Banner for Collett's Mountain Holidays

Collett's Mountain Holidays Reviews 

332
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable local guides who make walking routes engaging and tailored to individual abilities. The trips are described as extremely well organized, featuring fantastic scenery, wonderful food, and charming regional locations. Travelers consistently note that the hosts and support staff are exceptionally welcoming and attentive throughout the journey. Some reviewers were not happy with certain hotel accommodations, mentioning specific issues like firm beds or basic room amenities. Despite these occasional drawbacks, people still deeply enjoyed their scenic walking adventures, beautiful landscapes, and successful holiday arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting the well-organised booking system and comprehensive... See more

Location

Users describe positive interactions with location, highlighting the stunning scenery and wonderful settings... See more

Holidays

People report positive experiences with holidays, highlighting well-organised booking systems and very useful... See more

Quality

Customers had positive experiences with quality, highlighting that accommodation and food were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip... See more

Company replied

Rated 5 out of 5 stars

Really great booking experience, we booked fairly late so lots of the hours were booked up. They tweaked the itinerary to find us a place, all lovely places to stay in different ways. The only feedbac... See more

Company replied

Rated 5 out of 5 stars

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and wo... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(332)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

The hotel was fabulous and the transfers worked perfectly. What's not to like. The booking process was also very easy and the portal was good.

March 7, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you very much for taking the time to leave a review, and fantastic to hear you had a great time.

Rated 5 out of 5 stars

Dolomites is THE place to be

The Dolomites are purely magical, but the way this trip was put together made it truly legendary. Between the jagged limestone peaks and the lush alpine meadows, the views were constant 'pinch-me' moments.

The Heart of the Trip: Hotel Posta Zirm
I have to give a special shout-out to our stay at Hotel Posta Zirm. It wasn't just a hotel; it felt like coming home. The owner is an absolute force of nature—by the second day, she feels like everyone’s best friend and makes the entire atmosphere so welcoming.

The Food: Every meal was a culinary highlight—truly delicious and authentic.

The Spa: After a long day of hiking, the first-class spa was exactly what we needed to recharge.

If you're heading to the Dolomites, this is the only way to do it!

September 15, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thanks so much for taking the time to leave such a detailed review Amir. We're delighted you enjoyed the Dolomites so much, and your stay in the Posta Zirm too of course!

Rated 5 out of 5 stars

Fantastic Ski Safari in the Dolomites

My first trip with this company. Excellent service, great locations and clear and concise information.
Ski safari in the Dolomites, just a great experience!

March 10, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Neil. So glad to hear that you had such a good ski safari with us, and thank you so much for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

I am not sure where to start

I am not sure where to start. Our Guide was very knowledgeable , personable and engaging. The food was very very good, espeacially the first and last night. The skiing was good. I had an all around wonderful time.

March 10, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Joe, but most importantly it's fantastic to hear you had such a wonderful time skiing in the Dolomites with us!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Avge 40km skiing a day. Spectacular scenery, good company, excellent guide.

March 10, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Andy. So glad to hear you had a great time skiing in the Dolomites with us. Thank you for taking the time to leave us a review :)

Rated 4 out of 5 stars

A great hotel but snow shoeing was over promised

Hotel was very comfortable with helpful and friendly staff, a fantastic wellness centre and delicious dinners but the offer of guided snow shoeing was overpromised. Large groups of 20+ with just one guide on some days. Guide didn't wait for everyone and set off at some pace.

February 9, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Rosie. I have passed your feedback regarding the guide onto the team who are going to raise this directly with the hotel. We're glad that all other elements of your holiday seemed to be enjoyable. Thanks so much for taking the time to leave a review.

Rated 3 out of 5 stars

Another Brexit calamity

Since Brexit, the skiing side of Collett’s has diminished. They are no longer allowed to provide ski guides and for this holiday, our third, we did not even have a ski rep in resort or meet and greet at the airport. We missed the convivial pre-dinner drinks sessions provided in the past. On the plus side, transport is provided to and from the resorts (Arabba and Corvara) as well as a comprehensive self-guided ski programme for the week, but unless you are uber-confident with piste maps, this is no substitute for a proper personal guide or ‘group’ holiday. (For solos, couples or small groups of differing ski abilities, we would now recommend Ski Tracks, (Ski Club of GB), Club Med and/or Nielsen , although not sure latter caters for over 60s). The end of the holiday was particularly stressful. We were not told in explicit terms where to meet the coach for our departure and were left relying on other customers telling us pick up was at their hotel. I broke my wrist on the penultimate day and was in plaster and could not carry my own case/kit. The coach driver was very helpful when coach arrived, but it was a hundred yards or so down an icy road and we found the other Brits rude and pushing us out of the way to get on the coach first. (Not the type of person we’ve encountered with Collett’s in the past). We felt it was all a bit DIY and although we loved our apartment (Residenza Angelika) and the fabulous wellness centre there (included at no extra cost), we won’t be booking next year’s ski holiday through Collett’s. A shame, but the previous excellent customer interface has totally disappeared. Corvara remains a lovely, friendly, unpretentious resort in the heart of the spectacular Dolomites. It was busy this year due to the Olympics in nearby Cortina and ‘Carnivale’ starting on the Thursday and the Sella Ronda can be manic, but we found an abundance of quieter runs and no real queueing for lifts. An intermediates’ resort. Very few black runs.

February 16, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for sharing feedback, and for travelling with us again. We’re genuinely sorry this holiday was different from your previous experiences with us.

We’re particularly sorry to hear about your wrist injury. Being hurt towards the end of a trip is far from ideal, and we regret you felt a little unsupported on departure day.

You’re right that Brexit has changed how our ski holidays now operate, particularly around our in-resort and ski hosting, which was so popular with many long-standing guests. We do have to work within the guidelines now and, whilst we have put together a great ski holiday which attract highly positive reviews, we understand the new formula is better suited to skiers, who (1) travel with friends or family and/or (2) are confident skiers, who are happy to venture out and explore independently.

Regarding the transfer, we do provide departure information in advance (displayed on the transfer voucher). However, we acknowledge the coach cannot stop right outside one or two of our properties in Corvara. We will work on finetuning this. It was good to read that the coach driver was helpful, and less good to read that some guests lacked consideration when boarding the coach.
Thank you again for your feedback. Your comments help us reflect and improve, and we wish you a full and speedy recovery.

Rated 5 out of 5 stars

A Fabulous weeķs Skiing in Corvara

A fabulous weeķs Skiing in Corvara, Colletts ski plan worked well packed with useful information, accommodation, and meals were first class, highly recommended

February 9, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Great to hear that you had a fabulous time skiing with us in the Dolomites, Anthony, and thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

We couldn’t fault Colletts

We couldn’t fault Colletts. Excellent all round. The evening meals at Hotel Christian were exquisite and plentiful.

January 24, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Sonya. Fantastic to hear that you had a great time skiing with us, too!

Rated 5 out of 5 stars

Everything was so well organized

Everything was so well organized! The accommodation and food were amazing. Pietro was an increíble guide. Thank you

February 2, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Great to hear that you had a great time with us skiing in the Dolomites, and thank you so much for taking the time to leave us a lovely review :)

Rated 4 out of 5 stars

Excellent trip but with a few problems

Collett's organized an excellent adventure and provided outstanding support and assistance with pre-trip planning. I have some "issues" with certain aspects of the hotel and hotel transfers, however, which is why I didn't give a 5 star rating. Hotel transfer at the end of the trip was at 615a, a totally unacceptable time which negatively impacted the final day of the trip as well as the rest of our vacation as planned after the organized activities. Also, while the hotel was lovely, with excellent facilities, wonderful food, and a great staff, there were a few problems. Beds too firm. Rooms overheated with no individual room temperature controls. And the promised guided snowshoe hikes (the primary reason we signed up) were all too strenuous, with no easier options available until the next week (after our trip had ended).

January 26, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Stephen - Thank you for taking the time to leave a review, and we're delighted your adventure with us was excellent. With regards to the transfer time, we have this stated on the website so that everyone is aware of the timings for the holiday, however, we will raise your concerns with regards to the difficulty of the guided snowshoe hikes with the hotel to ensure they cater for everyone in the party. Thanks again.

Rated 5 out of 5 stars

Accommodation in Corvara

The BnB we stayed at was very good: clean rooms, friendly staff, nice breakfast. The hotel where we had our evening meals was excellent: great food and wines with a nice, welcoming atmosphere.

January 26, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

It's great to here you had a great experience with us whilst skiing in the Dolomites :). Thank you so much for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

All the arrangements worked very…

All the arrangements worked very smoothly and we had a marvellous holiday.
We enjoyed staying at La Tambra, The hotel was extremely clean and all the staff were very friendly and helpful. We are going back at the end of February for another week as we enjoyed it so much.

January 19, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Susan. Thank you so much for leaving us a review. We're delighted that you had such a great time skiing in the Dolomites with us.....and thank you so much for choosing us again for your February trip, too. We hope you have another amazing trip :)

Rated 5 out of 5 stars

Colletts made the whole trip and…

Colletts made the whole trip and experience so easy and enjoyable. Will definitely use them for all my ski trips.

January 17, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for your kind review. We're all delighted that you had such an enjoyable time skiing with us in the Dolomites!

Rated 5 out of 5 stars

Colletts excel at curating a skiing…

Colletts excel at curating a skiing holiday. This is our 6th Collett’s holiday in the Dolomites and they choose the best hosts; both our bed and breakfast accommodation and dinner venue were incredibly welcoming. It’s also really fairly priced. Would heartily recommend

January 5, 2026
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for taking the time to write us a review. We're delighted to hear you had such a great time skiing with us again :)

Rated 5 out of 5 stars

Another wonderful week in Corvara.

Clean friendly hotel. Good breakfast. Excellent food in hotel. No need for ski plan as we are frequent visitors. Pistes busier than usual but still very few queues and always found a great lunch. Ski hire and locker worked well so minimal ski-boot walking.We will return.

December 22, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for your kind review. We're delighted you had such a great time skiing in the Dolomites with us :)

Rated 1 out of 5 stars

The collets experience is gone now,

The collets experience is gone now,

December 22, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hi Carmel. We’re genuinely sorry to read this, particularly from someone who has travelled with us for so many years. It’s upsetting to hear that the Collett’s experience no longer felt the same, especially as we weren’t made aware of any concerns during the holiday itself. We care deeply about the experience our guests have and would very much welcome the chance to speak with you directly, understand what changed for you, and see how we can put this right. We will get in touch with you personally.

Rated 5 out of 5 stars

Great first ever mountain walking…

Great first ever mountain walking holiday . Great accomodation . Great food at tte accommodation & a brilliant guide . Would definitely recommend this holiday ( but you do need to be fit & well as it is a challenge )

October 27, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Great to hear that your first mountain holiday was a success, and thanks for choosing Collett's. Thanks also for leaving such a nice review.

Rated 5 out of 5 stars

Everything was spot on tbh

Everything was spot on tbh. Accommodation, food, guiding and location

October 27, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Glad you had a great time, Russel... and thank you for leaving us such a positive review.

Rated 5 out of 5 stars

A wonderful walking holiday.

The standard of the accommodation was excellent. The friendly and efficient Guides made everything run smoothly. The selection of Walks was good and varied. The AgriTourismo was charming and the food was excellent.

October 27, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thanks for taking the time to leave us a reveiw, Barrie. Great to hear that you had such a great time in Tuscany with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look