CO2 Supermarket Reviews 

500
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the exceptionally helpful customer support provided throughout the purchasing process. Many people note that the products are of high quality, very easy to set up, and wonderfully effective for aquarium plant growth. Some reviewers were not happy with specific product components, noting unexpected issues like leaks or defective parts requiring replacements. A few consumers also experienced difficulties with certain items not working properly upon arrival or needing extra adjustments to function correctly. Despite these occasional setbacks, buyers remain generally satisfied with the overall service and reliability offered.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as solid pieces of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, knowledgeable, and genuinely... See more

Quality

Users describe positive interactions with quality, consistently highlighting reliable performance and solid... See more

Delivery service

People report positive experiences with the delivery service, frequently highlighting the promptness and... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpful advice and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been running a nano co2 system from CO2 Suppermarket for two years and it would be fair to say that the improvement in plant growth has been really impressive. Easy to use and reliable. Last wee... See more

Company replied

Rated 5 out of 5 stars

After experiencing a catastrophic CO2 dump with a 10yr old single stage regulator, I was advised to replace the regulator, solenoid and needle valve as one item. I bought the dual stage regulator set... See more

Rated 5 out of 5 stars

Superb customer service. I was very surprised to receive a response to my enquiry given that I first raised it late on a Saturday. I received a further response on the following day too, and u... See more

Company replied

Rated 5 out of 5 stars

CO2 super market, fantastic selection of products. Products I have ordered have arrived in good time and well packaged and of good quality. Make sure you read and study the photos of the produ... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

Leading suppliers of aquarium CO2 systems and equipment. We help people create beautiful planted tanks. Find us at http://www.co2supermarket.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(500)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality product (Single Stage…

Great quality product (Single Stage Regulator), really well made and solid - adjustment is very fine. Came well packed, with tools and links to dedicated set up videos for that product. I did look at getting one off an auction site/major shopping platform, but given the co2 high pressures involved glad I went with something quality and a very reasonable price.

Had one post install question and they got back to me supper quick.

September 6, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you so much for your review, Alastair, we're grateful for your custom and pleased you're happy with your equipment.

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Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, Item arrived cracked emailed and new one posted straight away. Great looking diffuser too. Looking forward to getting my tank set up

September 4, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Andrew. We're sorry about the initial breakage but thank you for your understanding and cooperation while we arranged the replacement.

Rated 5 out of 5 stars

Fantastic Bit Of Kit

Fantastic bit of kit. No more messing about for ages trying to outwit the "booby trap valves". Swapped with this one. Cylinder in freezer for a couple of hours. Connected to 6.3Kg big cylinder. 30 seconds later, my cylinder refilled with 535g. Did a washing up liquid test........no bubbles hence, gas tight. Thanks guys

August 14, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Raymond, we're really pleased you're happy with your order!

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Rated 5 out of 5 stars

Great Co2 Kit

I have made two purchases from them – one CO2 set for one of my larger tanks, and another for a smaller one. I decided to buy again because the first set was excellent; it was easy to install, and I could see noticeable improvements in my plants. Moreover, they provided a solution to an equipment-related query I had. The prices are very reasonable, and both times, the equipment arrived promptly through next-day delivery. In my experience, this is undoubtedly one of the best places to purchase equipment if you're looking to set up a more advanced and high-tech planted tank.

June 30, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your kind review Ibrahim! We're really pleased to hear you've had such good results and are happy with the products you've received from us.

Rated 4 out of 5 stars

Good value co2 kit

Great price good kit everything you need for a nano fish tank. Very helpful videos to help you setup.

June 23, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Ronald, we're pleased you're happy with the kit and found the setup videos useful.

Rated 5 out of 5 stars

Professional & personable-the right…

Professional & personable-the right advice & price via helpful++ staff, I will definitely do business with them again

June 9, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Andy, that's much appreciated.

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Rated 5 out of 5 stars

For CO2 systems this is the place to shop.

Very quick delivery of main components and accessories. Someone always ready to help and because replies via email are fast you can get on with the assembly. The instructions with videos online are very comprehensive. Highly recommended!

May 26, 2023
Unprompted review
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Reply from CO2 Supermarket

Hello Trevor, thank you very much for taking the time to submit your review, we're really pleased to hear you're happy with the items you purchased from us and the service you received 👍

Rated 5 out of 5 stars

Exceptional products and fantastic customer service

Found the website on a search for co2 products.
Had everything I needed in stock and a very quick dispatch and delivery.
Items I ordered are amazing quality, highly recommend the spiral petal diffuser as it looks stunning in the tank. Email after dispatch with instructions for every item purchased is a great touch to the experience.
There was a picking issue that I was sent a glass check valve rather than a glass bubble counter, this was resolved very quickly and the item I originally ordered arrived in less than 24 hours.
Highly recommend this business and I will definitely purchase co2 products from here only.

May 22, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for taking the time to submit your review and we're pleased to hear you are happy with the products and service. Apologies for the mistake with the wrong item being sent to you, but your friendly cooperation and understanding is much appreciated. We look forward to serving you again in future.

Rated 5 out of 5 stars

WOW exceptional, outstanding service

I would like to say WOW exceptional level of service friendly, helpful beyond expectations. They helped me immensely with all my questions about the product, gave me great advice I normally don’t write reviews but on this occasion I had to. The service all the way through to aftersales was consistently superb and the product purchased co2 solenoid was brilliant and very good quality. Highly recommended to everyone reading this review go ahead and purchase from these guys you won’t be let down.

May 4, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you very much for your review, that's really nice of you to say and we're pleased you're happy with the product and our service 👍

Rated 5 out of 5 stars

No need to go elsewhere

Great Communication, fast delivery and excellent product quality and pricing. Will always get my C02 aquarium needs from here.

May 9, 2023
Unprompted review
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Reply from CO2 Supermarket

That's great to hear, Ibrar, thank you so much!

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Rated 5 out of 5 stars

Support with set up of Co2 system

Bought a complete Co2 system which arrived well packaged and supported by detailed set up instructions in an email. Had issues with no Co2 diffusion into tank and reached out to Co2 Supermarket. I was supported by Martin who got me up and running in 2 emails.
Fantastic response time and excellent customer service.

April 27, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Feeaz, we're pleased you're up and running now.

Rated 5 out of 5 stars

What I wanted.

The cylinder turned up in good time and was exactly as the
website description described! Also was a reasonable price.

April 8, 2023
Unprompted review
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Reply from CO2 Supermarket

That's really good to hear, thank you Brian!

Rated 5 out of 5 stars

Brilliant customer service

Martin was invaluable in getting my old CO2 regulator up and running again years after the warranty finished. That's customer service!

April 4, 2023
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Marc, and it was no trouble at all - happy to help!

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Rated 5 out of 5 stars

Highly recommended

Great customer service, great equipment. I have purchased three of the nano Co2 kits!

March 18, 2023
Unprompted review
CO2 Supermarket logo

Reply from CO2 Supermarket

Thank you for your review and your repeat custom - we're pleased you're happy with the equipment and service 👍

Rated 1 out of 5 stars

Earlier

Earlier, I posted my experience with Martin the sole trader of CO2 Supermarket. He posted his response but then emailed me direct and I post that below.

Reading the reviews giving 1 and 2 ratings you will see that nearly all claim/state that he gets more and more aggressive, nasty and name calling.

I invite you all to have a read (below) and make your own judgement or come to your own conclusions to what sort of a person he is.

This all goes to prove that as long as things go right he can be quite pleasant but if you have a problem then watch out, it's everyone else who is at fault....NOT HIM OR HIS BUSINESS. Oh, and yes, Martin is quite right, I cannot or will not let it go as I want to warn people what they are in for if and when things go wrong. Les:-

MARTIN'S E-MAIL TO ME:-
Ha ha, I knew you'd edit your review, I just knew it! But how did I know...? Because I've come to realise who you are; you are a very sad, angry little man who clearly has nothing better going on in his life than to argue and try to drag other people down and you simply couldn't let this lie, you're the kind of person who just has to have the last word - that's how I knew.

You will have to forgive me, I did you the good service of assuming you might possess a brain cell to understand that when I said we didn't sell fzone products, you might realise WE DON'T SELL WHAT YOU'RE LOOKING FOR, and you'd then go away. If I'd known from the outset you were a nut-job I wouldn't have replied at all! Like I say, it's my fault for continuing to engage with you - I should have trusted my gut and ceased communication earlier.
I've run this business for over 12 years, and from time to time I do encounter people like you, but thankfully the vast majority are nice, pleasant people who I get along with just fine, and people like you are the minority.

On that note, I will leave you to your sad little angry life. Imagine, being 72 years old, perhaps not long to live and spending your remaining time behaving like this. How sad. How pathetic.

FYI: I've blocked your emails, I have absolutely no desire to hear anything else you have to say.
No salutation,

Martin Burrow
CO2 Supermarket

March 15, 2023
Unprompted review

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