Cocoa & Paper Reviews 

166
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Expensive for chocolate but worth every penny for the occasion! Great present for the Mrs for any occasion and the chocolate dose taste quality I don’t by it often but when I do they love the gift.

Rated 5 out of 5 stars

Amanzing personalised chocolate slab, delighted with how well the photo came out and the belgian chocolate is amazing. Another wee highlight was that I was able to watch my item being made on the se... See more

Rated 5 out of 5 stars

Elisa did an amazing job on my Mother’s Day gifts. I ordered a personalised photo chocolate slab, and also a smaller Mother’s Day chocolate bar. Having sampled a little yesterday, I can say how lovely... See more

Rated 5 out of 5 stars

Not our first time buying from Cocoa & Paper. Chocolate is lovely and the delivery time was amazing considering we are getting nearer to Christmas. I got the mini choc bars for our stockings and I kno... See more

Company details

  1. Chocolate Shop
  2. Gift Shop

Written by the company

Online handmade chocolate and paper goods business specialising in personalised gifts


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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4.8

All reviews

(166)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for the anyone

Expensive for chocolate but worth every penny for the occasion! Great present for the Mrs for any occasion and the chocolate dose taste quality I don’t by it often but when I do they love the gift.

September 16, 2025
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Rated 5 out of 5 stars

Personalised chocolate bars

I recently placed a last-minute personalised order for my daughter and Cocoa & Paper absolutely delivered! I ordered the medium personalised bars and they are just fab — the quality is brilliant and they arrived so beautifully packaged that they stayed completely intact throughout delivery.

What really stood out was the customer service from start to finish. From the moment I placed the order to receiving the delivery, everything was smooth, communicative and stress-free — especially impressive given the short notice. It's not easy finding a business that can accommodate last-minute requests without compromising on quality, so I'm really grateful.

Would highly recommend Cocoa & Paper to anyone looking for a thoughtful, personalised gift. We'll definitely be ordering again! X

March 12, 2026
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Rated 2 out of 5 stars

Slow delivery

I ordered a non-personalised chocolate slab on the 18th November, with estimated arrival date of 24th November. It was an anniversary gift for the 30th. On the 28th it still hadn’t arrived so I emailed the seller and they said it was lost and she would post 24hour tracked on the 29th, in hope it would arrive 30th or at the latest the 1st. I get no notification from Royal Mail or any other courier. She then doesn’t post the item until Tuesday, but it must have been late because it didn’t arrive until Thursday. So I ordered on the 18th November. It arrived on the 4th December. She did however add 2 little bite size chocolates in the parcel which was a nice touch but I actually had to go out and buy something else in the meantime. Personally I would not use this company. I ordered a card from Etsy that came from Australia to England and it arrived 4 days faster than this item. The chocolate was apparently nice though.

December 1, 2025
Rated 5 out of 5 stars

Fantastic experience as always!

Fantastic experience as always. The chocolate is always so tasty, you can tell the products have been made with TLC. The packages are always delivered in good time, safe and secure.

November 26, 2025
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Rated 5 out of 5 stars

Amazing small business

Amazing small business. Great costumer service, items well packaged and arrived very quickly. Good quality items and taste very yummy. 100% recommend

October 29, 2025
Rated 5 out of 5 stars

Great chocolate experience

I ordered 2 chocolate slab & gift boxes for my niece. And stuffed chocolate bar which was very tasty. Chocolate slabs look amazing and quite large. Despite a slight delay with the order it arrived on time. I will be ordering again for sure from Cocoa and Paper

October 22, 2025
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Rated 5 out of 5 stars

Great chocolate bar!!

Great chocolate bar, personalised really nicely, arrived quickly and packaged really well so it didn’t arrived damaged. I have ordered from this company before and thought the chocolate tasted lovely!

August 8, 2025
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Rated 5 out of 5 stars

Great little chocolate phones!

Chocolate phones arrived beautifully packaged so that there were no breakages. Someone had really thought it through what would work. Good communication, and nice quality product. Just what we wanted

May 8, 2025

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