Clockwork Removals and StorageReviews 

1,557
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the staff for their helpfulness, efficiency, and careful handling of belongings, making the moving process seamless and stress-free. Many also appreciate the clear and reasonable pricing, as well as the reliable delivery service, with items arriving as planned and on time. However, some customers experienced issues with damaged items, particularly during storage or delivery, and noted instances of unprofessional conduct from some removal personnel. These concerns included items being unwrapped, scuffed, or broken, and in some cases, a lack of sufficient manpower or care during the moving process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Product

Customers had ambiguous experiences with product, with many reporting that their items arrived in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Price

People report positive experiences with pricing, often describing it as clear, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pr... See more

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, f... See more

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,557)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Clockwork & Shaun are great

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pricing & very reasonable. Have used their services on more than one occasion & would highly recommend. Thanks 🤩

June 25, 2026
Rated 5 out of 5 stars

I rate Clockwork Removals very highly

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, friendly and helpful.
I highly recommend Clockwork Removals.
Janis

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Tom and Luke were brilliant throughout

Tom and Luke were brilliant throughout. I had loads to move and splitting it between storage and new house meant it could have been a nightmare. Only two boxes ended up in the wrong place. Tom was absolutely brilliant and managed to navigate a large truck between two trees with no room for error. Nothing was too much trouble. He even helped me put a door back on as it needed to come off to fit a bed in the room above the garage. Thanks so much to all your team. Kelly and Alice in the office were great too!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best removal company

The whole experience from start to finish with Clockwork in Edinburgh has been amazing. Everyone has been so friendly and efficient in getting our move sorted. We have moved a few times recently and Clockwork have been the best by a long way. Crystal in the office was great in getting things set up. Sean and the team who did the packing and moving were simply fantastic. They were extremely thorough and careful with our possessions. They finished the pack when they said they would (and this was on the hottest two days of the year) and they unloaded with great efficiency. Coupled with this one of the Team, Alex popped round with a couple of stray items from the lorry. I cannot thank them enough for an amazing job and by such kind and friendly staff

June 22, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you so much for your wonderful review. We are delighted the whole team did such a fantastic job.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, which was convenient for us and which we appreciated. Everyone involved in our move was excellent - Josh (our surveyor) and the whole crew - Tony, Johnnie, Michael, Ryan, Alex and Neil. They packed our belongings efficiently and made sure our move was seamless. We would definitely recommend Clockwork removals to our friends and would use them in the future.

June 12, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services and recommending us. We really appreciate it.

Rated 5 out of 5 stars

I'm so pleased I chose Clockwork for our move

I'm so pleased I chose Clockwork for our move. From start to finish, they were courteous and professional with a thorough initial assessment, competitive price and excellent moving team led by Shane. I found it so reassuring on the 2-day pack and move with Shane's calm and friendly management. They were impressively efficient and took the utmost care with our belongings.

June 8, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks so much for the review.

Rated 5 out of 5 stars

From our first contact with Clockwork…

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the same time alternative options were laid out for us.
The moving guys were great; careful yet efficient.
Nothing has been lost, all arrived as planned and on time.
Thank you Clockwork!

May 29, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Our pleasure! Thanks so much for the great review.

Rated 5 out of 5 stars

Thank You

I cannot fault the service I received from Clockworks Removals. From obtaining a quote right through to moving, the staff were excellent. A really friendly and efficient service. I would highly recommend the organisation.

June 8, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation. We really appreciate it.

Rated 5 out of 5 stars

Amazing service

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early stages Josh was a massive help with the booking and quotation and quickly replying to my questions on WhatsApp. During the move Michael, Johnnie Ryan and Neven were FANTASTIC! Can’t believe how quickly they loaded and unloaded making sure everything was safely packed.

We had lots of plants and all arrived safe and sound together with some very fragile items we had. You can’t go wrong booking your move with Clockwork.

May 22, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for this wonderful feedback we really appreciate you taking the time to review our services.

Rated 5 out of 5 stars

Job well done

The crew were punctual, deligent, careful and efficient. I truly appreciated their efforts and work. A job very well done.

May 12, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services.

Rated 5 out of 5 stars

Stress-free

The packers and movers were organised, careful and calm. They made what could have been a stressful day, completely stress-free. Many thanks.

May 20, 2026
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks for the feedback.

Rated 5 out of 5 stars

The guys were very organised and…

The guys were very organised and accommodating and they helped the move go as smoothly as it could.

May 15, 2026
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Reply from Clockwork Removals and Storage

We are delighted to hear this. Thank you

Rated 5 out of 5 stars

The service we received from Clockwork…

The service we received from Clockwork Removals was excellent. Shaun’s planning was carefully executed by a first class team, who were kind, helpful and professional at all times.
Moving house can be a stressful experience but the staff of Clockwork Removals make it as straightforward as possible.

June 2, 2026
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Reply from Clockwork Removals and Storage

Thank you, we really appreciate this feedback.

Rated 5 out of 5 stars

Professional and Attentive Service

I've used Clockwork Removals twice for the storage and delivery of our commercial furniture from aboard, and both experiences have been excellent. The service was smooth, efficient, and completely hassle-free from start to finish.
Communication by email was always prompt, friendly, and professional. On both occasions, the delivery team arrived on time and were incredibly helpful throughout. They handled all of our furniture with great care while working efficiently, and even made sure that all packaging materials were removed and taken away, leaving everything tidy.

I would highly recommend Clockwork Removals to anyone looking for a reliable and professional removal and storage company, and I would not hesitate to use their services again in the future.

May 4, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thank you so much for your continued loyalty, we really appreciate it.

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