Cocomelody Reviews 

Coco Melody met all of their deadlines and stood true to their timeline. My dress was exactly what I wanted and was super high quality. The bead work alignment was perfect so there was no problem with how it flowed with my movements. The color stood true to the image on their site and it was the most amazing shade of baby blue. If you order from Coco Melody order one size larger than you normally wear as their sizes run a bit small. The only alteration I had to make was to the train/hemline. I loved my dress as did everyone else!!!

everything on this website was accurate and easy, from the details of the dress, to the measurements, to the shipping time. I would recommend them 100% without hesitation. If I am ever in need of a formal dress in the future (daughters wedding, bridesmaids, etc) I will be back at cocomelody.

I love Cocomelody! Go for it, you won't regret it.

The customer service is perfect, flawless, and caring. They are happy to help you in every moment, and guide through the needed steps to be undertaken. Whenever had a doubt, this was sorted out.

COCOMELODY IS PERFECTION

They were amazing to deal with, even from New Zealand. It all turned out perfectly. An amazingly professional and affordable option for your special day.

I love them and recommend to all my friends. That there is a stylist that will reach out to you is a bonus!

Very great customer service. My dress had everything I wanted on it for an affordable price. The dress was beautiful and breathe taking.

The dress fits incredible, and it is exatcly as the description -better if it is posible!!

I am so happy with my purchase and experience with cocomedoly. I ordered a custom fit dress and it was at my door step in 6 weeks and fit beautifully!! I had even made a mistake on my measurements when ordering and my concern was quickly answered and changed. The dresses needed steamed due to being transported in a box for protection but this should be expected. The quality is amazing and the price was a 1/4 of what the bridal shops were asking... and it was already customized to my measurements!
So happy!

Lovely quality wedding dress at great price. Customer service was fantastic throughout too. Highly recommend you won’t be disappointed. Dress was exactly as pictured

Worst post-sales service.

I went into the boutique to purchase the dress in July for my December wedding. My stylist was clay. Tried on a dress with blush tulle and loved the color. Said i wanted only the blush tulle and non of the white tulle. I live in Cambodia and had to call in a favor from my cousin to pick it up for me and to send it back to Cambodia.

When the dress arrived (in October), I realized it was in the most awful coral and was nothing like i ordered. So then I had to get someone else to bring the dress to USA to return it. And also had to actively find a new dress 2 months to the wedding!!!

And after all that trouble and frustration, the only refunded me 70% of what i paid even though they were the one that screwed up. They even told us it was either 70% or nothing.

They also keep citing color deviation issue from the website, but i didn't buy the dress online! I went into the boutique and picked it out. And blush to coral is NOT A MINOR DIFFERENCE, Abigail.

Don't buy from them. They don't really care about you. They only want your money.

Update: They just blocked me on instagram because I left negative comments on their photos. Clearly you don’t want to have to deal with these things days before your wedding.

Cocomelody was fantastic! Communication was great and the dress was exactly what I wanted. It was literally perfect and I'm so happy I got it! Best decision I could have made. Everyone was shocked it was one I got online and also for such a good price!

I was beyond impressed with the quality of the dress and also the creation process. I ordered my dress very late and with a super tight turnaround time. The Coco Melody team worked with closely with me to ensure that they had the best measurements to custom make my dress and meet my deadline. I had the dress in hand and only needed very minor alterations (some slight hemming) to be made to the final garment. I could not have been happier with the team. And to top it off, I LOVED my dress. I would recommend and order from Coco Melody again and again!

Most amazing experience! I visited the LA store and was treated with great customer service, the champagne was a welcomed bonus. Found the dress I wanted... purchase was pain free and so recieved my dress faster then expected! I was given so many compliments on my wedding day. Totally satasfied!!

My custom made dress from CocoMelody was the best decision made with regard to my wedding! The dress came out perfect, exactly as I requested. I chose lining material and color, lace appliques, and train length. With custom measurements, the dress fit perfectly, even the hem. Materials and workmanship were just as good as any dress I tried on in local shops, at a fraction of the price. It took less than 2 months from placing order to receipt. I did not have to pay any VAT or customs fees. It is really beautiful! I'm a very happy customer and highly recommend Coco Melody.

Love my dress still can’t believe how much money i saved in my order

I got my wedding dress from her and it was the best choice I ever made! I was so scared to do the online buy. But it looked and fitted amazing the quality for price was crazy good!!!!! People thought I paid $2000. It also came about a week before it said it was going to come which is also a bonus!!!!

You will have to fight them tooth and nail to get a refund, even when the dress they send is defective. Some of the most horrible customer service I have ever experienced. You may notice they replied to my review, stating that I received my refund, which is correct. Like I said, I had to FIGHT for this refund. If I hadn't, they would have refunded me only 70% of the dress price, which is not stated in their return policy. BE CAREFUL.

In case anyone still has questions about the type of company this is, here's an update: I tried to get the return shipping as stated in their return policy. They refused. After I submitted reviews about them, they told me they would refund the return shipping if I deleted my reviews. I would attach the screenshot of this email, but there is no way for me to do that on here.