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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, often finding communication poor and staff unhelpful when trying to resolve issues. Consumers also frequently reported concerns about product quality, noting changes in taste, artificial flavors, and even health-related worries about ingredients. Furthermore, reviewers encountered problems with packaging, including flat products and bottle tops that caused injuries. Conversely, a small portion of people felt satisfied with the product's taste, describing it as refreshing, consistent, and enjoyable. Some consumers appreciated specific product lines, finding them tasty and light.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment over changes in taste and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the product as a world-class,... See more

Price

Users describe negative interactions with price, with many finding products too expensive and expressing... See more

Customer service

Customers had negative experiences with customer service, citing poor communication and a general lack of... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing appreciation for individuals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Holl... See more

Rated 3 out of 5 stars

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg yo... See more

Rated 1 out of 5 stars

Don't waste your time complaining. I had 1 can from a multitasking which tasted ans smelt unpleasant. I complained (worried about if they had a bad batch), they replied quickly with a few questions,... See more

Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOUL... See more


Company details

  1. Aerated Drinks Supplier
  2. Beverage Distributor
  3. Catering Food and Drink Supplier

Information provided by various external sources

A global leader in the beverage industry, the Coca-Cola company offers hundreds of brands, including soft drinks, fruit juices, sports drinks and other beverages in more than 200 countries. Coca-Cola is meeting the tastes of people around the globe.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

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2.0

All reviews

(1,464)

153 reviews in the last 12 months

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Rated 1 out of 5 stars

zero customer service help.

Since January I have won 1 bauble from the Coke Christmas GB Promotion and recently a £25 Deliveroo voucher but unable to either claim the voucher by using the link provided nor receive updates on my Christmas prize. I have sent emails but received no answer and tried the live chat but received nothing from that either. Very poor customer service.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

What’s important to know about Coca-Cola is that it’s very refreshing and tastes best ice cold, but it’s also high in sugar and contains caffeine, so it’s best enjoyed in moderation.

Love Coca cola. The taste is perfectly balanced- sweet, crisp, and super refreshing. It’s always satisfying, especially ice cold. The carbonation is just right and never feels flat. Whether with a meal, or on its own, it never disappoints. Definitely my go-to drink.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Found a stink bug in my soda over a…

Found a stink bug in my soda over a month ago been waiting and waiting on a response will never drink again they have the most problems with bugs and rat feces and urine in the products drink and purchase at your own risk

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Large appletiser bottles

When attempting to open a large bottle of sppletizer the lid kept spinning around. I tried to detach the metal ring around the base of the lid but it wouldn't come off. I had to try and prise it off and of course in the process I cut my hand. I have contacted them about this and they still have not back to me. One person said they had but the email attachments they sent wouldn't open....

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I wasn't happy with the (zero) taste of…

I wasn't happy with the (zero) taste of my (near the end of its BB date) Coke Zero Lemon, so put in a call (emailed CS actually) and was asked to send in a few cans (from a 24 can pack) for testing, and given a returns label.
Cans returned, issue found, vouchers received (all within the space of 8 days) is what makes MY contact with Coca Cola CS 5*

Credit where it's due, thanks to Sunil.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Coca cola is a evil satanic company.

Coca cola is a evil satanic company.

They have machines out where you can print messages that you customize on your own. So it was tried to put in alla loves you and that was totally cool with them. Buddha loves you, and that was totally cool to put in and we even typed in satan, and that was fine by them.

But they wouldn't even let us write the word jesus. What does that tell U.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Why put so much sugar on these

Why put so much sugar on these, is really make addictive not only adults, it's so dangerous for kids. My dad pass away, he was addictive to coca cola, spent a lot of hours working outside home, my best friend lost a kidney and still drinking coke... It's all a mess!

February 15, 2026
Unprompted review
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Rated 1 out of 5 stars

1st,,it started with your 15…

1st,,it started with your 15 packs,,,going flat in 15 minutes,,,i call you after buying several 15 packs from different locations,,,air the same,,you give me 1 12 pack and say you'll fix it,,,anyways I quit buying those,,,now its starting with your 12 packs,,I WAS a loyal customer for 36 years,,,thank you for ruining the coca cola name!!!

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

I bought simply apple cider juice and…

I bought simply apple cider juice and it says to see ingredients by using a QR code scanner app that's shady from the start and then I scan the bottle hint button for ingredients and it says n/a I don't trust this company because it seems like all they do is hide things from the consumer which is wrong when wanting to purchase this item. I refuse to buy from this company anymore in any of the may products they own

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOULDERS , basically we could care less about a customer attitude !! i;m done with this corporate care less behemoth, will never purchase anything ever again owned by {coke} crap co.

December 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered a pack of 24 x 330ml glass coca…

Ordered a pack of 24 x 330ml glass coca cola bottles for Christmas, in plenty of time with a delivery date well before 25th December. They didn’t arrive on expected date and the response from customer service was to wait 48 hours, after which they would respond. After many emails from me over the next few days, they eventually replied stating it was damaged in transit. If they had investigated when I first asked I could’ve ordered from a different company which would’ve delivered before Christmas. Appalling customer service.
As you can see from the overall rating, not many people have had a good experience with this company.
My advice - go elsewhere, they’re absolutely useless!

December 22, 2025
Unprompted review
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Rated 2 out of 5 stars

Coke Zero - WTF!

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Hollow! Empty! Sadly, as a diabetic, I cannot drink sodas with sugar in them and, as said before, I used to LOVE Coke Zero. Sadly, now, I will only drink Pepsi Max as it has full flavour and no sugar. Sorry Coca-Cola. You made changes... and sadly, they were for the worse!

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Cocola classic christmass sucks!

Cocola classic christmass sucks!

Price vs Value is poor and 15$ for parking in Dallas TX when they have sooo much parking! Definitely do no recommend it! Don't go expensive better go to the statefair at least you know what to expect rippoff!

December 14, 2025
Unprompted review

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