I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more
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Review summary
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Excellent service,prompt and as promised. The Jean D'Aigle cologne is wonderful. What a lovely treat in this warm weather. The packaging is beautiful too! Full marks ro all concerned.
Company replied
Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more
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Lovely website to browse. Easy to navigate. This was a repeat purchase of a liquid hand soap.Very fast delivery and excellently packed. Always a pleasure to shop here.
Company details
About Cologneandcotton.com
Written by the company
At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.
Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.
Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.
Cologne and Cotton Details
Written by the company
Contact info
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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Customer care spot on
The website had a small glitch and I could not send a gift to the correct address. I emailed and found everyone there to be so helpful. Great result and beautiful products
January 14, 2026
Reply from Cologneandcotton.com
Thank you for your review. We are delighted that you are pleased with our service.
Kind regards, Cologne and Cotton
The product itself is excellent but …
The product itself is excellent. But you are so hard to do business with.
1. you don’t allow our non UK addressed but UK bank card to be used on your website. So we have to fumble via family members to order from you .
2. the colours on your website are not at all true to life. Staff in your Marylebone shop tell us ‚ that’s normal, everyone knows internet photos aren‘t true to life
3. there is no way to set an alert to say ‚tell me when this product is back in stock‘
4. and the dogtooth blue range CONSTANTLY has some vital part out of stock.
If you just fixed one ofvthe above it would help…
January 12, 2026
Reply from Cologneandcotton.com
Thank you for your review. We are very sorry to hear that you have found ordering with us difficult. Please contact our Mail Order team, who will be able to assist you with any future orders.
Regarding your enquiries, we do allow non UK addresses; however, the address where the bank card is registered must match the billing address for security purposes. Different display technologies all produce colour differently, and we do our best to ensure that the images on our website are as accurate as possible.
We do not yet offer email alerts, but this is something we are working on. In the meantime, if you contact our friendly Mail Order team, they will let you know when the out of stock item becomes available again.
Kind regards,
Cologne and Cotton
Easy to order and order delivered…
Easy to order and order delivered promptly. Excellent customer service.
Items are high quality - replacing a worn out set with the same design as very happy with items.
January 5, 2026
Reply from Cologneandcotton.com
Thank you for your review. We are delighted that you are pleased with our products and service.
Kind regards, Cologne and Cotton
Very good products beautifully packed.
January 2, 2026
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
Brilliant that you stock some rare…
Brilliant that you stock some rare brands - Thanks!
January 7, 2026
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Beautiful bed and table linen
Beautiful bed and table linen and really lovely customer ervice. Thank you Linda.
January 5, 2026
Reply from Cologneandcotton.com
Many thanks for your wonderful review. We’re delighted to hear that you’re happy with your purchases. I’ll be sure to pass on your comments to Linda in our customer service team.
Kind regards,
Cologne and Cotton
Always delivered quickly and carefully…
Always delivered quickly and carefully wrapped.
December 31, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Great service and great goods
Prompt delivery after ordering and very good quality products.
December 30, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
As described and lovely item,fast…
As described and lovely item,fast delivery and good packaging.
December 29, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Beautiful material delighted with…
Beautiful material delighted with quality, nicely presented. Have always loved cologne and cotton for many years.
December 15, 2025
Reply from Cologneandcotton.com
Thank you for your review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton
A recent client
Although a recent client I was gladdened to encounter a swift constructive response to my order gained from a website that is easy to traverse whilst proving a clear picture of the product I required. In this day and age of online shopping it is a Company and its products to be commended.
December 22, 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Honestly described and good quality product
Saw the body butter reviewed in the mail on Sunday magazine.
Ordered it and the response from cologne and cotton was polite and positive. Product delivered well by the carrier within two days of ordering. It was for a present so can’t say how the product was. But it smelled good and was well presented so made a good impression on me . Excellent !
December 22, 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Excellent service
Excellent service. Fast delivery and beautifully presented. Retail as it should be!!
December 18, 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Good range of products and straightforward ordering process.
I use Cologne and Cotton as they stock my favourite Fragonard products. Ordering has always been a straightforward process and my orders have arrived quickly. I can recommend this company and they will always be my "go to" for Fragonard in the UK.
December 15, 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your Fragonard purchases from us.
Kind regards,
Cologne and Cotton
This company are the best for service…
This company are the best for service and their products ,Just wish I could afford to buy Everything
The only people in the UK to stock my husband favourite Herbas Mallorca
Delivery is always 100%
Many Thanks
December 16, 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review.
We are delighted to hear that you were pleased with our service.
The Hierbas de Mallorca is superb, and we’re thrilled your husband is a fan.
Kind regards,
Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
I have purchased items many times &…
I have purchased items many times & have always found the goods excellent &also the service
December 10, 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Excellent delivery service and the…
Excellent delivery service and the materials used wash well, last well ;;sheets,towels and bath mats
December 11, 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We are delighted you are pleased with our service.
Kind regards, Cologne and Cotton
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