Cluttons Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to client interests. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from finding properties to managing tenancy renewals. However, some people were dissatisfied with the company, citing issues with unresponsiveness from agents and property managers, leading to delays in addressing basic concerns. A few other people also felt that there was a lack of accountability and professionalism, with one instance mentioning a prolonged delay in repairs and another expressing concerns regarding contract renewals.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, knowledgeable, and timely... See more

Response time

Customers had positive experiences with response times, frequently highlighting the responsiveness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, knowledgeable, and... See more

Location

Customers consistently note positive experiences with location, particularly regarding rentals in London.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions o... See more

Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular. We were very impressed with this agency when we bought our property a few years ago and have been equally impre... See more

Rated 5 out of 5 stars

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis... See more

Rated 5 out of 5 stars

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my q... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

When it comes to selling or letting your home, we help make it stand out from the ordinary. At Cluttons, we market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. In fact, it’s our purpose to help you make the most of your home’s value and guide you through every step of your property journey with us. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I had a very complicated sale of a flat…

I had a very complicated sale of a flat in London. We used Veriy from Cluttons Hyde Park and she was fantastic , there were many obstacles to the sale and Verity led me through the whole processes there were many moving parts to this sale and to add to the complication I am living in Ireland ,but Verity kept me informed and advised on how to go about getting over different problems, documents being signed just one, this was a very long winded process dealing with the Council, Solicitors and different laws in U.K. to Ireland
So yes go to Cluttons Hide park and ask for Verity every time

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Calum was absolutely amazing during our…

Calum was absolutely amazing during our property search in Wapping, London. He showed us around a beautiful flat, and with his support and guidance we were able to send and receive acceptance of our offer within just a few days.

Additionally, we ran into several issues surrounding referencing; Calum was a great support during this, offering us constant communication and talking to us on the phone to help explain things to us. With his help, we were able to overcome the issues and sign the tenancy agreement for our dream flat (where I am now writing this from!).

The team at Cluttons were all also extremely friendly when we went in, and I know Calum kindly gave my partner a lift to the property for the key handover.

The property was also in pristine condition when we arrived to move in and it's clear hard work had been put in/organised in order to get the flat ready for us.

I have to say, this is my first and so far only positive experience with a letting agent in London; we have both had some terrible experiences with other agencies this year, and so I'm incredibly grateful Calum and the team at Cluttons have provided such a positive experience for my partner and I's first property together! I'll be recommending Cluttons to everyone now.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support for My Move to London

Gemma was absolutely fantastic throughout my property search in London. From our very first interaction, she was incredibly communicative, responsive, and attentive to my needs. I was in a unique situation relocating from the US to the UK, and she went above and beyond to make the transition as smooth as possible.

She took the time to walk me through the nuances of the UK rental market, patiently answering all my questions and explaining each step in detail. Her professionalism, knowledge, and genuine care made what could have been a stressful process feel completely manageable.

I truly couldn’t have done it without her support and guidance. Highly recommend Gemma to anyone looking for a reliable and thoughtful agent in London!

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Small fee but high value service

I had a series of small transactions to complete and consequently the fee income for for Cluttons wasn't large. Nevertheless I got the same highly professional service I've enjoyed for close on 30 years. On this occasion well done George Barker, great work.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient renewal process

As a renewing tenant, Alkis was fast and efficient in producing the necessary paperwork and gaining the e-signatures to conclude the process

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best support

I've seen several apartments before finding my ideal one. During my choice, I was carefully supported by Calum, who was able to listen to my needs and conciliate the mutual requests in the best possible way. Calum was available all the time for my requests and always effective during all the process.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Leasehold Sale

We used them for the sale of a leasehold flat, good service from start to finish. Thanks to Hamish particularly.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Butlers Wharf Building Sale SE1

We used Cluttons at Tower Bridge to sell our 3 bedroom apartment in Butlers Wharf . Thanks to George Barker for a targeted off market sale completed in under 3 months with efficiency and professionalism (and excellent marketing photographs). We would highly recommend .

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great tenancy experience

We had a very positive experience renting our apartment through Cluttons. Throughout the entire tenancy, Alkis, Laura, and Abby were professional, responsive, and easy to deal with. Any questions or issues that came up were handled promptly and efficiently, which made us feel well-supported as tenants. Overall, we were very satisfied with their service and would gladly recommend them to others.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Cluttons in Wapping

Great experience dealing with Cluttons in Wapping. Abby and Laura were very responsive and very involved throughout the process. The communication was great, updates were regular and comprehensive, and they were the perfect liaison amongst all parties. Very professional and I highly recommend Cluttons based on my recent experience. Thank you for the attention and care.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

The Cluttons team

The Cluttons team, Verity in particular, were extremely proactive in finding a buyer and managed the process for us, overcoming challenges and proposing solutions throughout our journey.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Tower Bridge Cluttons

We used George from Tower Bridge Cluttons to sell our first property in Rotherhithe as we had such a good experience dealing with him on the purchase of that property 5 years ago. Despite the sale going on for a good few months, George handled everything brilliantly right from the offset. He is professional, kind, friendly and just everything you could wish when selling your property. We will continue to highly highly recommend him for years to come.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Worse than appalling.

As a property management company Cluttons are deplorable: constantly changing inexperienced staff, high priced and inaccurate billing on service charges, very slow or non-responsive on maintenance and building management matters. Try and avoid it at all costs.

January 9, 2025
Unprompted review
Cluttons logo

Reply from Cluttons

Thank you for your feedback and we’re really sorry to hear about your experience with our property management services. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. If you would like to escalate this further, please reach out to customerfeedback@cluttons.com with comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon.

Cluttons

Rated 5 out of 5 stars

I would like to say a huge thank you to…

I would like to say a huge thank you to Maria Deneva (Wapping Office), who has been doing a fantastic job managing our flat. Maria is highly responsive, dedicated, and client-oriented. Her professionalism and commitment have made a significant difference and her ongoing support is one of our highlights of living in this flat.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with Cluttons Hyde Park Estate, thanks to the incredible support from Gemma and Madeline. From start to finish, they were professional, responsive, and genuinely dedicated to making the entire process as smooth as possible.

Their expertise, and proactive approach made everything seamless. They went above and beyond to keep me informed and addressing any questions with patience and clarity.

It’s rare to find such a dedicated and client-focused team, and I can’t recommend them highly enough.

February 3, 2025
Unprompted review

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