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CMSNL Reviews 8,652

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently highlight the company's ability to provide hard-to-find genuine parts for various motorcycle models, often praising the quality of these products. Many people appreciate the fast delivery times, with some receiving their orders within a week, and the careful packaging of items. The ease of finding correct parts through their system is also a recurring positive point. However, some customers were not happy with the customer service, citing ignored inquiries, slow response times, and a ticketing system that often closes issues without resolution. There are also mentions of incorrect parts being sent, misleading product listings, and significant delays in order dispatch and delivery, with some orders taking months to arrive or being held up in customs due to documentation issues.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers report receiving their... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the availability of hard-to-find... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some consumers praised fast shipping, with... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report long waits for... See more

Customer service

People report negative experiences with customer service, citing a distinct lack of customer care and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying from CMSNL is a mixed experience here in the USA since while their parts are of excellent quality, shipping & handling along with duties and tariffs are outrageous. For example, I purchased 2 v... See more

Company replied

Rated 3 out of 5 stars

My order was dispatched within a month. The products arrived in good condition and were all genuine Honda products. It should be noted that when I placed the order and paid, one product was a... See more

Rated 5 out of 5 stars

Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more

Company replied

Rated 5 out of 5 stars

I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more

Company replied


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very big stock of spare parts

Very big stock of spare parts especially for older Japanese motorcycles from the 1970s and 80s. A lot of these motorcycles suffer from not-too-great aftermarket supplying by their manufacturers, so shops like CMSNL are essential for keeping those machines running. Fair prices, fast delivery. Also great for researching part numbers or parts catalogues.

November 11, 2024
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Reply from CMSNL

Dear Mr. Sebastian B.,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Quick shipping and great service

Quick shipping and great service! One flat delivery fee too. Found a ton of old tools I plan on buying.

November 18, 2024
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Reply from CMSNL

Dear Mr. Wise,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I received a fast and efficient…

I received a fast and efficient response to my purchase. My item arrived quickly and well packed.
Thanks

November 18, 2024
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Reply from CMSNL

Dear Mr. Price,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I really enjoy ordering parts from you…

I really enjoy ordering parts from you guys. Selection is amazing and shipping is always so fast. My new favorite place to shop!! Great job

November 18, 2024
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Reply from CMSNL

Dear Mr. Robichaud,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

Quick delivery motorcycle parts

I ordered some motorcycle parts. For quite an old model so some of them were understandably not in stock. Considering this I got my order pretty quick!

November 18, 2024
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Reply from CMSNL

Dear Mr. Thubaut,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Good spare parts provider

I really liked the professionalism of CMSNL. It's not easy to find parts for my motorcycle on the internet and in Europe, usually only the brand's dealerships have them or in the USA. From now on, whenever I need it, I have no doubts. Thank you CMSNL.com

November 18, 2024
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Reply from CMSNL

Dear Mr. Carvalho,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The fact you had the item for a fifty…

The fact you had the item for a fifty years old motorcycle and that it travel half around the world to get me is amazing awesome. Please thank all the team who work there. Cheers to you all and may life be good to you all.

November 18, 2024
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Reply from CMSNL

Dear Mr. Skyring,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

No trouble at all

No trouble at all. Delivered well inside the projected date and a top quality product.

November 18, 2024
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Reply from CMSNL

Dear ETR,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

A very well stocked and efficient distributer.

It is nice to have a distributer that has so many out of production parts. When I order parts, especially from overseas, it sometimes takes a fairly long time for the parts to arrive but that is not the case with CMSNL. They have a very efficient warehouse and ship orders out expeditiously.

November 18, 2024
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Reply from CMSNL

Dear Andy,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

All spares available

All spares available

November 18, 2024
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Reply from CMSNL

Dear Carlos,

Thank you so much for taking the time to leave us a positive rating - it's much appreciated!

We hope to be able to make it 5 stars in the future.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Got all the bits I needed.

Got all the bits I needed.
Thank you for geat service and fast delivery.
Will buy from CMSNL again in the future.

November 18, 2024
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Reply from CMSNL

Dear Mr. O'Connor,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Very quick Dispatch great updates on…

Very quick Dispatch great updates on delivery process

November 18, 2024
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Reply from CMSNL

Dear Mr. O'Dea,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Top rated shop

I would like to thank CMS for excellent/very fast service and communication. Can recommend it to everyone.
Need a few more parts in a couple of weeks so my choice is clear

November 18, 2024
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Reply from CMSNL

Dear Mr. Raket,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great service

Great service, updated all through the process, received parts to Australia from Holland 1 day slower than from Sydney to Sunbury and correct parts and great price will order from them again, I am rebuilding a Honda VF 1000 F 1984.

November 5, 2024
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Reply from CMSNL

Dear Mr. Side,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon. Good luck with rebuilding your Honda VF1000F! A beautiful machine.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great ! Very fast shipping !

Great ! Very fast shipping

November 18, 2024
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Reply from CMSNL

Dear Mr. Perret,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Excellent Service and Communication

I would like to thank CMS for excellent service and communication. Can highly recommend. Live in the UK and the goods were delivered within days. Have now purchased 2 items, one large and 1 very small package and delighted with the service.

November 11, 2024
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Reply from CMSNL

Dear Mr. Jobling,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Parts that fits

Great to find original spare parts for old Honda small bikes!

November 11, 2024
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Reply from CMSNL

Dear Mr. Granqvist,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Fast delivery

November 11, 2024
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Reply from CMSNL

Dear Mr. Sturesson,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The part I ordered was unavailable in…

The part I ordered was unavailable in the UK so I was more than happy to be able to get it from CMSNL. Quick delivery from NL as well.

November 11, 2024
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Reply from CMSNL

Dear Mr. Robinson,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

The staff at CMSNL are a great bunch of…

The staff at CMSNL are a great bunch of people, always willing to help and go that extra mile. All parts are carefully packaged and great shipping rates to Australia.

November 11, 2024
CMSNL logo

Reply from CMSNL

Dear Mr. Jones,

Thank you very much for your 5-star review!

We will share this with our team to let them know to keep up the good work.

Best regards,

CMSNL.com - Parts For A Better Ride

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