Lloydstsb Reviews 

The most appalling service ever, having changed job and moved to monthly pay I asked for assistance due to cash shortfall, totally rejected as no payment has been transferred yet by new employer , have had wages paid in weekly for over ten years, appalling

I have had personal accounts with Lloyds for more than 20 years. No problems there.

But I want to move my business accounts from Santander and started the process to 'switch" banks, which Lloyds offer to do for you. As I was 'switching" and not simply setting up a new account I had to physically go into a branch to meet a business banking manager and take 6 months of bank statements etc, etc. So went off to Clapham branch, jumping through their hoops.

Sadly, the business banking "manager" had no clue what he was doing. I had to sit and wait for 30 minutes whilst he was on the phone to some other department trying to decide if I should have a “client account” or not. He should have known this before I arrived, and not whilst I am sitting there in the office. Particularly as I don't have a 'client' account now and I did not request a client account. Then they decided I did need a client account but I can't have one because we work from home. It was complete lunacy and a terrible amateur show.

Although the so called business banking manager then promised to investigate further and call the following the day, he has not been heard from since. I have probably had a lucky escape.

My Husband has been a customer with Lloyds for over 20 years, I would give no stars if I could. To thank him for being a loyal customer, they have more than doubled his overdraft charges. The advisors are useless and have no authority. They then took the overdraft facility away with 1 months notice. Can't speak to our local branch when we ring up and no one ever calls you back. Lloyds bank is the worse bank ever. Best avoided!

TREBLING the price it will cost me to have my large overdraft.

ABSOLUTELY DISGUSTING. I feel you are stealing money from people with no escape in many cases except to take out a massive loan with you!!!!

I am genuinely shocked at how low you have stooped. Just horrible.

THE WORST BANK EVER!!!!!!!!

All wrong with this bloody far too expensive bank! Always only issues with them! Extremely poor customer services nearly everytime I'm there. They also didn't want to offer me any benefit of using an account even I'm a full time student, but the worst thing is I came to Canada for a few months stay and I'm unable to use my card! Even it's saying I can use it! When I contact the UK number which is very expensive, it's asking me to wait 5 minutes on the line after robotic voice talking to me for 3 minutes making me spend lots of money on them again! So unhelpful!!! USELESS!!!! Don't never ever recommend! NEVER!!!!

lloyds well what can be said in favour of website rubbish overly complicated ,missleading emails , miss directional emails , incorrect links i think thats what they are called , i have a lloyds club account and even after 12 months i still am not able to get all the "benefits" this is laughable or s hould i be crying this reveiw is on behalf of my mum a 96 year old pensioner

It has taken 6 months to open a business account but it is still not active, and am unable to add a new account to my existing online accounts. i am not surprised they have such a low rating. It is such a shame as I have been with them for years as a business customer and have had very good service. Unfortunately they have removed the business account team away from the main branch. All no doubt done in the name of giving a better service, which is rubbish.

Raising overdraft charges from 1% to 4% is simply extortion and daylight robbery. Add to that when I called customer services to query this (as it meant my charges going from £37 to £130 per month), the utter disgrace of an advisor told me "Well that is what it's going to be, have you not got savings?!".

An absolute abortion of a bank and would advise anyone to stay away from them!!!

Be careful when repaying Lloyds credit cards. I set up my direct debit for the minimum repayment of 16GBP for the 500 GBP. After 7 months I checked my balance again - it turned out that Lloyds kept charging me 9GBP for each repayment so out of 16GBP I was only repaying around 7GBP. Why would you even offer such option? If over 50% of my repayment needs to go for charges and fees I might as well go for Provident...

Worst bank.
They blocked my account without informing me for over 7 days. I was in the bank everyday trying to sort the issue out for over 5hrs evergday. And I got £75 compensation.
I lost over £3500 and I later called them to ask for help and they couldn't help me at all. I am litterally an international student with no family here and no-one to help and lloyds have put me in a position that is worse than terrible.

I think the description of 1 star sums it up. Bad experience, unreasonable and rude.
I'm a business customer and I've never known "business support" to be further from the truth. Lloyds were obstructive and overbearing and clearly did not understand my industry or my business. If you're looking for a business bank account, for the love of god don't choose Lloyds.

I have been left embarrassed by Lloyds very recently. I gave as a wedding gift to my daughte, a cheque for £1000, l made sure that funds were available and handed her the cheque at a celebration meal. On Saturday morning my daughter txt to say that the cheque bounced, l immediately telephoned Lloyds, where Liam told me that the problem was with the recipients bank, l believed him.
Within ten minutes the post arrived, a letter from Lloyds saying "alteration requires Drawers signature". I telephoned Lloyds again, explained everything, again, and Rachel then told me that l had failed security and she could not go any further and that there was no line manager, and advised me to voice my concerns on the very phone number we were on. Her attitude was really poor.
I have found a website for the CEO, written to him, obviously he is yet to respond, do Portuguese do manyana?
Today l have been into branch, (in their wisdom they have shut my local branch), and staff there were unable to explain what has happened or why.
If you like a challenge, just to keep you on your toes, secretly enjoy upsetting your close family and don't mind being totally ignored, why not sign up with Lloyds Bank, and fill your boots.

rate will be 0 but put 1.
The worst customer service at Southampton Row branch,
I have never seen smile on most of cashier's face in the branch through last six years. However I have had terrible experience today, I have no chance to see her name but she is black and she is one of terrible cashier all the time her attitude seems that she is raciest, she makes me unpleasant all the time, unkind, wooden face with no smile, deal Asian customer differently from white. I asked some coins and she gave coins with 6 plastic bags and 6 ￡5 note pushing them to me and I trying to take those out under the cashier's window asking my memo back to see it if I have all but once I took them out she asked me to move "over there" even though I don't grip my coins all, and so i told her I need to make sure if I have all but she said "that is fine" but do that over there i need to service next customer and I said it won;t be wrong, she talked back the same words... I was there 30- 40 second to count gripping 6 coin bags, only one customer behind me and it did not take time at all, but how, why she attitude too rude, what a terrible girl!!! I think she has some problem.
I don't want to go the branch but I use for business banking because it is close to my business but it will be fine I don't need to see her because the branch will be closed soon.

Absolute rubbish in respect of customer service and putting the customer first. 45 years of banking with them and have been treated despicably by Lloyds Bank, with no respect, no service to speak of and very little concern for the customer. Finally having the good sense to leave this appalling institution and trust it will continue to go to the dogs. Whoever deals with customer satisfaction should be fired because they clearly aren't doing a good job

Yes thank you lloyds for firstly taking my daughters savings and give your self a pat on the back for robbing her you ask how ..my daughters 16 had a bank account for years we have been with them 25 years so she gets a job she had roughly 30 pound in account hi lloyds can we get my daughters wages put in her account she just got a job ....oh no your account is dormant after 3 years .... you are joking ...nope.. go get her passport we might do something ...but that's goin cost me 80 pound ...tough ok ... I'll go to HSBC open account in ten mins phoned head office they was about as useful as a ash tray on a motor bike the moral of the story is ....god that cats getting fatter

AS a new resident of the UK I went in to Lloyds bank on Oxford Street in London to open a current account. I aquired the information I needed regarding proof of address and identification. When i arrived in the same branch necessary documents in hand I was refused the opportunity to open my current account. The same person whom I had gotten the original information from told me the documents were wrong and couldnt be accepted. When I explained that it had in fact been himself that had given me this information, he refused to accept responsibilty and said that it couldnt have been him that had given me false information. He handed me a faded print out of the accepted documents with a less than plesant attitude. I returned a week later with another set of documents to the same man only to be refused again claiming they were again incorrect documents. It has now been 6 weeks since I moved to the uk and I have yet to be able to open an account with Lloyds.

I received a letter from lloyds regarding my Euro account I have with them and phoned the number given (if you have any questions phone 0845 3000 000). After ringing that number a recorded message told me the number had changed and I had to redial. After waiting for 8 minutes to speak to someone I was told it was the wrong number to deal with my euro account. They put me through to another department and after a further 10 minutes wait I got through. The unhelpful person I spoke to said their system was updating and could I call back again. I asked if he could make a note of the details and deal with it later and he refused. What a useless and unhelpful "customer service".
I will NEVER deal with lloyds again and will be cancelling my accounts

A relationship manager asked me about my social background. When complaining, the complaints person told me not to speak to her 'with that tone of voice'. It was insulting and arrogant. No bad language was used but she failed to accommodate my radical upset and thought it a good idea to tick me off.

The complaint is still ongoing. Other aspects of the behavior of the relationship manager, if not dishonest and manipulative, need explaining.

Despite 10 years of unblemished behaviour, excellent personal and business ratings we were offered 8%+ on a £25,000 loan to buy property where we raised over 70% of the capital ourselves. Meanwhile, we were expected to pay £1800 plus for Lloyds Bank valuation, £600 legal fees, £200 for a debenture, an arrangement fee of £335 for the long term loan and another of £250 for money in money out vat over a maximum of three months. Interest, of course, extra. This comes to an upfront sum before any repayments or interest of £2935 excluding the vat loan fee for a pitiful £25,000 loan or nearly 12%.

This was wildly expensive. First we were told the interest rate was due to an unsecured loan (we kicked up against the absurd costs above), then the story changed to the policy we were told that said that interest on £25,000 was double the rate for a loan in the region of £95,000.

The attitude was as astonishing as it was arrogant and manipulative. I am sickened. They have a good chance of killing a deal. I sent information to the e-mail complaints indicated late am on Friday, asking for the courtesy of an acknowledgement of it and the attachments. They could not be bothered to do this. Ringing at 4.30pm, I was told the recipient 'had gone home'.

I am at a loss to understand where these people are coming from. If Lloyds Bank read this, the complaint is about 'the courtesy title'. You will know who I am.

I have the distinct impression Lloyds Bank thinks it is bullet proof. It appears to hold honest well behaved customers in contempt.

The worst staff I have ever had the displeasure to deal with!!! Abrupt, uninterested and unhelpful! The only things they know how to do well is to tell you They cant do that or you cant do that!! Officious and discourtious the lot of them!! Massive queues every day because there no staff, I took £1800 to pay in and had it folded in 100 bundles I was told she could not accept that as it had to be unfolded?? to much trouble for her so I had to do it with no counter space at all and had to do this embarrassingly in front of everyone in the queue behind me! All bull and smiles when they sign you up after that forget it! This is only my 3rd visit to them and I am already looking to move again!!!


Lloyds Bank WARMINSTER!!!! Take note

I've been with llyods since 2011. I'm not happy with customer services, it has gotten worse since. I get little to no help from them. Definitely switching to another bank.