Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
Company replied
Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
Company replied
Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
Company replied
Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ColisExpat
Hello Regina,
Thank you very much for your feedback.
We’re glad to hear that everything went smoothly and that the step-by-step email notifications were helpful. We look forward to assisting you again for your next shipments.
See you soon,
ColisExpat Team
Reply from ColisExpat
Hello,
Thank you very much for your positive feedback. We’re delighted to hear that you’re satisfied with our package forwarding service and truly appreciate your trust.
See you soon,
ColisExpat Team
Everything went smoothly
Everything went smoothly, good communication, fast processing. I also like the choice of different shipping methods (fast delivery is more expensive, of course, while lower costs mean longer delivery times). Everything went perfectly. I can highly recommend ColisExpat.
December 17, 2025
Reply from ColisExpat
Hello,
Thank you very much for taking the time to share your experience with ColisExpat. We are delighted to hear that everything went smoothly and that you appreciated our communication, fast processing, and the flexibility offered by our different shipping options.
Offering a balance between speed and cost is indeed important to us, and we’re glad this met your expectations. Thank you as well for your recommendation, it truly means a lot to our team.
Kind regards,
The ColisExpat Team
all good :)))))))
December 17, 2025
Reply from ColisExpat
Hello Alexandre,
Thank you for your message, we’re happy to hear that everything went well.
We appreciate your feedback and hope to assist you again very soon.
See you soon,
The ColisExpat Team
Reply from ColisExpat
Hello Anita,
Thank you for your feedback. We’re glad to hear that you found our service uncomplicated and efficient.
Your satisfaction is very important to us, and we look forward to assisting you again in the future.
Kind regards,
The ColisExpat Team
Lost my parcel and refuse to take…
Lost my parcel and refuse to take responsibility even though there’s a proof of delivery photo at the UK platform reception. 3 months of runaround and “we’ll get back to you”; 6 attempts to follow up - all to no avail. Now it is too late to report loss under credit card insurance, I have finally been told (after waiting another 3 weeks) that I should ‘take it up with the carrier. Except the carrier clearly delivered it - and Colis Expat know that. Not good enough. Really disappointed at the lack of customer service and responsibility taken. Yes the parcel was valuable. No I have no recourse.
December 17, 2025
Reply from ColisExpat
Hello Kristin,
We are truly sorry for this situation and fully understand your frustration, especially given the value of the parcel and the time spent following up.
In this case, despite the delivery photo provided by the carrier, our UK warehouse did not record any physical intake of this parcel in our system. Without an official reception scan or intake confirmation on our platform, we are unfortunately unable to open a loss claim or take responsibility on our side. This is why the carrier or the merchant remains the only party able to formally contest the delivery.
We acknowledge that the delays and repeated follow-ups you experienced are not acceptable and we sincerely regret the impact this has had on you. Your case was escalated internally multiple times, but the absence of a recorded reception ultimately blocked any further action.
We remain very sorry for this outcome and for the disappointment caused.
Regards,
ColisExpat Team
Helping me when I did not fully…
Helping me when I did not fully understand instructions
December 17, 2025
Reply from ColisExpat
Hello Saunders,
Thank you for your feedback. We’re glad our team was able to assist you and provide clear guidance when the instructions were not fully clear at first.
Supporting our customers at every step is important to us, and we’re happy to know this helped make your experience smoother.
Kind regards,
The ColisExpat Team
Quick service and very simple
Quick service and very simple; appreciated the choice of carrier. Highly recommended.
December 17, 2025
Reply from ColisExpat
Hello Eric,
Thank you very much for your positive feedback. We’re pleased to hear that you found our service quick and easy to use, and that you appreciated the choice of carriers available.
Providing flexible and reliable shipping options is important to us, and your recommendation truly means a lot to our team.
Kind regards,
The ColisExpat Team
First time User... Mixed feelings
First time I used ColisExpat and leaving some mixed feelings.
Unfortunately it took about 2 weeks until I was able to forward my parcel as my parcel was delivered to ColisExpat, but wasn't visible in my account.
I contacted the support to get information about my parcel.
I still don't know what the issue was exactly and If I would have received my parcel without contacting the support.
Price for delivery was fair.
December 10, 2025
Reply from ColisExpat
Hello Bastian,
Thank you for taking the time to share your feedback and for trying ColisExpat for the first time.
We’re sorry for the delay you experienced before your parcel appeared in your account. In some cases, when a parcel arrives with incomplete or unclear information on the label, additional manual checks are required before it can be correctly matched to the right customer account. This can unfortunately extend the registration time.
You were absolutely right to contact our support team, and once the necessary verification was completed, your parcel was added to your account. We understand that the lack of visibility during this period can be frustrating, and we apologize for not having explained the situation more clearly at the time.
We’re glad to hear that you found the delivery price fair, and your feedback helps us improve both our internal processes and our communication.
If you decide to use our service again and have any questions, please don’t hesitate to contact our customer support via the contact form, we’ll be happy to assist you.
Kind regards,
The ColisExpat Team
Deliveries from the warehouse in Italy…
Deliveries from the warehouse in Italy to the warehouse in France are taking far too long. The promised delivery dates are not being met, which is very frustrating.
December 17, 2025
Reply from ColisExpat
Hello Keramh,
Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced between our warehouse in Italy and our hub in France, and we fully understand how frustrating it can be when promised delivery timelines are not met.
These transfers depend on carrier schedules and operational constraints that can occasionally cause delays, particularly during periods of high volume. That said, your comment is important to us and helps highlight where expectations and actual transit times may diverge.
Please be assured that we continuously work with our partners to improve transit reliability and keep delivery estimates as accurate as possible.
Thank you for your patience and we hope to provide you with a smoother experience next time,
The ColisExpat Team
Excelent super faster highly recomended…
Excelent super faster highly recomended sistem for send the articles from USA
December 17, 2025
Reply from ColisExpat
Hello Alex,
Thank you very much for your feedback. We’re glad to hear that you found our service excellent, very fast, and highly recommended for shipping items from the USA.
Thank you for your trust and see you soon,
The ColisExpat Team
Time to update received shipment took…
Time to update received shipment took too long (at Italy, first that couldn’t locate it) , rest all ok
December 17, 2025
Reply from ColisExpat
Hello Manoj,
Thank you for your feedback. We’re glad to hear that overall your experience was satisfactory.
We apologize for the delay in updating the shipment status when the parcel arrived in Italy. In some cases, the initial localization at the hub can take longer due to carrier scans or peak activity, which may temporarily delay status updates.
We appreciate your patience and your understanding, and your comment helps us continue improving our tracking communication.
Thank you for your trust and have a great day,
The ColisExpat Team
Reply from ColisExpat
Bonjour Anita,
Merci beaucoup pour votre retour. Nous sommes ravis de savoir que notre service vous a pleinement satisfaite.
Merci pour votre confiance et à très bientôt,
L’équipe ColisExpat
very good and reliable service
very good and reliable service. Only had some issues to enter the local shipping address in the online shop. But had luck that it arrived correct at the hub.
December 17, 2025
Reply from ColisExpat
Hello Jan,
Thank you for sharing your experience with ColisExpat. We’re glad to hear that you found our service very good and reliable, and that your parcel arrived correctly at our hub.
We also appreciate your feedback regarding the difficulty entering the local shipping address on the online shop. This can indeed vary depending on the merchant’s checkout system, and we understand how confusing it can be. Your comment is valuable and helps us improve our guidance for future shipments.
Thank you for your trust and we wish you all the best,
The ColisExpat Team
Colis is never cheap, and they are not trying any more
Colis is never cheap, and never reliable. But usually the package actually arrives. This time, it did not arrive at all. After 6 months of relentless back-and-forth, they finally suggested that my USD $169 package was worth EUR 18 and that I should treat this as "good news," They asked if I wanted a Colis credit for my next shipment! I sent invoices, I was patient, they admitted that FedEx lost the package, etc. This is far beyond bad, this is actual theft.
December 4, 2025
Unprompted review
Reply from ColisExpat
Hello Keith,
We are truly sorry that your experience has been so disappointing. Your case has been handled as a priority by our customer service team, and compensation was approved in accordance with the applicable conditions when no insurance is selected, following the official confirmation from FedEx that the parcel was lost.
We fully understand your frustration regarding the value of the goods lost and the lengthy process before the dispute could be concluded. Please be assured that your file was monitored closely throughout the investigation with the carrier and that we applied the maximum compensation possible within this framework.
Your bank transfer is now being processed by our accounting department.
If you have any further questions, we remain at your disposal.
Kind regards,
The ColisExpat Team
Colisexpat service is excellent
Colisexpat service is excellent, reliable and quick. It has warehouses in all major cities and excellent customer service.
November 10, 2025
Reply from ColisExpat
Hello Jelena,
Thank you so much for your feedback! We’re delighted to hear that you find ColisExpat reliable, fast, and supported by great customer service.
We look forward to assisting you again whenever you need us.
The ColisExpat team
Follow up I did not receive help
Follow up I did not receive help. This company annoys me so much I’ve moved home so I no longer live in the city I used to send parcels it does not allow you to delete past shipping addresses manually you have to contact someone a days and days of going back and forth I get a response and they basically want me to send parcels to my home address which I no longer occupy? Because apparently they can’t remove home addresses if youve sent an item there before
November 19, 2025
Unprompted review
Reply from ColisExpat
Hello Shania,
Thank you for your message. Our customer service has successfully removed the unused addresses from your account. However, it seems you have multiple accounts, which makes the process more complex. Please note that once an address has been used for a shipment, it cannot be fully deleted from the system.
We apologize for the inconvenience and appreciate your understanding.
The ColisExpat Team
Good Service
The shippment worked flawlessly and for a resonable price! Of course some time ist lost due to the extra transfer. The Webpage is a bit "clumsy" though.
All in all I am satisfied with the service.
Thank you, ColisExpat!
October 22, 2025
Reply from ColisExpat
Hello Thomas,
Thank you for your detailed feedback! We’re happy to hear everything went smoothly and that you found the price fair. We’ve noted your comment about the website and will work to make it even easier to use.
See you soon,
ColisExpat Team
This si a COMPLETE SCAM!
This si a COMPLETE SCAM!
I had 2 packages one from Spain and one from UK from March. Both tracking said they sent the products and till the date, 8 months later I am still waiting for them. They blocked me from everywhere and they don’t answer my emails. I have already started a lawsuit against them, but it will take time. If anyone wants to join the lawsuit contact me on IG @byjessicabrion. And Colis Expat Karma will find you and Karma is b***c.
April 13, 2025
Unprompted review
Reply from ColisExpat
Hello Jessica,
We’re truly sorry for the inconvenience and frustration you’ve experienced. Please rest assured that your case is being handled as a priority by our team.
A dispute has already been opened with our logistics partner, and we are closely following up to obtain a final response as soon as possible. As investigations can sometimes take time, we’ll keep you informed of any updates immediately once received.
Thank you for your patience and understanding.
Best regards,
The ColisExpat Team
An excellent service
I have been really pleased with the service.As soon as the item arrives at the ColisExpat address in the UK, they alert me immediately.I can then easily fill in customs details and delivery payment.I find the service invaluable as I can still buy from the UK.
October 21, 2025
Reply from ColisExpat
Hello Christine,
Thank you very much for your kind words! We’re delighted that you find our notifications and customs process convenient and that our service helps you keep ordering from the UK.
See you soon,
ColisExpat Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.