Cocomelody Reviews 

179
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers found products, especially custom-made dresses, to be stunning and of good quality, often looking better in person. They appreciated the affordability, with custom measurements frequently providing a near-perfect fit, leading to satisfaction with appearance and craftsmanship. However, some customers also noted significant dissatisfaction with the return policy. People found the return process difficult, often incurring high costs for shipping and restocking, or being unable to return items. Additionally, some reviewers experienced issues with products not matching descriptions, poor quality, or incorrect sizing, with orders not received or arriving with discrepancies.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous, with some expressing delight and others... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting positive... See more

Price

Clients share ambiguous opinions on price, with some finding products super affordable and a fraction of... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing delight with the fabric... See more

Return policy

People report negative experiences with the return policy, often finding it difficult and costly. Customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I never recieved the dress and my event has now passed. They shipped a 200 dollar dress with a shipping company that has a 1 star review with trust pilot. They keep saying it will come but has not pro... See more

Rated 1 out of 5 stars

They protect themselves with their return policy. No shoes can be returned. What happens when you order your correct shoe size, and the pair you receive is at least a size too small??? You eat it.... See more

Rated 1 out of 5 stars

Please careful regarding return policy. They say you can return but make it difficult. The dress i purchased was lovely but simply the wrong size. I made sure to purchase a 'stock' size just incase it... See more

Rated 1 out of 5 stars

I bought this dress specifically because I am on a time crunch and the website description stated a 25 day production with 3-10 day expedited shipping. I’m over a month now with no shipping info, and... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices! We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!


Contact info

2.9

Average

TrustScore 3 out of 5

179 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(179)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

I was soooo skeptical

I was soooo skeptical. I got my dress custom made and it’s literally my dream dress. Go for it ladies !

February 14, 2019
Unprompted review
Rated 5 out of 5 stars

Love my dress

Love my dress! Great quality and it fit like a glove (got it custom made). The quality is comparable to something you would find at David's bridal for $1000 so save your money and buy from Cocomelody

February 2, 2019
Unprompted review
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Rated 5 out of 5 stars

The fabric is amazing!!!

The fabric is amazing!!!! I have tried on, and actually purchased other wedding dresses.. this is the same IF NOT BETTER!!! QUALITY 😍 There's small sequins all over that make it sparkle like a dream. Small beading as well which I wasn't aware of, but it suits the dress well. Originally CWVT15002 comes with a low back zip up closure. I'm planning on losing some weight so I paid a little extra and had the zipper changed out for a corset back! 🚂 The train is amaze ballz. Pics below!! I make-shift tried it on (without the corset tight) and it seems to fit perfect. The only issue I'm having is mom boobs, with a dress that wasnt built for that. But I'm sure a good sticky bra and some lifting will be fine! The dress has some weight to it, but it's not super heavy! Has a tule lining over satin lining. Both seem good quality as well. I didn't add a bustle because I was afraid of the lace tearing had it been cheaper lace, but I'll add that now that I'm aware of how good quality it is! Top has boning in it, but not a lot. The Sheath Column style hides a mom belly well y'all. I was so scared it would hug in the wrong places. The straps don't really stay up, but I've seen that in other reviews.. again sticky tape will do! The corset seems to be strong, I didn't yank on it though 😂The only thing I was a little upset about is the string for the corset is sewed poorly. I'm sure it will hold but it's all crooked. So I'll probably have to purchase another one locally. Such a minor thing on a well prices dress though, I can't complain.

All in all I'd recommend this dress, and my experience highly! 👍👌

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Cannot recommend more highly!

Experience was fantastic, the twan contacted me when they noticed id ordered a petticoat in a different size(a mistake I'd made) and helped me fix it. They were wonderful to deal with and I cannot express how much I love the dresses I've purchased. The quality is amazing! I cannot praise them enough.

January 22, 2019
Unprompted review
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Rated 5 out of 5 stars

Everyone was so helpful if I ever had a…

Everyone was so helpful if I ever had a question and responded back very quickly. My dress that had custom alterations and a neckline and sleeves added to it and it turned out perfect. I would definitely recommend Cocomelody to every soon to be bride!

January 21, 2019
Unprompted review
Rated 5 out of 5 stars

Coco melody made my whole wedding…

Coco melody made my whole wedding planning experience feel magical. My dress was super affordable easy to order fast shipping and most important it was beautiful with high quality fabric. The detailing was stunning and I embroidery on the train is something that everyone still talks about a year on from our wedding. They have staff readily available to chat. Awesome company definitely recommend them xx

January 21, 2019
Unprompted review
Rated 1 out of 5 stars

Be prepared to lose a lot of money!

Be prepared to lose a lot of money if it’s not The One!! The dress, although well-made is cheap and not how it looks in pictures. It was also very small despite me taking measurements and ordering to the correct measurements. It took a lot of effort to persuade them to refund the dress, and then they take off the price of shipping from the refund even if you’ve qualified for free shipping at the point of purchase. After finally agreeing to a reduced refund, I had to pay for shipping from the UK to Austria for a 2.5kg dress, which is super expensive! It’s not worth the hassle or money, don’t bother with this company. I’ve learnt my lesson.

January 14, 2019
Unprompted review
Cocomelody logo

Reply from Cocomelody

Hi Josephine,

Thanks for the feedback. We are broken hearted when we see the reviews. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help about this also. Email address: service@cocomelody.com

Although all of our dresses are made to order, we agree your return as the return policy. But the shipping and handling fee can not be refunded. As there is the free shipping activity when you purchase the dress, so the shipping and handling fee will be needed to be deducted. It is also listed on our return policy.
https://www.cocomelody.com/return-policy?type=13

As to the shipping location, we have many stores and workshops. We choose the one nearest to you. Often Royal Mail can offer a relatively reasonable price. Hope you kindly understand it.

May you have a good day and keep in touch

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Rated 5 out of 5 stars

Happy Customer

Great effort from everyone on the team!
Had a jacket made for an 11 year old and it fitted perfectly and delivered on time! Will definitely be using them again.

January 6, 2019
Unprompted review
Rated 5 out of 5 stars

Perfection!!!

This was the most comfortable experience online ordering ever. The dress I ordered was perfect and it fits just right. The customer service was great with answering questions and giving advice.
I also loved the fact that I could look at real pictures on Instagram.
I can't wait to post my pictures in june.
Thanks Cocomelody!!!!

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

I had a better experience at coco…

I had a better experience at coco melody than I did at David’s bridal. Coco melody was so reasponsive and helpful. I live in New York so I bought my dress online and they were very good with emailing me back every time I had a questioned. And I was about to video chat with one of the works when my mom went to the actual store for me. Just an amazing company. With amazing customer service. I would recommend this bridal store to everyone.

January 4, 2019
Unprompted review
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Rated 5 out of 5 stars

HIGHLY recommended

HIGHLY recommended! Gorgeous dresses at affordable prices!! They are great quality and the customer service is also excellent. My dress came in and fit perfectly. Couldn’t be happier with my choice to order from cocomelody!

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

stunning dress

This dress is amazing, I can't believe how beautiful and well made the fabric feels - it really simply gorgeous. The ivory/ champagne colour is exactly what i imagined when ordering. Could not recommend Cocomelody more to anyone.

January 4, 2019
Unprompted review

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