I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a coffee machine which unfortunately came with a European plug, an adaptor was provided but this was very bulky and it's impossible to buy a smaller version. If you change the plug it... See more
Good price and quick delivery and easy to contact by phone with a query which was quickly answered. Very happy with the item ordered. Have received a lot of post order emails though with special off... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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Returns process ridiculous
Returns process ridiculous. I ordered the wrong item, after experiencing the returns procedure, I ordered from elsewhere.
July 26, 2026
Unprompted review
Reply from Coffee Friend
We sincerely apologise that our returns process left you feeling this frustrated and led you to shop elsewhere. We appreciate your feedback and are sorry for the disappointing experience.
Laura
This is a well made and works…
This is a well made and works well.Easily twice the price it should be but a necessity it you want to save time and the hassle of not buying and carrying around paper filters.
July 16, 2026
Received impartial and sound advice…
Received impartial and sound advice when buying a grinder
July 16, 2026
Excellent choice for supply of coffee (beans)
Good delivery, excellent choice of coffee beans, good prices. Quite happy with my choice for bean to cup.
July 15, 2026
Very fast delivery and good…
Very fast delivery and good communication 👏 👌🏻 and a very good price 👍🏼
July 16, 2026
Very helpful customer service.
I’ve been having an issue with a product I bought a few months ago, and I was so impressed with how helpful the customer service team was. It was a truly positive and smooth experience.
July 16, 2026
Received quicker than I expected
Received quicker than I expected. Excellent service and product.
July 15, 2026
Coffee friend now coffee bother
The item itself was just what i expected the box it came in was perfectly packed the delivery was spot on very quick through royal mail couldnt believe how little time it took 10/10
July 15, 2026
Quality item
Quality item , well made magnesium mineralised water filter with very reasonable prices and good delivery
April 14, 2026
Great customer service my order arrived…
Great customer service my order arrived super quick very pleased
July 22, 2026
Unprompted review
All round great products and service
Very competitively priced, Extremely fast, efficient delivery service, perfectly packaged items.
Highly recommend
July 12, 2026
Ordered and was delivered in two days…
Ordered and was delivered in two days and very good product
July 12, 2026
Brilliant company fast delivery
July 7, 2026
My go-to for coffee beans now
Just got my second bag of beans from here and they taste brilliant. Super fresh roast and the delivery was fast. Makes my morning brew so much better. Highly recommend if you want decent quality coffee without paying crazy prices.
July 20, 2026
Unprompted review
Absolutely love my new milk frother
Absolutely love my new milk frother, arrived inside a couple of days and the plug adapter was super easy to use.
June 9, 2026
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