I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more
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Review summary
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Excellent service,prompt and as promised. The Jean D'Aigle cologne is wonderful. What a lovely treat in this warm weather. The packaging is beautiful too! Full marks ro all concerned.
Company replied
Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more
Company replied
Lovely website to browse. Easy to navigate. This was a repeat purchase of a liquid hand soap.Very fast delivery and excellently packed. Always a pleasure to shop here.
Company details
About Cologneandcotton.com
Written by the company
At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.
Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.
Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.
Cologne and Cotton Details
Written by the company
Contact info
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
An excellent and quick service for…
An excellent and quick service for quality products.
Lovely website that is easy to use.
Absolutely a great company.
September 4, 2025
Reply from Cologneandcotton.com
Thank you for the wonderful review! We're thrilled that your order arrived quickly and that you're happy with our products. We appreciate you taking the time to share your experience!
Kind regards, Cologne and Cotton
Although the products Great service over the phone.were out of…
Although the products were out of stock, Karen made sure to call me when they came in and was very friendly and helpful.
September 1, 2025
Reply from Cologneandcotton.com
Many thanks for your review. We're pleased we were able to help, and I'll be sure to pass on your comments to Karen in our customer service team.
Kind regards, Cologne and Cotton
Great products and good service.
August 29, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Brilliant easy to use website and fast…
Brilliant easy to use website and fast delivery
August 29, 2025
Reply from Cologneandcotton.com
Thank you for reviewing your experience with us.
Kind regards, Cologne and Cotton
Beautiful website and beautiful…
Beautiful website and beautiful products. Lovely quality.prompt delivery and products you don’t see in other stores.
August 29, 2025
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
It isn’t about the quality of the goods…
It isn’t about the quality of the goods it’s for the bad experience I had with the carrier.They didn’t come near my address and the computer generated messages kept continuing being adamant that the driver hadn’t been able to deliver the parcel because there wasn’t anyone at the address,which wasn’t true,it went on for 2 days.But on Monday the parcel was delivered at the time stated by a driver in à DPD van.I wonder if the original communication was a scam?
August 28, 2025
Reply from Cologneandcotton.com
We're very sorry that, on this occasion, your delivery experience didn’t meet expectations. After reviewing the details, our records show that DPD attempted delivery on 30th August but no one was available at the address. The parcel was then successfully delivered on 1st September.
If you ever receive a delivery message for an order with us that you're unsure about, please don’t hesitate to contact our customer service team. We're always happy to liaise with DPD on your behalf and confirm the status of any delivery, ensuring everything is clear and accurate.
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
We are delighted you are pleased with your experience with us. Thank you for your review.
Kind regards, Cologne and Cotton
Happy Shopper
Beautiful fragrance smells divine had many compliments while wearing Cinna Great packaging and fast deliver
August 15, 2025
Reply from Cologneandcotton.com
Thanks so much for the kind words! We're so happy you love Cinna — it's one of our favourites too.
Kind regards,
Cologne and Cotton
Excellent customer service
I purchased two orders online, they arrived within 24 hours. So efficient, just brilliant. I also rang one of the shops to check if an item was in stock, it wasn’t but she offered to check all the other shops and was incredibly helpful and pleasant. The customer service in this company is superb, the best I have ever come across.
August 18, 2025
Reply from Cologneandcotton.com
Thanks so much for the lovely review!
We're glad your orders arrived quickly and that our team was helpful. It means a lot to hear our customer service made such a great impression.
Kind regards, Cologne and Cotton
Beautiful Silk Pillowcase
I ordered the silk pillowcase online as recommended by a friend & was delighted on the quick turnaround.
The product is beautiful in colour (pink) & the silk so soft.
Very happy customer.😀
August 18, 2025
Reply from Cologneandcotton.com
Thanks for the great review! We're so pleased the order arrived quickly and that you're happy with the silk pillowcase. We appreciate you sharing your experience!
Kind regards, Cologne and Cotton
Beautifully made products & reasonable…
Beautifully made products & reasonable prices , very happy with the quality of my bath mat.
August 14, 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We are delighted you are pleased with our products.
Kind regards, Cologne and Cotton
Thank you for the fast delivery
Thank you for the fast delivery! I will definitely order again.
August 15, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Easy website to order and amazingly…
Easy website to order and amazingly quick delivery
August 14, 2025
Reply from Cologneandcotton.com
Thank you for your review!
Kind regards, Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review, our customer feedback is very important to us.
Kind regards, Cologne and Cotton
Really nice smell
my partner saw the product in the Daily Mail and i bought it as a present, it smells realy nice and she is very pleased with the product.
August 13, 2025
Reply from Cologneandcotton.com
We’re so glad your partner is enjoying our Cinna cologne. Thank you for the lovely review.
Kind regards,
Cologne and Cotton
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Gorgeous bag thank you ❤️
August 11, 2025
Reply from Cologneandcotton.com
Thank you for your review.
Kind regards, Cologne and Cotton
Amazing service and very helpful staff
Amazing service and very helpful staff, I couldn’t fault anything and very fast delivery as well
August 6, 2025
Reply from Cologneandcotton.com
Thank you for your wonderful review!
We’re thrilled you were happy with our service, customer service team, and speedy delivery!
Kind regards, Cologne and Cotton
very helpful person at the end of the…
very helpful person at the end of the phone when I thought I had ordered the wrong item
August 4, 2025
Reply from Cologneandcotton.com
Thank you for your lovely review.
We’re so pleased our team could help.
Kind regards, Cologne and Cotton
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