I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a coffee machine which unfortunately came with a European plug, an adaptor was provided but this was very bulky and it's impossible to buy a smaller version. If you change the plug it... See more
Good price and quick delivery and easy to contact by phone with a query which was quickly answered. Very happy with the item ordered. Have received a lot of post order emails though with special off... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
Buy Now
Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Ordered a package and a week later…
Ordered a package and a week later still wasn’t prepared so I had to call an email and then they said there wasn’t any stock of my product left
July 24, 2026
Reply from Coffee Friend
We sincerely apologise for the delay and for not informing you sooner that the product was out of stock. We understand that you should not have needed to contact us for an update, and we’re sorry for the inconvenience and disappointment caused.
Laura
All ordered accessories were as…
All ordered accessories were as described and arrived earlier than expected. Good work.
July 21, 2026
Really poor
Really poor. Wanted to return something completely unused (wrong item) and they said they’d charge me over 50% of the value of the item if I did so.
June 30, 2026
Reply from Coffee Friend
We sincerely apologise for the frustration and disappointment caused by this experience. Our team followed the standard returns procedure, but we understand that this resulted in a poor experience for you.
Laura
Good customer support
Good customer support .
Quick rplacement of a faulty plug.
Good price.
October 6, 2025
Fast delivery and love the kettle
Fast delivery and love the kettle, one issue the kettle I ordered had a wooden handle but the one that arrived didn't. So technically not the one I purchased even though I love it.
July 22, 2026
Reply from Coffee Friend
Thank you for your feedback. We’re delighted that you love the kettle and were happy with the fast delivery, but we sincerely apologise that it did not arrive with the wooden handle shown. Please contact our customer service team with your order details so we can look into this for you.
Emilia
Satisfied with the purchase price and…
Satisfied with the purchase price and delivery information. Thanks
July 22, 2026
Missing Parcel – Seller Keeps Asking for More Proof but Provides No Practical Solution
I initially contacted the seller by email and was told that the parcel had not yet left the warehouse. However, they later changed their response and stated that the parcel had been delivered, asking me to contact Royal Mail.
Since then, they have repeatedly told me that the delivery partner has refused the claim and have continued asking me to provide further proof that I did not receive the parcel. Despite providing the information requested and contacting Royal Mail, I have not been offered any practical solution or received a clear resolution to the issue.
July 10, 2026
Unprompted review
Reply from Coffee Friend
We sincerely apologise for the conflicting information and the lack of a clear resolution.
As the parcel was marked as delivered, our team had to follow the courier’s claims procedure, which required additional evidence. However, we understand how frustrating and drawn-out this process has been, and we’re sorry for the experience.
Emilia
Love my machine used it nearly every…
Love my machine used it nearly every day. Had a slight issue and customer service were excellent
July 22, 2026
I bought a Lelit Bianca V3 in the sale
I bought a Lelit Bianca V3 in the sale. Delivery was listed as 1 to 5 days and I paid €50 for it at checkout.
A week later, nothing had arrived. I had to chase them six separate times before I got a reply. When it came, I was told I owed another €91 for delivery. No explanation of why the charge appeared after I had already paid. No invoice. No instructions on how to actually pay it, even if I had wanted to. The message read like a scam.
So after a week: no machine, no refund offered, no straight answer. Just a surprise bill once they had my money.
If you are spending this kind of money on a machine, buy from a shop that shows you the full price up front and replies to your emails. I would avoid Coffee Friend.
Edit: Funny they replied to a bad review faster than a customer who spent over €2k.
July 1, 2026
Unprompted review
Reply from Coffee Friend
We sincerely apologise for the delayed communication and the confusion caused. The additional €91.46 was quoted by Schenker due to the shipment’s size and weight, but we understand that this should have been identified and explained clearly before payment.
As you declined the additional charge, your full refund was processed on 31 July. Please allow 5–8 working days for it to reach your account. We’re very sorry for the disappointing experience.
Emilia
They are truly your coffee friend!
I was looking to upgrade my coffee machine and came across Coffee Friend. Their team recommended the Lelit Mara X, which was initially a little beyond my budget. However, after several conversations, plenty of questions and answers, and some research of my own, I realised it was actually an excellent choice when considering the balance between quality and price.
I ordered the machine from Coffee Friend and received it exactly on my chosen delivery date. After using it for several months, I can confidently say their recommendation was spot on. The Mara X has become my daily companion, and I love every aspect of it.
A special thanks to Simon, who patiently answered all of my questions, both before and after the purchase, and helped me compare different machines to find the right fit. His knowledge, professionalism, and excellent customer service made the whole experience even better.
I couldn't be happier with my purchase and would highly recommend Coffee Friend to anyone looking for expert advice and great service.
March 10, 2026
Unprompted review
Very fast delivery of coffee machine…
Very fast delivery of coffee machine which was the next day. Machine well packaged.
July 21, 2026
Reply from Coffee Friend
According to the courier’s tracking information, your order was delivered on 31 July 2026. If you still cannot locate the parcel, please contact our customer service team so we can investigate this further.
Emilia
Placing order from UK yet received…
Placing order from UK yet received Nespresso with EU plug and a massive adaptor. No thanks. Should indicate this on the product page. Then to return, it is very antiquated with multiple emails then one must fill in a form and sign and send multiple pictures of how one has packed the item. Notwithstanding return costing £9.
July 20, 2026
Reply from Coffee Friend
Thank you for your feedback.
We’re sorry for the disappointment caused. The machine is supplied with an EU plug and a certified UK adaptor, but we understand this should be clearer on the product page.
We also appreciate your feedback about the return process. The form and photos help ensure items are returned safely, while return postage is payable for non-faulty products. We apologise for the inconvenience.
Emilia
The item was delivered before time and…
The item was delivered before time and was well wrapped .
The item was as described and at a great price given the rest of company’s on the web.
More than happy with the coffee machine , would certainly recommend it
July 20, 2026
Definitely recommend
Really good company. Lots of items and good competitive prices. I brought a Sage machine with good discount and following offers attached. Also good customer service all the way.
July 30, 2026
Unprompted review
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