Lloydstsb Reviews 

So far I’ve been waiting for 1 hr to get through to the fraud department! What an absolute joke!
And this is costing me! The number is not even a free number! What a terrible excuse for a bank... more like make you bankrupt with call charges for a lack luster bank!
The staff are useless... let’s hope who ever has cloned my card has not completely stolen all my money by the time they answer!

Lloyds new Commercial Online Banking is disgusting. The home screen blazes your account balance in large figures across the screen complete with coloured graphics for anyone within a meter of your desk to read. It is so long winded and complicated to get the most basic business task done, and that is when it is actually working. 'Commercial Online Banking', quicker to send someone to a branch!

Worst possible service, I have to teach them what direct debit guarantee is , being a bank would have though they should no by now

I have to give one star I would normally - 1 million go with them at your own peril

tryed to phone em about unauthorized transaction they keep asking stupid questions to veryfiy me I get less question in past now theres like 5 or 10 questions and then half the time they say cant help you. shower of ba45tards.

Have had no problems with this.

And rustpilot is full of fake reviews, they delete negative reviews on companies that pay for subscription to trustpilot. As with all smalltime organisations, power corrupts.

Peace

OK, I am aware that most of us who come on to sites like this will have a problem with the company we are seeking to talk about so maybe we don't give the fairest cross-section of opinion.
However, as the bank makes is impossible to email them with your concerns without you have to jump through loads of hoops only to be told that you have to make an appt to speak to someone directly I have nowhere else to air my frustrations.
They recently altered the "look and feel" (oh how I hate that term) of their website and have made a real mess of it. It is not one big thing but many small ones. You can no longer scroll down your transactions normally as half the upper page stays in place so that you only get a small section of your screen looking at the thing you want. Try to use the scroll bar to move back up to increase screen real estate and it starts moving the transactions a few at a time. Clearly, they got some prepubescent child who has only ever looked at the internet via a phone to design this. Although many of us do now have smartphones and use them, most still prefer to do their important work such as banking on a large screen.
This is not the main reason I have marked them down though. The new Lloyds App is another example of poor design. Like most security minded people I use a password manager to allow me to have long passwords, different for every site, which I need not remember. However, in their infinite wisdom, they have stopped the app from allowing password managers to open and fill in the password and user id etc. Meaning that we are reduced to much shorter, easier to crack passwords that we can remember. Short-sighted stupidity, masquerading as security. The banks in England have always been way behind on security measures (they certainly were when I was in business) and clearly nothing has changed. If you can,,,, find a bank with more up-to-date security and a better understanding of customer wishes and net improvements.

Absolutely the worst bank ever. No customer service and no humanity. I not referring to having a lack of money because they don’t seem to care if you have any or not. They simply DO NOT CARE!

I used them for 20 years and make considerable money and they STILL treated like a moron. I will never deal with Lloyds again.

I have moved all 5 accounts I have to another bank and the service is amazing. I forgot after 20 years of neglect service exists in the banking industry.

DO NOT USE THIS BANK!

Go on my account to receive a message that I can refinance loans, follow exactly what the website says but as I'm nervous I decide to ring their help desk to confirm that this application I was advised wouldn't be rejected therefore affecting my credit. I was told if it was rejected I could contact them immediately and discuss why. No surprise they rejected the loan and then when I rang back said they couldn't change the application to help me and I'd have to contact someone else to fix the problem. So now credit rating has been hit and nothing has been resolved. An absolute garbage bank

This bank and their staff are clueless.
Had a business account for over 15 years and will definitely change now.
Takes forever to speak to the right department, staff are poorly trained in handling calls and really don't care about your business.

The worst bank ever. They making huge changes on my account without informing me... Charges out of nowhere, my credit card limit decreased without saying a word, blocking my account for no reason... Such a "bank" shouldn't even exist. ONE BIG JOKE.!

Caused massive disruption to my business. Put our company account on hold for outstanding correspondence and would not release our money until they had this, even though there are no loans or overdrafts on the account. Complete lack of contact and support, resulting in none of my guys being paid days before Christmas. Thanks for nothing. Furious with Lloyds for putting us in this position.

Michael Tyson You are right
Same thing hear
They were supposed to be scrapping the £6 over draft fee and the other £20+ one but today I find out they have charged me this on top of the redicolous new daily interest one. I dont get this?
They were supposed to be scrapping a one off monthly fee? This bank is going from bad to rotten. Each branch of lloyds you are waiting ages to be served due to them scaling down the staff, There are no pens because they are either broke or have been lost, The condition of the bank itself is downright disgusting, Case in point the one in my high street is falling to bits..Huge filhty tiles on the ceiling which have been stained for over 2 years, Wall paper thats ripped and hanging off, Lights that are faulty or need changing and all this for even higher rates...I had the pleasure of walking into HSBC Bank and its the complete opposite... I was made welcome and offered a drink while I waited, The staff couldn't have been more helpful and pleased for my custom. Lloyds is abhorrently crap, The system they have of staff waiting by the queue asking people there personal information to cut down the waiting period is wrong...I do not want anyone else knowing my private business and others feel exactly the same. The staff are rude and incompetent, After waiting for over 25 minutes Friday there was no apology, Nothing. The standard of this bank is beyond acceptable and with this new daily over draft fee which is totally unfair I will be moving to HSBC who clearly know how to run a Banking system.

Contacted Lloyds eventually today. They now tell me the £10.30 charge is for October ? As they charge two month in Arrears ? I have no way of proving this as had the account for over 20years So have to take their word for it. ?? I have had a Lloyds Premier account for oaver 20 years now. I have been informed they are changing the way they charge for authorised overdraught to 1p per day for every £7 overdrawn. I have no problem with this until I find on the 2nd if December they have also charged me in the previous way another £10.30 for being overdrawn last month. So they have charged me twice ? Has anyone else had this problem as have tried to contact Lloyds five times today to be told the wait would be over 20 mins. So suspect lots of other people are having the same problem with their new overdraught charging system ??y

If I could give zero stars I would. Their telephone system is dreadful. Sent from one department to another, 45 minutes on phone getting nowhere except to probably fifth different person to be told that I would have to go back as they had not passed on adequate info and I would have to go back one step again to go forward. Then final phone operator put me on hold and left me for 10 minutes with, I believe clearly no intention of putting me through. No option but to hang up. Worst experience ever

If i could give zero stars i would. Dealing with Lloyds bereavement services has been a nightmare. It is like speakung to a brickwall. Avoid if you have the choice and dont leave your loved ones to deal with Lloyds bank.

Daily overdraught fee absolute Robbery!!! Has trebbled my fees!! Robbing the poor again!!! Evil!!!!!!

The new daily fee for an authorised overdraft, in addition to sky-high interest rates, is sheer daylight robbery on the part of Lloyds Bank. I am amazed the Regulator has not intervened to ban this practice outright.
Update 7th June 2019
The Regulator, the FCA, has today announced the practice of banks charging exorbitant daily fees, is to be banned, although curiously, the emphasis is on unauthorised overdrafts, where the customer is in breach of contract, rather than authorised overdrafts, where the bank has no justification for excess charges, over and above interest at a declared rate, at all. I look forward to a full refund and intend to pursue Lloyds Bank for such redress.

Absolutely amazing, never known an advisor so patient with me before, I’m very new to banking in general and this person was very polite and patient with me when I was trying to make a payment on line I called for help, he told me exactly what to do and waited for my payment to go though, I also expressed my concerns of the online shopping being fake and worrying that my payment didn’t go through or that I wouldn’t receive what I bought but It did and he even checked for me, it’s the little things that matter, he really made my day with how friendly he was.

Unhelpful bank manager and people on the phone who have no idea what they are doing. I only wanted to open an account for my 11 yr old, after wasting my day the bank manager decided I could do it online..... I couldn't though. Thank god for barclays