Buying from CMSNL is a mixed experience here in the USA since while their parts are of excellent quality, shipping & handling along with duties and tariffs are outrageous. For example, I purchased 2 v... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was dispatched within a month. The products arrived in good condition and were all genuine Honda products. It should be noted that when I placed the order and paid, one product was a... See more
Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more
Company replied
I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more
Company replied
Company details
Written by the company
CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!
Contact info
Artemisweg 245, 8239DD, Lelystad, Netherlands
- (+31)(0) 320-265120
- support@support.cmsnl.com
- www.cmsnl.com
3.9
Great
9K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Fast delivery
November 11, 2024
Reply from CMSNL
Dear Mr. Sturesson,
Thank you for your positive review and for taking the time to share your experience with us.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com - Parts For A Better Ride
The part I ordered was unavailable in…
The part I ordered was unavailable in the UK so I was more than happy to be able to get it from CMSNL. Quick delivery from NL as well.
November 11, 2024
Reply from CMSNL
Dear Mr. Robinson,
Thank you for your positive review and for taking the time to share your experience with us.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com - Parts For A Better Ride
The staff at CMSNL are a great bunch of…
The staff at CMSNL are a great bunch of people, always willing to help and go that extra mile. All parts are carefully packaged and great shipping rates to Australia.
November 11, 2024
Reply from CMSNL
Dear Mr. Jones,
Thank you very much for your 5-star review!
We will share this with our team to let them know to keep up the good work.
Best regards,
CMSNL.com - Parts For A Better Ride
Reply from CMSNL
Sehr geehrter Almeida,
Vielen Dank für Ihre positive Bewertung.
Wir hoffen, dass wir Sie bald wieder bedienen können.
Mit freundlichen Grüßen,
CMSNL.com - Parts For A Better Ride
Ordered carb kit
Ordered carb kit. Part was missing .notified company a full refund was issued.nice to do business with a honest company.will do business again
November 4, 2024
Reply from CMSNL
Dear Mr. Glenn,
Thank you very much for your 5-star review!
We will share this with our team to let them know to keep up the good work.
Best regards,
CMSNL.com - Parts For A Better Ride
I am really pleased shopping with you…
I am really pleased shopping with you because you have what I want and price is excellent plus speed of delivery is excellent too.
November 4, 2024
Reply from CMSNL
Dear Mr. Berry,
Thank you very much for your 5-star review!
We will share this with our team to let them know to keep up the good work.
Best regards,
CMSNL.com - Parts For A Better Ride
Genuine Parts And Super-Fast Postage
November 4, 2024
Reply from CMSNL
Dear Mr. Neumann,
Thank you very much for your 5-star review!
We will share this with our team to let them know to keep up the good work.
Best regards,
CMSNL.com - Parts For A Better Ride
They had the right parts that i needed
They had the right parts that i needed, price was fair and shipping was good.
November 4, 2024
Reply from CMSNL
Dear Mr. Mclellan,
Thank you very much for your 5-star review!
We will share this with our team to let them know to keep up the good work.
Best regards,
CMSNL.com - Parts For A Better Ride
Fast delivery
Fast delivery, tank pad fits perfect, contact for clutchlever doesn, otherwise the rate should bin excelent
November 4, 2024
Poor Process and customer service
I placed order CH431267606, it showed to be out for delivery but it was never delivered. I tracked the package and it showed returned to sender for bad address? I validated the address on the order was correct and it was (I have ordered items from you prior and they were delivered) I reached out and you verified the address was right but didn't understand why it was returned, and that the return team will reach out to me within 24/48 hours. I received an email the next day stating they were going to credit it me for the order less a 20% restocking fee and the shipping charges! I called and they stated that since it wasn't my fault that they would credit me the full amount. I stated I just need the order not the credit and to go ahead and resend the order out. I was told they are unable to do that because it was returned from USPS, I again reminded them that the address was proper and this was an internal error and to please resend the order out, I again was told this isn't possible and I would receive a credit within 5-7 business days and I would need to replace the order. I'm in customer service and if my team wasn't able to override the process when it obviously doesn't fit than I would probably not have the best customer retention.
October 23, 2024
Reply from CMSNL
Dear Mr. Laporte,
First of, we're sorry to hear we couldn't help you with your issue accordingly, we have taken this with us for review for the future.
As of right now, the reason the order had to be credited, was because the USPS system combined with our system does not allow us to resend a package that has been returned to us. It seems that the courier made a mistake, noting that they filed the address as not valid. Due to system regulations in place, we need to then unpack the whole order and credit it. We're sorry we could not override the process this time. Like stated, we will take this with us for future reference to better our customer support!
Kind Regards,
CMSNL.com - Parts for a Better Ride
Good web site means parts easy to find
Good web site means parts easy to find. Stock levels accurately reflect what they have. Parts despatched promptly. Best of all good prices!
October 28, 2024
Great service first class with speedy delivery and…
Great service with speedy delivery and excellent products. Highly recommended
October 28, 2024
Have used their online service a couple…
Have used their online service a couple of times now, from the UK. Super fast service, from them and their chosen courier. Would highly recommend for those hard to find items.
October 28, 2024
Original parts
The goods came originally, just as I wanted. Fast and efficient. Recommend
October 21, 2024
Only issue was lack of communication.
Only issue was lack of communication.
I feel that you should have informed me that you were waiting to receive item from your suppliers
Parcel arrived 2 days after I received a message that it had been delivered.
October 21, 2024
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