Cogeco Connexion Reviews 

Steven 2049 was very helpful and took care of everything for us!

I have been a customer for 14 yrs with Cogeco and over the years service has been great until recently. My internet goes down every other month and usually a customer service representative can reboot it while I’m on the phone with them. My TV is always breaking up as well. My internet went down again and after being on hold for 1:15mins I finally got to talk with technical support. This time they could not reboot my internet and said they would sent a technician out. They could not get an appointment until Sunday. I’m still having problems. They said the cable outside needs replaced but can’t give me a date for replacement.
Very frustrating.
Christina Devenney.

Cogeco always goes out at least once or twice a day I have to reset the modem. The service is very spotty and the customer service is very horrible. It’s impossible to get a hold of a person instead of the phone service ai saying go to their website. I’d love to go to your website if only the internet would work.

Give Dylan a raise, he was great

The technician was very pleasant and knowledgeable.

I am writing to express my dissatisfaction with the way my account cancellation and refund were handled by Cogeco.
I cancelled my account effective August 5. At that time, I was required to pay for the entire month and was told that I would be reimbursed for the portion of the month during which I would no longer be using the service.
After waiting two months without receiving a refund or any communication, I began to wonder whether I would ever receive the money owed to me. I finally decided to call customer service and, after waiting on hold for 1 hour and 45 minutes, I was informed that there was indeed a credit on my account and that a cheque would be issued within three weeks.
When I asked why the refund had not been processed automatically, I was told that it had to be handled manually and that a representative needed to verify the billing address before the cheque could be issued. I was also informed that a third-party company would be sending the cheque.
Frankly, I find this process unacceptable. I have cancelled services with many other companies and have never had to spend nearly two hours on the phone just to receive money that was already owed to me. Refunds should be processed automatically when an account is closed, not only after a customer takes the initiative to follow up.
This experience leaves the impression that customers who do not have the time or patience to endure lengthy wait times may never receive their refunds. Whether intentional or not, that is how this process appears to consumers.
Based on this experience, I would not recommend Cogeco's services to others. The level of customer service I received was disappointing, and the refund process was unnecessarily difficult and frustrating.

This company came to my aid when I had been treated with contempt by another company. I was trying to cancel one of our cell phone lines. We had one for me and one for my husband who is no longer able to use a cell phone. Cogeco was very understanding and immediately resolved the issue by porting in the cell phone number to their company and then cancelling it as I had been trying to get the other company to do , unsuccessfully

Exellent internet speed very reliable! Horrible customer relations on the phones! Exellent staff at store level very knowleadgeble people.

Technician José was quick, courteous, and knowledgable. Excellent employee.

Jodi is great, but some other customer service is poor, they charge me a lot in purpose.

I like talking to a real person - not a chatbot. And I like that Cogeco employees people in Canada. I had to complain to get a technician to come to our home. But eventually we got one. So all is good.

Cogeco has been an absolute pain and fraudulent company to deal with. I wish I didnt listen to the door agent and moved my service to Cogeco. I had a PAD active on my account for the $5 monthly discount then I needed to change my PAD details because of account closure but Cogeco system would not allow me. I called 3 times all the agents couldn't find a solution and promised to call back none did. I went further to manually make the payment for my service before due date while still asking for help to fix their system glitch I was charged $25 for the failed PAD that could have been avoided due to their own system issue. Their service is not even fantastic please stay away from COGECO

Daniel in the Loayalty Department was so helpful and great customer service.

Absolute garbage. I'm using data to write this, as my internet and cable are basically nonexistent. $200+ a month for crap tv and internet... save your money!!!

Time and time again getting price increases. Note - after being promissed no increases. Was told all increases were standard and I had no choice but accept them. Was told to sign up for two year plan and the would discount. Signed up and had increase in less tha two months. IF YOU CAN AVOID, DONT USE COGECO

Jodi 322 helped me out today .Great service and very friendly. Our bill was getting higher again and she managed to find us some deals to bring it back down. Being on a fixed income makes it hard to have to keep putting more money in for a bill. I appreciate them so very much.

Got a better price for my tv/internet package tha I expected. Very easy to deal with the loyalty deparment agents.

Steven was absolutely wonderful.
He really took my request seriously and responded in a timely manner.

When you call in for tech support you need to wait and go through a million menus, when you reach the end instead of a person, it tells you to reset your modem, and it returns you to the start of the menus. There is NO opportunity given to speak with a human. I had to lie about my issue to get transferred to an actual person. A reset did nothing. They had to access my modem on their end. This is the cogeco version of "customer service".