Tom and Luke were brilliant throughout. I had loads to move and splitting it between storage and new house meant it could have been a nightmare. Only two boxes ended up in the wrong place. Tom was ab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Tom and Luke were brilliant throughout. I had loads to move and splitting it between storage and new house meant it could have been a nightmare. Only two boxes ended up in the wrong place. Tom was ab... See more
Company replied
We were happy with the service provided from the quoting and information stage to the guys who moved everything on the day. Everyone we spoke to was helpful in answering our queries and organising wha... See more
Company replied
Really amenable office team and on site team. Slight issue that the team set off to the new property before completely emptying the house and confusion around what was and wasn't to be dismantled, but... See more
Company replied
Thanks to Lee, Dane, Reagan and Sam for my parents house move this week. They were polite, efficient, good humoured and made a stressful process much easier than I expected. Not one item was chipped o... See more
Company replied
Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Yorkshire, Derbyshire & Nottinghamshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.
Written by the company

Unit 1, Garter Street Industrial Centre, S4 7QX, Sheffield, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great couple of chaps came and packed everything inside the house on the Thursday, all neat and stacked up in various rooms. Next day four guys turned up, dismantled things that needed dismantling, along the garage and garden stuff, all this then went in the big lorry and unpacked the other end in about 3 hours, a really great bunch of chaps, keep them fed and watered! First time we’ve moved without doing it ourselves, really recommend it.

Reply from Clockwork Removals and Storage - Sheffield
Every aspect of the move went well no problems whatsoever. The lads on the van worked really hard and managed the move in one day. Considering a 235 mile move I was impressed. Would recommend to anyone moving home.

Reply from Clockwork Removals and Storage - Sheffield

Reply from Clockwork Removals and Storage - Sheffield
This was part of an International move and Clockwork were responsible for the packing. In our opinion the crew that came to collect the load were not very professional. There was very little liaison between the packers and the client. When we received the load in Spain, with a delivery company it was immediately noticeable that the company delivering the load were far more professional and helpful.
We immediately advised clockwork with photographic proof of very poor packing and breakages. All clockwork did was pass us on to the Insurance company which also showed little interest what had happened especially when you have paid a large amount od Insurance cover, having just arrived in a new country the Insurance wanted the customer to do all the leg work and they paid as little in compensation as they could. As the title suggest's we would not recommend Clockwork removals.

Reply from Clockwork Removals and Storage - Sheffield
Lovely company to deal with. Surveyor made an accurate assessment of what was needed and the removal team were extremely professional.

Reply from Clockwork Removals and Storage - Sheffield
Easy to book friendly staff arrived on time very efficient and professional moved us from Sheffield to Bridlington without any fuss all unpacked in no time .
The guy,s were brilliant would be happy to have them again no worries .

Reply from Clockwork Removals and Storage - Sheffield
My recent move went without a hitch, thanks to the guys that moved me. They were efficient, didn’t waste time and were extremely helpful all day.
Everything was put where I asked and my furniture was rebuilt quickly.
I would definitely use this company again and recommend it to others.

Reply from Clockwork Removals and Storage - Sheffield

Reply from Clockwork Removals and Storage - Sheffield
An easy and relatively stress free moving day
Thoroughly nice men who were cheerful, hardworking and very helpful

Reply from Clockwork Removals and Storage - Sheffield
Really good service from Clockwork Removals, super helpful and friendly. There was one item which was damaged in moving (and they had prewarned me it already had a crack on it and would possibly break further before they even moved it), which they then fixed as soon as it got to the new place.

Reply from Clockwork Removals and Storage - Sheffield
The guys were very professional from start to finish. The surveyor was excellent, the removing guys were careful with our stuff. All in all, an altogether pleasant experience at a stressful time (moving house!!!).

Reply from Clockwork Removals and Storage - Sheffield
I've used these twice over the last 2 years and they've been perfect and in my view gone above and beyond their scope and especially the last time I used them with the bloke and his 2 sons.

Reply from Clockwork Removals and Storage - Sheffield
Me and my daughter were very impressed with how smoothly the move was and how the staff were very helpful, especially as we as carers were moving a severely disabled person to their new home. The removal men did everything as instructed and were understanding of the pressure we were under to make sure everything was as stress free as possible for our disabled client. We are so glad we chose Clockwork removals!

Reply from Clockwork Removals and Storage - Sheffield
The initial consultation was prompt and professional. The guys that did the removal were lovely and did an amazing job!

Reply from Clockwork Removals and Storage - Sheffield

Reply from Clockwork Removals and Storage - Sheffield
DO NOT use this company! We originally had our furniture stored with AB Castle, Sheffield but were advised that they could no longer provide us with storage facilities - it would be transferred to a company called Clockwork. We had an option to move the furniture elsewhere, but we decided to stay with Clockwork due to AB Castle’s recommendation. Big mistake!
When we no longer required the storage facilities, we have notice to Clockwork and made arrangements to collect our goods. This is when we found out that they had subcontracted to Speights AND at a fraction of the cost - £9 per week +VAT as opposed to the £16 per week +VAT Clockwork were charging us. We also found out that Clockwork had advised Speights that they could charge them more - if they wanted to!
Despite the fact that Clockwork were no longer storing our goods, they were still charging us full price for a service they had contracted out cheaper elsewhere.
They are an absolute scam of a company. AVOID AVOID AVOID!!

Reply from Clockwork Removals and Storage - Sheffield
We would highly recommend Clockwork Removals, Sheffield.
Our planned move from Sheffield to York on Tuesday 11 April was not as straight forward as it should have been.
Clockwork were truly wonderful in adapting our removal needs. Special thanks to Dave in the office for his understanding nature and advice. Also the wonderful men who loaded and unloaded all our possessions with care.
Linda

Reply from Clockwork Removals and Storage - Sheffield
Reliable, thorough, professional, friendly service - we had pack-up service, remove, storage for 6 months , then deliver back from storage. This is the 3rd time we have used Clockwork and we wouldn’t dream of using anyone else. They take greater care of our stuff than WE would!!!!!!!!!!

Reply from Clockwork Removals and Storage - Sheffield
I booked with clockworks with a cancellation insurance as my moving date wasn't confirmed. When the move changed dates, clockworks we're not available on the amended date so I asked for a refund to be able to book with a different company, was told yes, this wasn't an issue. I have now moved to my new house with a different company, and after several calls and emails clockworks have still not refunded me, I am owed above 900£ for a service I didn't get and had insurance against this in case this would happen. WOULD NOT RECOMMEND.

Reply from Clockwork Removals and Storage - Sheffield
When I was looking for a removals company, Clockwork removals was the only company that offered me an in person survey and quote at a time that suited me. The survey was carried out very professionally by someone who clearly had a lot of experience of judging the amount of space we would need, and the quote arrived very quickly afterwards. The online system for accepting the quote was incredibly efficient and the team in the office were very polite and helpful in arranging a moving date. The customer service was excellent from start to finish. Lee and the team who helped us on the day were very friendly and hardworking and they gave us some great advice for dealing with the solicitors in order to get moved that day. David in the office was very efficient and courteous and immediately made me feel at ease despite the stress of the day.

Reply from Clockwork Removals and Storage - Sheffield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.