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Clonezone Reviews 

1,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently appreciate the fast delivery times, secure and discrete packaging, and the wide selection of top quality products available throughout the entire year. Shoppers frequently mention that the staff is friendly, incredibly knowledgeable, and provides wonderful assistance whether shopping online or visiting the physical store. Some reviewers were not happy with occasional delivery delays, missing packages, and occasionally receiving incorrect items or wrong sizes. A few people also experienced sizing challenges with specific products and noted ongoing difficulties getting prompt responses when attempting to resolve customer service problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, accurate... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising prompt shipping times and... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, amazing, and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between users. Many consumers... See more

Quality

Users describe positive satisfaction with product quality, highlighting top-notch materials and items that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

Excellent service - I ordered the wrong size but arranging a return and replacement was so easy. Free returns are a major plus and I just had to take it to my local parcel locker and drop it off there... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

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15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,358)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shopping Pleasure

Availability of items to the UK market.Delivery needs more clarification. Is it DPD or Royal Mail tracker.It cannot be both?

February 15, 2026
Clonezone logo

Reply from Clonezone

Thanks for leaving us a review and for your feedback. Sorry for the miscommunication with the tracking. We had an issue with our website and the tracking links were getting muddled. We hope you liked your order.

Rated 5 out of 5 stars

Really quick dispatch and delivery

Really quick dispatch and delivery. The packaging is discrete as well so no need to worry about people seeing the package.

Would recommend.

February 20, 2026
Unprompted review
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Reply from Clonezone

Thanks so much for your review!

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, were very happy to help with any questions

February 20, 2026
Unprompted review
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Reply from Clonezone

Thanks so much for leaving us a review! Glad you enjoyed your store visit. :)

Rated 4 out of 5 stars

Very professional company with discrete…

Very professional company with discrete packaging. There was a small issue with the site which was promptly fixed! I have to give extra thanks to Cheryl form their customer support who helped me with issues!

February 11, 2026
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Reply from Clonezone

Thanks so much for your review and your patience whilst we had some I.T issues on our website. Glad to hear customer services were helpful to you too. :)

Rated 5 out of 5 stars

Helpful Service and Amazing Products

A very helpful Customer Service which helped me with my Order.
Amazing product and quick delivery. Love the range of products and offers available.

February 4, 2026
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Reply from Clonezone

Thanks so much for leaving us a review. We are so glad that you enjoy our range and that customer services were helpful to you. Look forward to seeing you shop again soon. :)

Rated 4 out of 5 stars

Amazing company / Website is poor

I think your staff and products are great, the range is huge. Delivery times are good and customer service is top notch - especially in your Manchester store it can not be faulted. But please can the website get an overhaul? It regularly doesn't work properly, particularly on mobile and it can be a pain to navigate because of this.

I've still not managed to complete an order and I've been trying for last couple of hours with it.

February 11, 2026
Unprompted review
Clonezone logo

Reply from Clonezone

Thanks for taking the time to give us your feedback. We are working on a overhaul on our website right now and we are doing our best to get it up and running properly and consistently, as we know it has been a bit up and down of late, due to a variety of server issues.
Please email us at info@clonezone.co.uk and our customer services team will be able to support you making an order if you are still having trouble.
Apologies again for the glitches. Hopefully it will be back and better than ever soon!

Rated 5 out of 5 stars

Customer service great

Customer service great! Always exciting things to buy. Has pushed my boundaries over the years !
Thank you to the Birmingham store staff, they are brilliant!

January 30, 2026
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Reply from Clonezone

Thanks so much for your review! We are so glad you enjoy shopping with us. Yes, we agree; the staff in Birmingham are great :)

Rated 5 out of 5 stars

Amazing products/Fast Delivery

Amazing products, fast delivery as promised and great customer services!

January 30, 2026
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Reply from Clonezone

Thanks so much for your review! It is greatly appreciated.

Rated 5 out of 5 stars

Bike jocks

Very happy with my purches overal
Good exsperances

January 26, 2026
Clonezone logo

Reply from Clonezone

Thanks so much for leaving us a review!

Rated 5 out of 5 stars

Excellent range of products for the…

Excellent range of products for the kink & fetish community, anyone anywhere. Clean and quick service & delivery, packaged all nicely. Always my go to for gear.

January 15, 2026
Unprompted review
Clonezone logo

Reply from Clonezone

Thanks so much for your review!

Rated 3 out of 5 stars

When the order was picked up from click…

When the order was picked up from click and collect the sales assistant opened my parcel and looked at all my items to ‘check’ the order was correct. Very unprofessional and unnecessary. If this needs to be done it highlights a problem internally and extra checks should be done at the stage of packing the order, not infront of the customer and other people in the store. Will not be ordering again.

January 4, 2026
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Reply from Clonezone

Thanks for your review and your feedback. I am sorry to hear what happened when you went to pick up your order. It is not a usual thing for the order to be opened at that that point and the store team has been spoken to about the correct process. Apologies again.

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