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Clonezone Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently appreciate the fast delivery times, secure and discrete packaging, and the wide selection of top quality products available throughout the entire year. Shoppers frequently mention that the staff is friendly, incredibly knowledgeable, and provides wonderful assistance whether shopping online or visiting the physical store. Some reviewers were not happy with occasional delivery delays, missing packages, and occasionally receiving incorrect items or wrong sizes. A few people also experienced sizing challenges with specific products and noted ongoing difficulties getting prompt responses when attempting to resolve customer service problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, accurate... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising prompt shipping times and... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, amazing, and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between users. Many consumers... See more

Quality

Users describe positive satisfaction with product quality, highlighting top-notch materials and items that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

Excellent service - I ordered the wrong size but arranging a return and replacement was so easy. Free returns are a major plus and I just had to take it to my local parcel locker and drop it off there... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

Promotion box for Clonezone

15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,358)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company for there kink stuff and customer service

I ordered a harness and it arrived with a defective button which was a shame but I contacted them and they arranged a quick and easy repair. I took it to the London Soho location because I was in the area then it came back to me in the post. They're customer service is very friendly and trustworthy, definitely recommend this company.

August 4, 2025
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Reply from Clonezone

Thanks for leaving us a review. Glad it has all been sorted out for you now. :)

Rated 5 out of 5 stars

First time visit to this store (any…

First time visit to this store (any store of this nature) and I can honestly say without Cris’ help I would have been totally lost. There is a huge variety of clothing & gear, toys available and I was a bit lost as to what I was after. Cris really went out of his way to help me get sorted with some outfits for an event I was going to that night, and I felt absolutely great in it and got many compliments on it. Thank you Cz Manchester and especially Cris! I will certainly be back

August 16, 2025
Unprompted review
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Reply from Clonezone

Thanks for this great review! We are so glad you enjoyed shopping at our Manchester store. We look forward to seeing you again. :)

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping, great product!

August 7, 2025
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Reply from Clonezone

Thank you for leaving us a review.

Rated 5 out of 5 stars

Shipped really fast

Shipped really fast, and got 3 items for £80 in the sale when they're usually £50 each. Very happy.

August 4, 2025
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Reply from Clonezone

Thanks for you review. It is appreciated.

Rated 5 out of 5 stars

Trustworthy

Trustworthy, good quality products, our community traders. Thank you!

July 22, 2025
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Reply from Clonezone

Thank you for choosing us.

Rated 5 out of 5 stars

I’ve been a customer for a few decades

I’ve been a customer for a few decades, usually frequently the stores but the service has never been anything less than professional and first rate. Great products and a friendly service

August 1, 2025
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Reply from Clonezone

Thanks so much for the feedback. It's great news for our teams in the stores.

Rated 5 out of 5 stars

Great range of products

Great range of products, affordable prices, and quick dispatch of deliveries. I've bought before and will buy from them again.

July 31, 2025
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Reply from Clonezone

Thank you for your kind review.

Rated 5 out of 5 stars

Excellent Customer Service That Went the Extra Mile

Had a small issue while trying to place an online order during a promotional sale, but Cheryl in customer service was just brilliant! She helped me through step by step, got me my order despite one of the items having gone out of stock, and checked they still applied the promotional price reduction. It is a treat to be able to have this sort of devoted and cheerful service—the way everything was sorted out so efficiently really impressed me. Massive thanks to Cheryl and staff! Absolutely will be back to order again.

July 14, 2025
Unprompted review
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Reply from Clonezone

Hello. Thank you so much for taking the time to leave us a review. Glad we were able to resolve any issues for you. Have a lovely day. :)

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