Cohorted Reviews 1,108

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I used to love the delivery of my Cohorted box, beautifully presented in a smart, sturdy box which exuded quality. The products now arrive thrown in a flimsier cheap cardboard flat pack box with eithe... See more

Rated 5 out of 5 stars

Absolutely awful, the last 6 months terrible awful packaging cheap products each month I give you another chance I have not even received this months and it the 10 th of April. I use to look forward... See more

Rated 5 out of 5 stars

Lovely website to visit & peruse, if you are interested in beauty boxes. I initially purchased the "mystery box" & found it so good I then ordered 2 others, letterbox & another themed one. The item... See more

Rated 3 out of 5 stars

Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again

Company details

  1. Cosmetics Store

Written by the company

Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I absolutely love my beauty box

I absolutely love my avant skincare beauty box. Such a quality brand, every item is full sized and I have used them all. I can’t believe I could get those products for such a good price. Waiting for my first monthly subscription beauty box and I am very excited. I really like how I can read about each of the products in the box now it was been unveiled so I know what I am waiting for. Packaging is very classy and would make a great gift. Although there has been a delay with the courier to deliver my August box, Cohorted have kept me informed.

August 8, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

Great boxes, poor operations

I love the boxes but as someone who regularly moves I’m sick of the errors on addresses. This time round to avoid the issue, I DELETED my old address and checked twice it’s my new one. Confirmation came with NEW address before it was dispatched. Then I get emailed to tell me the box has been delivered TO MY OLD ADDRESS!! I’ve been chasing this since Saturday (4+ emails and an Instagram) today is Thursday and I’ve had no response. So disappointing

May 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

My products arrived very nicely wrapped…

My products arrived very nicely wrapped in a cute package and the product itself, didn’t disappoint. I’m enjoying the new perfumes from Maison Crivelli .it’s my first purchase from this site, the price was the best on the market,very pleased overall.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Value for money

I bought the Maison Crivelli Fragrance Limited Edition Box worth £80 for £29.99. So impressed with the price, posting and packaging. Will definitely order other boxes as they are value for money. I highly recommend Cohorted.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing value for money

The shipping was very quick,item was excellent packed.It was delivered to a safe place as I wasn't home.The limited edition box was absolutely worth for the money I can say bargain.The brand which I received is very expensive and thanks to Cohorted I can touch to it.Thank you Cohorted

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Love it

I recently had the pleasure of experiencing The Maison Crivelli Fragrance Limited Edition Box, and I must say, it exceeded all my expectations! Each fragrance within the box was a journey in itself, captivating my senses and transporting me to different realms with their unique scents. From the exquisite packaging to the luxurious blend of notes, every detail was carefully curated to create an unparalleled olfactory experience. This box is a true testament to the artistry and craftsmanship of Maison Crivelli. I am absolutely thrilled with my purchase and can't wait to explore more of their extraordinary fragrances. Thank you, Maison Crivelli, for this enchanting sensory adventure!

March 19, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

New subscriber

I signed up to the monthly subscription box in February to receive March as my 1st box. After being very excited I was a little disappointed that the serum I was expecting was replaced with another skin oil which is why I haven’t given 5 stars. But I do understand that products can be subject to change and hopefully it doesn’t happen too often. The box was beautifully presented and the products are very nice. Customer services were very helpful when I contacted them with a question about my account and got back to me straight away.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I love cohorted and I have been…

I love cohorted and I have been subscribed to the beauty box for over a year! I love the personalised touch with the card saying who packed the box. I'm amazed the products are always full sized and worth so much money!
Good mix of beauty and makeup.
Definitely will order again as it’s a nice way to treat yourself.

February 2, 2024
Unprompted review
Rated 2 out of 5 stars

I have had some great products in the…

I have had some great products in the past from Cohorted. Sadly, for me the February box was a real disappointment. I may sound ungrateful, however 2 mascaras is not what I needed. The other products did not fill me with joy this month either.

February 19, 2024
Unprompted review
Cohorted logo

Reply from Cohorted

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from you, even when the experience falls short of expectations. We're truly sorry to hear that the February box didn't meet your satisfaction, and we understand your disappointment with receiving two mascaras.

Your feedback is invaluable to us, and we want to ensure that your experience with Cohorted is nothing short of exceptional. We apologise for any inconvenience caused by the duplicate mascara, as this should not of happened. Please reach out to our dedicated customer service team at customerservice@cohorted.co.uk so we can promptly rectify this issue for you. Your satisfaction is our top priority, and we're committed to making things right.

Advertisement
Rated 5 out of 5 stars

85 retail price in this box im…

85 retail price in this box im impressed! Amazing brand to collab with and free mini benefit mascara is a plus!
Shipping timing cannot be helped this month due to ongoing worldwide shipping issues everywhere!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I am over the moon with my Larry King…

I am over the moon with my Larry King November box, all the products in a perfect and it has improve my hair so much.
I never have a problem with delivery and my boxes always come in great condition, they always answer any questions or quires that I have.
I highly recommend this company and will continue too for the future.

November 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look