to assist.
Kind regards
Katy, Customer Care Team
this is a pretty rare model in the social media space, and it means my work isn't just seens, it's valued
clickasnap directly compensates photographers when their photos are viewed by others.
February 2, 2026
Reply from clickasnap
Hi Debb,
Thank you for taking the time to leave us a review.
We’re proud to offer photographers a platform where they can be directly compensated for their creativity and the engagement their work receives. Supporting creators is at the heart of everything we do, and we truly appreciate you sharing your experience.
Kind regards
Katy Customer Care Team
Reply from clickasnap
Hi Skhan,
Thank you for your review.
Our support team are always on hand for any help or guidance you may need with your clickasnap account and you can reach us at any time by emailing support@clickasnap.com
Kind regards
Katy Customer Care Team
Just started looking forward to…
Just started looking forward to uploading lot of great pictures.
February 2, 2026
Reply from clickasnap
Hi Perez,
Thanks for the great feedback! We’re really glad to hear you’re looking forward to uploading your photos, and we can’t wait to see the great images you share with the clickasnap community!
Kind regards,
Katy Customer Care Team
Reply from clickasnap
Hi Moul,
Thank you for leaving your feedback with us.
At clickasnap we are always striving for improvements, if you ever feel like you need support with your account or your clickasnap journey you can reach us at support@clickasnap.com at any time!
Kind regards
Katy, Customer Care Team
The site was easy to sign up and upload…
The site was easy to sign up and upload photos.
February 2, 2026
Reply from clickasnap
Hi Jet,
Thank you for leaving us a review and its great to hear onboarding and getting started with us was easy for you!
We wish you all the best on your clickasnap journey and we are on hand to support you and help grow your profile at anytime, you can drop us an email at support@clickasnap.com
Kind regards
Katy, Customer Care Team
My Happiest Experience with Clickasnap
I heard this platform recently and eager to post my photos...Good to be a part in this
February 2, 2026
Reply from clickasnap
Hi Renuga,
Welcome to the clickasnap community! It is great to have you onboard with us.
We look forward to seeing your photography and watching your profile grow and get the exposure your images deserve.
Kind regards
Katy, Customer Care Team
Reply from clickasnap
Hi Linnie,
Thanks for taking the time to leave a review. Clickasnap isn’t a get-rich-quick scheme we’re a photography community where members are rewarded over time for uploading high quality content and engaging with others on the platform.
Earnings aren’t immediate, and free accounts don’t generate income. Members typically need time to upload work, engage with the community, and build visibility before seeing any rewards.
If you have questions about how the platform works or membership types, our support team is always happy to help at support@clickasnap.com.
Kind regards,
Katy Customer Care Team
I just signed up a few minutes ago
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
February 1, 2026
Reply from clickasnap
Hi Danny,
Thanks for your feedback and for signing up we’re glad to hear the sign-in process was easy.
We do offer free trial options if you wanted to try and test the pro membership first to see if it is a right fit for you, but free accounts are limited to one upload per week. This helps protect the integrity of the platform and ensures image quality across the community.
That said, we’ve noted your feedback, and if you have any questions about account options or uploads, our support team is always happy to help at support@clickasnap.com.
Kind regards
Katy Customer Care Team
The app only upload 1 pic for free…
The app only upload 1 pic for free weekly and can’t upload second pic for a week.
Or you have a hefty uk fees for unlimited. Social media is so deceiving and I tried to use this app. Useless.
February 1, 2026
Reply from clickasnap
Hi Ravinder,
Thanks for sharing your experience, we’re sorry to hear that the platform hasn’t met your expectations so far.
We do have free trial options available, and free accounts are limited to one upload per week to help protect image quality and the integrity of the community. We understand that this won’t suit everyone, and your feedback has been noted.
We’d genuinely like to understand more about what hasn’t worked for you, so one of our team will be reaching out directly by email. Please look out for our message — we’d like to offer guidance and see how we can help improve your experience.
Kind regards
Katy Customer Care Team
I didn't think I'd have to pay a…
I didn't think I'd have to pay a subscription... Anyway I love the idea
February 1, 2026
Reply from clickasnap
Hi David,
Thank you for your feedback!
We do offer a free trial so that everyone can explore the platform and see how it works before committing to a subscription but also a free account is available also, you do not need to pay to be a part of our community! If you would like further information please reach out to support at support@clickasnap.com where our team is on hand to help.
Kind regards
Katy, Customer Care Team
I love the fact that i can earn extra…
I love the fact that i can earn extra money while still working 8-5
February 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.