Reliable insurance company. Unfortunately I had some events when I had to use them, and reporting claims went smooth and the damages were covered by Codan, both on my car and also when I traveled and... See more
Company replied
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Ventetid urimelig lang og inden da skal man flere min. hvor man skulle taste gennem adskillige lag af valgmuligheder for at komme til privat husforsikring. Sikkert nemt for Codan, men processen er... See more
Company replied
SOS International looked after me on behalf of Codan when I was taken ill whilst on holiday abroad. I could not fault the care I received from the hospital although the arrangements for the journey ho... See more
Company replied
I have hassle free clain experience of my car damaged in parking. The staff communication was really up to the mark. And every thing was clear with a week. And I have fully repaired car back within pr... See more
Company replied
Company details
Written by the company
Codan tilbyder en bred vifte af forsikringer til både private og virksomheder. Men vi vil allerhelst hjælpe vores kunder til at undgå skader. Derfor sælger vi ikke kun forsikringer – vi rådgiver også om forebyggelse og om, hvordan du får den rigtige dækning til dine behov.
Codan Forsikring
Written by the company
Contact info
Midtermolen 7, DK-2100, København Ø, Denmark
- 33 55 55 50
- trustpilot@codan.dk
- www.codan.dk
4.1
Great
19K reviews
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Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad we could help you.
Have a lovely day.
Best regards
Sanita / Codan Forsikring
Scammers
Sh*ttiest money grabbing insurance company, ensuring they take all the money off of you...
June 1, 2024
Unprompted review
Reply from Codan Forsikring A/S
Dear,
We are sorry to hear that you feel this way about our company. It is never our intention to be seen as a money-grabbing insurance company. We strive to provide fair and competitive pricing for our services.
If you have any specific concerns or issues that you would like us to address, please let us know. We value your feedback.
please do not hesitate to reach out to us at codan@codan.dk
Best regards
Dennis Codan Forsikring
Took you way to long to understand the…
Took you way to long to understand the claim and eventually act on it.
August 23, 2024
Reply from Codan Forsikring A/S
Dear,
We apologize for any delays or frustrations you experienced with the processing of your claim. We understand that it took longer than expected for us to understand and act on it, and we apologize for any inconvenience caused.
if there is anything specific you would like us to address or if you have any further concerns, please let us know at codan@codan.dk
Kind Regards
Dennis Codan Forsikring
It was prompt and straight forward
It was prompt and straight forward, as always. My only comment would be about the new system you used. It was not clear enough to work through scale-point. It was not clearly inform then I received a notification which I couldn't initially trust. Then I had to call Codan to understand and I lost some time for that.
August 21, 2024
Reply from Codan Forsikring A/S
Dear,
Thank you for your feedback. We appreciate your comment about our prompt and straightforward service. We apologize for any inconvenience caused by the system we used. We understand that it was not clear enough to work through the scale-point, and we apologize for any confusion it may have caused.
We also apologize for not clearly informing you about the notification you received, which initially led to a lack of trust. We understand that this resulted in you having to call Codan to seek clarification, causing a loss of time.
We take your feedback seriously and will do our best to improve the clarity and communication of our system. Your satisfaction is important to us, and we appreciate your understanding.
If you have any further questions or concerns, please do not hesitate to reach out to us at codan@codan.dk
Best regards,
Dennis Codan
Tak for fantastisk service
July 11, 2024
Reply from Codan Forsikring A/S
Hej,
Mange tak for din gode anmeldelse.
Den sætter vi pris på.
Vi er glade for, at vi kunne hjælpe dig, og at du har haft en god oplevelse.
Du ønskes en god dag.
Venlig hilsen
Pia /Codan Forsikring
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad we could help you.
Have a nice day.
Best regards
Pia / Codan Forsikring
Very good services
The info about my insurances were communicated in a very clear manner and my insurance advisor was very patient and nice while we had our talk about the different insurances.
June 21, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad we could help you.
Have a nice day.
Best regards
Pia / Codan Forsikring
Great customer servicer
Serra was lovely and walk me through the process very well, she took great care of me :)
June 21, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad we could help you.
Have a nice day.
Best regards
Pia / Codan Forsikring
Decisions were made based on what Codan…
Decisions were made based on what Codan thinks it’s right rather than on terms in the insurance policy.
Don’t make the same mistake as me and stay away from Codan.
June 18, 2024
Reply from Codan Forsikring A/S
Hi
Thanks for your review.
I'm sorry to hear that you had a bad experience with Codan.
If you have any questions about the way we have handled your case, you are very welcome to contact our claims department on tel.: 33 55 29 29 between 9-14.
Sincerely
Pia / Codan Insurance
Reply from Codan Forsikring A/S
Hej,
Mange tak for din gode anmeldelse.
Den sætter vi pris på.
Vi er glade for, at vi kunne hjælpe dig, og at du har haft en god oplevelse med en af vores rådgivere.
Du ønskes en god dag.
Venlig hilsen,
Pia / Codan Forsikring
Travel insurance claim
SOS International looked after me on behalf of Codan when I was taken ill whilst on holiday abroad. I could not fault the care I received from the hospital although the arrangements for the journey home were much more costly (to Codan presumably) than they need have been.
April 15, 2024
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad we could help you.
Have a nice day.
Best regards
Pia / Codan Forsikring
Man får en god behandling og det siger…
Man får en god behandling og det siger jeg tak for
June 11, 2024
Reply from Codan Forsikring A/S
Hej,
Mange tak for din gode anmeldelse.
Den sætter vi pris på.
Vi er glade for, at vi kunne hjælpe dig, og at du har haft en god oplevelse i forbindelse med din sag.
Du ønskes en god dag.
Venlig hilsen,
Pia / Codan Forsikring
Codan does a mistake - I need to pay for it.
Employees of Codan does not hear my arguments, just push and repeat their ones. It is not a communication.
They mistaked, and I needed to pay for it extra 1000 kroner.
Then recently my daughter got an inkasso email, and could not explained via phone - actually nobody wants to receive her communication, proof it and say, sorry, we made a mistake. She never paid anything to Codan. Allways I paid our homes insurance and the 2 accident insurances (for me and for her.) If anybody really wanted to handle her case, it would be very easy to see, that she never paid anything, and I paid recently everything to stop all our insurances at Codan. I also collected and sent her the proofs. But Codan's employees are trained, at the little customer may not be right, never.
It was 1000 and some hundred kroner, paid by my daughter, because we know that if we want to show and proof that this action against my daughter is not rightful, and Codan continues the same way (no real communication, no attention), the inkasso company will screw up the prise until more thousand kroner.
April 1, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thanks for your review. We appreciate that.
We are sorry that you had a bad experience with Codan.
If you have any further questions about the matter, you are welcome to contact customer service on tel. 33 55 55 55.
Kind regards,
Pia / Codan Forsikring
Fantastic Buying Experience
Casper was very helpful! Great Service and Great Prices
May 29, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad that we could help you and that you had a good experience.
Have a lovely day.
Sincerely,
Pia / Codan Insurance
Smart customer service
I am really Happy for your customer service. the waiting time was short and had good conversations. You are so Smart than other Companies i used
May 23, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad that we could help you and that you had a good experience.
Have a lovely day.
Sincerely,
Sanita / Codan Insurance
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate that.
We are glad that we could help you and that you had a good experience in connection with your case.
Have a lovely day.
Sincerely,
Pia / Codan Insurance
Beyond frustrated with a flood claim.
Beyond frustrated with a claim for flood repairs now 10 months old and unfinished. I know they have more claims than usual to deal with but not sure why that should mean our service should suffer or our inability to use the space in our home should go on for 10 months. Last call with representative was dismissive and unapologetic. I’ve asked if there is a way to escalate our case or any other person to talk to. Was told no. I don’t usually write bad reviews, but if you continually provide no response or a poor response and every time follow up with an automated link to trustpilot, eventually I will think this may be how you want to hear from unhappy customers.
July 11, 2023
Unprompted review
Reply from Codan Forsikring A/S
Hi,
Thanks for your review.
We apologize that you had to experience a long processing time.
We always want to provide the best possible service and we value all customer reviews.
If you are unsatisfied with the way we have handled your claim, we will of course be happy to help clarify any questions you may have.
Feel free to contact our claims department on tel.: 33 55 29 29. The claims department is open Mon-Fri at 9-14.
Sincerely
Sanita / Codan Insurance
Problem
Hi,
I have changed my car's front two wheels in thansen, søborg department and the had a bad experience. They have damaged my front left side and did not accept that. After communicates with my Codan insurance, got information from them, that Codan could not help me to solve the problem.
Really does not know what should I do?
May 7, 2024
Reply from Codan Forsikring A/S
Hi,
Thanks for your review. We appreciate that.
In this connection, we must direct you to contact T-Hansen, as it has nothing to do with your insurance.
Have a good day.
Sincerely
Pia / Codan Insurance
I have an issue that needs help
I have an issue that needs help. But unfortunately, I didn’t get any help.
May 7, 2024
Unprompted review
Reply from Codan Forsikring A/S
Hello,
Thank you for your email.
I am sorry that you haven't received the help you would like.
But you are very welcome to write to me at trustpilot@codan.dk, and I would be happy to look into your case.
Have a good day,
Best regards,
Dennis, Codan Insurance
Case resolved (mobile)
I had a case open for my daughter's mobile (damage) and Codan handled the case very well.
April 16, 2024
Reply from Codan Forsikring A/S
Hi,
Thank you very much for your good review.
We appreciate it.
We are happy that we were able to help you and that you have had a good experience in connection with your case.
Have a lovely day.
Kind regards
Sanita / Codan Insurance
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