Cluttons Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to client interests. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from finding properties to managing tenancy renewals. However, some people were dissatisfied with the company, citing issues with unresponsiveness from agents and property managers, leading to delays in addressing basic concerns. A few other people also felt that there was a lack of accountability and professionalism, with one instance mentioning a prolonged delay in repairs and another expressing concerns regarding contract renewals.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, knowledgeable, and timely... See more

Response time

Customers had positive experiences with response times, frequently highlighting the responsiveness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, knowledgeable, and... See more

Location

Customers consistently note positive experiences with location, particularly regarding rentals in London.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions o... See more

Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular. We were very impressed with this agency when we bought our property a few years ago and have been equally impre... See more

Rated 5 out of 5 stars

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis... See more

Rated 5 out of 5 stars

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my q... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

When it comes to selling or letting your home, we help make it stand out from the ordinary. At Cluttons, we market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. In fact, it’s our purpose to help you make the most of your home’s value and guide you through every step of your property journey with us. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding sales experience

I recently sold my apartment in Shad Thames through Cluttons Tower Bridge branch. The guidance and service I received was truly first-class. George from the Sales team provided excellent advice on optimal pricing and marketing, and was then able to whip up interest and secure a serious buyer incredibly quickly despite challenging market conditions. Moreover, the service I received throughout the sales process itself was genuinely outstanding - I truly couldn't have asked for more! From beginning-to-end the whole sales process was executed flawlessly, so hats off to Cluttons and George. I can wholeheartedly recommend them to anyone who's looking to sell a property in the area - 5-stars all-round.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick and hassle free

We interacted with George mostly, he was very proactive with our search and even when he was away would always ensure that a colleague was around so there was no disruption. Once we had decided on a property he and the firm acted very quickly and professionally to ensure a smooth exchange and completion

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Marlon!!!

Hi Cluttons!!!!
I here to thank and give my 5 star review to Marlon Russell, he's been doing a excelent job managing Crozier House, quick replies to the emails and he's very effective in what he does and always finds some time to keep me update on the situations that i report, again a HUGE thank you Marlon and keep up the awesome job you're doing

Kind Regards

Marco Ferreira

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

James and Hamish at the Islington branch were professional, helpful, diligent and went above and beyond to ensure a smooth selling process that resulted in a great sale and timely completion. Would absolutely recommend Cluttons based on this experience.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience renting a flat with Cluttons. Thank you to Matt and Aaron for all of their patience during my search!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience as a buyer

I have completed a purchase of a nearby property through Cluttons Tower Bridge. George has been professional and helpful throughout the process, helped to broker negotiations and responsive regarding various queries. Great service overall.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Our second sale through Cluttons

We recently sold a second property through Cluttons Tower Bridge. Coincidentally we bought this property through Cluttons 17 years ago. The agents were very helpful with a difficult buyer and went above and beyond to make sure the deal went through. If we wanted to buy another property in the area we would definitely go back to Cluttons.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

A very professional and personal…

A very professional and personal service from Verity and the team at Hyde Park. It’s refreshing to work with an agent who listens to the landlord as well as providing sound advice and solid representation. Strongly recommended.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you Brooke D. and the team for being so helpful and answering my questions.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

An easy flat finding process

We worked with Tom at Cluttons Chelsea to find a new flat and had a great experience. Tom was super responsive and helped us secure a flat in a couple of days. He had great advice about the flat and helpful guidance about the offering process. Couldn’t have asked for a better flat hunting experience!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

George Barker at Cluttons…

George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.

December 16, 2024

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