Coffeelink Reviews 

6,708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of coffee, often highlighting its great taste and value. The delivery service is frequently commended for its efficiency and reliability, with orders arriving quickly and on time. Many people also appreciate the company's helpful staff and flexible ordering options. However, some customers reported issues like incorrect or unfulfilled orders, and damaged packaging. A few people also noted specific coffee batches had poor quality, describing them as burnt, moldy, or off-tasting. Concerns were also raised about the resolution process for these problems, including return policies or inadequate compensation.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the incredible taste, amazing... See more

Quality

Customers consistently report high satisfaction with the quality of the coffee, often highlighting its... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and reliable,... See more

Order

People report positive experiences with order, highlighting the ease and flexibility of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

I have a regular monthly order of 1 kg Yirgacheffe beans, saving some 24%, but I actually use over 1 kg every month, which makes life difficult. But every so often I get the chance to order an extra k... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Many are I’m aware that a coffee addiction is expensive and a huge learning curve, I say expensive because of the waste in getting the correct grind and flow. Starting I tried loads of companies and... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(6,708)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service. Good coffee. Good price.

April 25, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As usual superb service

As usual superb service. great choice of different types of coffee from around the world. they come with description of growth area and provenence. I use this company for the above reasons and can say quality is fabulous.

April 24, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Smashing company

Smashing company. Great choice of coffee and can have it ground to your needs. I've used customer service and they were very helpful and know their products.

March 31, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Customer service

Customer service, the coffee, and the packaging are all good. The issue I've had is having to call in to ask when my order would ship as it has fallen through the cracks and not fulfilled multiple times.

March 31, 2026
Coffeelink logo

Reply from Coffeelink

Hello, apologies for the inconvenience.
i will make a note for your next order to be delivered shortly.
Thank you

Rated 5 out of 5 stars

Very reasonable prices

Very reasonable prices, amazing choices and very good quality. Once you submitted your selection the system does the rest for you, they follow up your order until your you receive your coffee. They made the whole system as simple as possible.

March 29, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee, reasonable price and prompt delivery.

March 29, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Very easy to order coffee on the…

Very easy to order coffee on the excellent website. I have a subscription and always order Indian Mysore coffee, which I love. Very prompt delivery in good sturdy packaging, without plastic, which is great.

March 29, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

The best decaf coffee I've tasted.

The best decaf coffee I've tasted.
I bought the beans and am very impressed. I won't be buying anywhere else from now on. Give them a try, you won't be disappointed.

March 28, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Good coffee delivered on time

Coffee Link are always prompt with orders and deliveries which is great, because we really look forward to the delicious coffee 🙂

March 31, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent range at good price points.

A good range of coffee beans at excellent pricing. The taste for these coffees are also nicely varied. Plus they are sent out very quickly. Very much worth a look.

March 28, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Indonesia queen gayo/columbia geisha

I've bought coffee regularly from this company. The orders are always promptly delivered and the coffee I buy (Indonesia queen mayo and columbia geisha) are really nice and great value, especially in the bigger bags.

March 31, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

I enjoy my monthly 500g “roasters…

I enjoy my monthly 500g “roasters choice” which has enabled me to appreciate a wider range of coffees than I might have otherwise selected.

March 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

I am still waiting for my order

I am still waiting for my order even though I have contacted you four times to ask about progress but with no reply. I will ring you Tuesday after Easter weekend to ask about the order. Very unhappy

March 29, 2026
Coffeelink logo

Reply from Coffeelink

Hello, I sincerely apologize that inconvenience.
Please leave it with me and I will revert back to you.
Thank you

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