Closure London Reviews 

9,051
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality, comfortable fit, and reasonable prices of the clothing items available. Many consumers also mention that shopping on the website is simple and that delivery arrives quickly. People love the stylish designs and find the products to be great value for money overall. Some reviewers were not happy with unexpected import duties, taxes, or additional shipping costs. A few consumers additionally noted receiving faulty items, such as damaged shirts or problems with broken pocket zips. Other shoppers experienced sizing discrepancies or mentioned difficulties when trying to return products.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting great clothing, comfortable items,... See more

Quality

Customers report general satisfaction with the quality of clothing, praising the excellent fabric and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Price

Consumers find prices to be very reasonable, praising the excellent value and great deals on quality clothing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product, price good. But be careful if you are punching outside the UK. It cost me another €35 euro for import duties and taxes into lnto the Republic of Ireland

Company replied

Rated 5 out of 5 stars

just ordered 2 x twin sets for the gym. easy to order on the website. brilliant price and delivery was a day earlier than estimated. sizing was great and quality is excellent. already looking at... See more

Company replied

Rated 5 out of 5 stars

Great fit, size as noted on the website, am a medium and a perfect fit. Plus a great feel to the material. Ordered received within the specified time of 4/5 working days. Overall excellent experience.... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the clothes are excellent.Normally online ordering results in items being returned due to not being what was expected but I've kept everything I've ordered.I'm now in the proces... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(9,051)

3,010 reviews in the last 12 months

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Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Good Afternoon Andrew ,

We appreciate you sharing your positive experience regarding the quality, fit, and price! Thank you for your support; it means a lot to us. We are so pleased to hear you are happy with your purchase.

Thank you again for shopping with Closure London.

Thank you,

Liberty

Team Closure London

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Quality

Quality garments great designs & competitive prices fast delivery what's not to like

July 28, 2026
Closure London logo

Reply from Closure London

Good Afternoon Gary ,

We appreciate you sharing your positive feedback! We're delighted to hear you're happy with the quality, designs, competitive prices, and fast delivery of our garments. Thank you for your support!

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 1 out of 5 stars

It cost me money simply to order after returning BEWARE

After seeing an advert on Instagram I thought they look good so I placed an order That was the easy bit.

When my order arrived the sizes were way smaller then the usual brands I buy from so I wanted to return and to replace the items for bigger sizes, However this is where everything got interesting, I was told I would have to reorder and I was also told I would loose the discount I had got so the items were more expensive and I would have to pay for a restocking fee and pay for the returns myself. Unbelievable so buy purchasing I was already out of pocket, I contacted them and sure enough my £27.49 order had cost me £8.94 simply for ordering with them. If I re ordered the replacement order was going to be £35+

So I have had to send the items back and am waiting on my refund.

This crazy system is going to turn customers away from you, I will never order anything from you whilst this is the case which is a shame as the stuff looked great.

I genuinely would love to have ordered more but not when you have treated me like this on my first order.

You cant justify this and you wont be in business long with this model of customer service.

Customer service just didn't care or want to know.

I has made me so mad at the way i have been treated I needed to let people know, you cant take money from people for nothing and get away with it. Closure is a good name because that's where you are heading.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was fantastic.

Customer service was fantastic.

July 28, 2026
Closure London logo

Reply from Closure London

Hello Rob,

We are so glad to hear that our customer service was fantastic. We truly appreciate your kind words.

Thank you again for shopping with Closure London.

Thank you,

Liberty

Team Closure London

Rated 1 out of 5 stars

Still unresolved issue with company…

Still unresolved issue with company delivering my parcel to total wrong name and address

July 7, 2026
Closure London logo

Reply from Closure London

Luke Greenshields,

We are sorry to hear about the delivery issue. We are actively looking into this issue and can confirm your order was delivered to the correct address provided,

Thank you again for shopping with Closure London.

Thank you,


Team Closure London

Rated 5 out of 5 stars

Very Happy

Trainers are very comfortable perfect size and great price

July 27, 2026
Closure London logo

Reply from Closure London

Hello Kevan,

We are so pleased to hear that you found our trainers to be comfortable, a perfect size, and a great price! Thank you for your wonderful feedback.

Thank you again for shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Natalie,

Team Closure London

Rated 4 out of 5 stars

Love them !

Great price and quality.
Purchased in the sale and was very pleased with my purchase. Stylish summer sandal and are very comfortable. Also arrived quickly.
Would recommend and would buy again.

August 1, 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi Letty,

We are so pleased to hear you are happy with the great price and quality of your purchase. It's wonderful that you found the sandals stylish, comfortable, and that they arrived quickly. We appreciate your recommendation!

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

My husband will love the set

My husband will love the set. The quality and colour is lovely

July 28, 2026
Closure London logo

Reply from Closure London

Hi Christina,

Thank you for your wonderful review!

We're so happy to hear that you found the quality and color of the set to be lovely. We're sure your husband will enjoy it.

Thank you again for choosing to shop with Closure London.

Many Thanks,

Sean

Team Closure London

Rated 5 out of 5 stars

Excellent quality clothing and great…

Excellent quality clothing and great value for money would recommend to anyone never had clothing like it spot on

July 28, 2026
Closure London logo

Reply from Closure London

Hello Stephen,

We appreciate you sharing your positive 5-star review!

We're delighted to hear that you find our clothing to be of excellent quality and great value for money. It's wonderful to know you've never had clothing like it.

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Very good quality at very good prices

Very good quality at very good prices

July 27, 2026
Closure London logo

Reply from Closure London

Hi Mathew,

Thank you for your fantastic 5-star review!

We're pleased you're happy with the quality of our products and our affordable prices. We appreciate you shopping with us.

Thank you again for choosing to shop with Closure London.

Many Thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Great quality at a great price

Great quality at a great price

July 27, 2026
Closure London logo

Reply from Closure London

Hi Carrs,

We appreciate you sharing your positive experience regarding the quality and price! Thank you for your support; it means a lot to us.

Thank you again for shopping with Closure London.

Many Thanks,

Amaan

Team Closure London

Rated 3 out of 5 stars

Top was poorly fitted compared to other…

Top was poorly fitted compared to other closure items.
You also have to pay for returns

July 27, 2026
Closure London logo

Reply from Closure London

Good Morning Geraldine,

We appreciate you sharing your feedback regarding the fit of the top and the return process. We are always working to improve our products and services, and your comments help us do that.

Thank you again for shopping with Closure London.

Many Thanks,

Team Closure London

Rated 5 out of 5 stars

Good quality and price

Good quality and price

August 10, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Morning,

We appreciate you sharing your positive experience regarding the quality and price! Thank you for your support; it means a lot to us. We are so pleased to hear you are happy with your purchase.

Thank you again for shopping with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Brilliant experience

From looking on the website through to ordering and delivery the whole experience was first class, also the quality and fit of the garments is fantastic 👍😎

July 27, 2026
Closure London logo

Reply from Closure London

Hi Greg,

We appreciate you sharing your positive 5-star review!

We're delighted to hear that your experience from browsing our website to ordering and delivery was first-class, and that the quality and fit of our garments are fantastic.

Thank you again for shopping with Closure London.

Many Thanks,

Sean

Team Closure London

Rated 5 out of 5 stars

Excellent quality clothing with fast…

Excellent quality clothing with fast delivery. Sizing for items consistent and customer service responsive. Will buy again

July 26, 2026
Closure London logo

Reply from Closure London

Hey James,

Thank you for your wonderful feedback!

We're so pleased to hear that you're happy with the quality of our clothing, the consistent sizing, and our fast delivery. We appreciate your kind words about our customer service and look forward to your next purchase!

Thank you again for choosing to shop with Closure London.

Many Thanks,

Liberty

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Hello Emlyn,

Thank you for your wonderful 5-star review!

We are delighted to hear that you are happy with the quality and fit of your recent purchase. We appreciate your positive feedback!

Thank you again for shopping with Closure London.

Many Thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

GREAT PRODUCTS GOOD QUALITY FAST TURN…

GREAT PRODUCTS GOOD QUALITY FAST TURN AROUND

July 6, 2026
Closure London logo

Reply from Closure London

Hi martyn,

Thank you for your wonderful feedback!

We're so pleased you're happy with the quality of our products and the speed of our service. We appreciate you shopping with us.

Thank you again for shopping with Closure London.

Many Thanks,

Amaan

Team Closure London

Rated 5 out of 5 stars

Waited over 2 weeks then to be told the…

Waited over 2 weeks then to be told the courier couldn’t deliver my parcel, (Royal Mail) very helpful with sorting the issue and Liberty sorted the problem straight away

July 27, 2026
Closure London logo

Reply from Closure London

Hello Jason,

We're truly sorry to hear about the significant delay and the issue with your parcel's delivery. We understand your frustration. We are actively looking into this courier problem.
One of our support team will be in touch within the next 60 minutes

Thank you again for shopping with Closure London.

Thank you,


Team Closure London

Rated 5 out of 5 stars

Good quality

Bought a few things for me and my partner, they all came quick and well wrapped ,excellent quality, true to size and colour and washers beautifully

July 6, 2026
Closure London logo

Reply from Closure London

Hi Michelle,

We appreciate you sharing your shopping experience with us.

We're happy to hear that your items arrived quickly and well-wrapped, and that you are pleased with the excellent quality, true-to-size fit, accurate colour, and how beautifully they wash.

Thank you again for shopping with Closure London.

Many Thanks,

Sean

Team Closure London

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