Club Med Reviews 

Theiving company!!! Don't trust them with your money

Same situation for us. Our friends even tried a Section 75 on their credit card but now Club Med instructing card companies not to refund the card due to the credit note - so it looks like they expect everyone to wait until Jan 31st 2021 to get their money back.

Club Med are bleating on about internal systems being unable to repay but they are still taking deposits and payments for future bookings.

According to the travel agent we booked through Club Med is the only company they represent that has yet to pay anyone back. Meanwhile companies like Traifinders have repaid £115m to travellers whose holidays were cancelled.

I suggest everyone lodges as complaint with the CMA (Competition and Markets Authority - search for CMA and they will be the first entry). It takes a couple of minutes and if the government get enough complaints they will investigate (as they did with Hoseasons).

Booked a Ski holiday with this company via Igluski back in Feb for April. As with many others, I have still not received my refund following cancellation. NEARLY 70 DAYS NOW!
I have contacted them several times. A few generic emails from IgluSki and only one reply from Club Med, making promises then not delivering.
As you can see by the lack of response to the complaints, this is an appalling company. Pleas for refunds are returned with either ‘this is a difficult time for the industry’ or ‘limited staff to action refunds etc.’
NOT INTERESTED! I want my money back!
Sad thing is, if they would have been engaging, I would have booked again in the future but not anymore.
Stay clear of this company in all aspects of whatever holiday they are advertising.

I’m owed over £7000 from a cancelled ski holiday. It was cancelled due to COVID 19 (fare enough), but I don’t want the RCN and I am entitled to my money back in full. The Package Holiday Regulations state I’m entitled to this within 14 days...I understand this is not realistic under current circumstances but it’s been almost 3 months since they cancelled! They say they are processing refunds “without undue delay” but aren’t communicating what the “delay” is at their end...maybe they handed out the money to their share holders so they could spend it first (misappropriation of funds)?
Do not book with Club Med - this difficult time has helped to highlight those companies that are trustworthy and ethical, and those that are not. Club Med is definitely the latter. Absolutely disgusted and devastated that a company can be so immoral!

Do not book with these they will Rob you blind!!!!

Refusing to refund my cancelled holiday.

Terrible customer service. I will never take a club med holiday again!

Appalling company.
Thieves.
They owe me £6000 for a ski holiday cancelled by them in March.
There were 20 of us going to Tignes so that’s £30,000 they have got of our money that they will not return.
I will never use them again.
I will discourage anyone I know from using them too. Disgraceful customer non service and breaking the law.
Owned by billionaire Chinese company.
Crooks.

Have taken a Club Med holiday every year bar one for the last 12 years. But their response to Covid is nothing short of pathetic. Defies the principles on which Club Med was founded. Crazy signs? We are all just a cog in the Chinese owner’s machine. Club Med sold out and this is the result.

Club Med have stolen our money, the owner is either using it to fund the Business or just collecting the interest it's disgusting, illegal and wrong, funny how you can still give them money. No problem transferring funds then? Staff working from home can take funds in? but apparently the system will not let them refund.

I hope the massive pressure now backed by the UK government means we will get our money back + interest although I feel a scam coming on.

Disgusting service. Going in the face of the industry and the law, they continue to refuse to refund us our holiday. They could have kept me as a rebooking customer for next year (and years after) if they had given me control of money, but instead they have done everything to avoid a refund. Crooks.

I will never use them again and recommend the same to anybody i meet.

No reply whatsoever to my emails and calls re cancelled holidays. These companies get government help, yet they are unwilling to refund customers if the holidays were cancelled.

I would leave no star if possible. Communication has been zero even though they hold £15,000 of money on a cancelled trip. Disgusting behaviour. So disappointed. Please beware and Never use for your safety. They deserve to go bust even in these times.

Have sent many emails and had a couple of conversations with Club Med in relation to a late March ski holiday that they cancelled understandably due to Covid. Their customer service has been appalling in relation to handling what i recognise is a difficult situation for all travel operators. They say they will give a cash refund, yet refuse to do, they offer a credit note to a particular date one day, then retract and change terms of it a few weeks later.

While very hard for all, there are good and bad examples of how travel operators have responded to the Covid crisis and Club Med are one of the very worst.

Extremely poor service no communication do not answer the phone and limited standard email responses. Was happy to rebook the cancelled holiday however bit has been 2 months and nothing. Best to avoid this company your money is not safe and they do not honour any bookings

disaster. Over $5000 deposit lost because we can't cancel due to covid. Our only option is to re-book THIS YEAR for a holiday next year when we have no idea of how the situation globally will unpack.

AVOID CLUB MED at all costs until you are 100% sure covid doesn't exist anywhere globally, or club med will screw you big time.

I had a ski holiday booked for March which they cancelled and refused to refund. I rebooked for next year and used part of the credit and then booked a summer holiday for this July( an eternal optimist!) I realised as soon as I confirmed the booking that I had entered the wrong week I wanted the week earlier so I called them directly within 5 minutes of making the booking to change it. There was availability and it seemed it would be straightforward to change it! After calling them at least 5 times they confirmed they could change it but wanted a £150 change fee (3 x £50) I refused to pay it and each time someone says they will deal with and then no one calls me back. Now they are not even answering their phones !! I have been a loyal customer of Club Med for more than 20 years but that counts for nothing their customer service is the worst. I would give 0 stars if that was an option.

My girlfriend and I have been faithful customers for many years. Never again. Unlawfully, Club Mud flatly refuses to refund the holiday cancelled due to Covid 19. We will not be fobbed off and we will not accept vouchers.

We'd advise everybody to spread the word; Club Med bills itself as a premium operator (despite its deteriorating service in recent years) and charges accordingly. Now, CM is nowhere to be seen. I wonder if they realise the damage they are doing to their business?

We've also written to ATOL and even to - generally toothless - ABTA. Next stop: CMA. Club Med needs to respect the law as it stands, much as Trailfinders, Kuoni and many small operators have done.

I will never book through club med, first and only time. I cancelled my trip before the 90 days and they still gave me a hard time to refund those hidden fees they fail to tell you about upon booking. I fought to get back the $60 resort fee, but apparently they charge their own fee to book air when that wasn't specified at booking, because I would of never booked air with them if it was. Even during this pandemic, they refused to refund me that additional fee. Like I said, I cancelled before the 90 days, no compassion and very sneaky. I will never use them or recommend them.

thieves - Illegal activity: refusing to refund cancelled holiday in spite of EU law. beware!

Myself and a group other friends were headed to Club Med in Turks & Caicos but the islands government shut down and canceled our trip. I understand they are protecting their island but to say your not going to refund us our money but just give us a voucher is a rip off. How can you shut down your island, tell me I cant visit AND keep my money in your bank and collect interest. Is this legal. After this I dont think I would want to do business with you in the future.