InterCL Co., Ltd (colorcl.com) Reviews 

70
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I used to order from here some years back but was a little apprehensive after seeing the more recent negative reviews. Bit the bullet anyway and put through an order recently and everything pretty muc... See more

Company replied

Rated 5 out of 5 stars

I think they have amazing customer service. I got charged 72 euros customs due to them submitting a wrong invoice and they reimbursed the whole amount to me! They are very helpful and reply very fast!... See more

Company replied

Rated 1 out of 5 stars

I've ordered through them many times, just had an issue of an uncentered pupil hole. It blurred my vision. Instead of inquiring, they blamed me for the blurriness. Said they believed their opinion but... See more

Rated 1 out of 5 stars

After paying the expensive shipping+ custom tax only to receive the wrong item! No contact phone number on the site. Can’t reach support. No legit business has no customer support! Please don’t waste... See more

Company details

  1. Fashion Accessories Store

Written by the company

Hi, we’re COLORCL! 💕 COLORCL.COM is operated by INTERCL CO., LTD, and we’re the home of SIESTALENS — colored contact lenses made for every mood, style, and little moment of self-expression. Whether you love a soft, natural look or want to try something a little more bold, SIESTALENS offers a variety of colors and designs to help you find the look that feels most like you. ✨ We ship our lenses to customers around the world and always aim to make your shopping experience easy, reliable, and enjoyable — from choosing your favorite lenses to receiving them at your door. Thanks for stopping by and being part of our COLORCL community! 💗


Contact info

3.3

Average

TrustScore 3.5 out of 5

70 reviews

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No recent history of asking for reviews

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3.3

All reviews

(70)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY.

I recently ordered three pairs of contacts from color CL. They were pretty expensive once shipping was configured in. Let me start by saying these contacts are extremely uncomfortable. They dry out n about an hour and a half max to the point where it makes your vision blurry. No amount of lubricating drops help fix this. I actually took them out and threw them in the trash. The color pigmentation of the Siesta crystal green or blue barely changes the color of my eyes. The only way you can tell is while using flash photography. Will never purchase again.

March 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing company!

I made an account on this website just to give this company 5 stars.
I've had the best experience with Colorcl! I've sent them a message before placing an order because I noticed they ship with DHL (witch is not the best delivery service out there) asking about possible customs fees. They replied very quickly on the 31st of December saying that the customs fees might be a bit high for my country and they will include a free pair of contacts to make up for those costs. They didn't have to do that but they have amazing customer service.
The shipping was very fast, it took 5-6 days to get my package to Romania and not only did they add the free pair witch was a gorgeous color but they also included a new pair of contacts that aren't even available yet, you can only pre-order them.
When I opened my package I was giggling like a kid at Christmas.
Their contacts are absolutely gorgeous, very conformable ( I wear them for 8-10 hours every day) and from a great company on top of that.
I'm already picking the products for my next order :)
10/10 would recommend!

January 15, 2022
Unprompted review
Rated 4 out of 5 stars

Shipping costs are insane to Europe

For everyone wondering about the shipping costs, this is what their website says:

* Due to Covid19, the delivery service provided by the International Post office has been suspended. For now, only DHL express is available. If the post office resumes the services, we will provide the service again. Thank you for your understanding and patience.

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

I’m from turkey and I want to purchase…

I’m from turkey and I want to purchase but I can’t cuz PayPal is banned in my country and that’s the only payment method,no sense keeping Turkey on shipping list when there’s no PayPal, I mailed the company many times to give an idea about adding more methods but all they say is no that’s the one now,besides shipping is very pricey to Europe.Many customers are complaining about it and I see sadly that they don’t care.Well maybe they don’t care about losing customers…

August 29, 2021
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Rated 5 out of 5 stars

I have been searching for this color…

I have been searching for this color the last 3 years. My eyes are dark brown and the Siesta Sahara Sunrise gives me that beautiful cherry brown I've been looking for! Love this company. Customer service is Great! Will definitely be ordering more!

August 12, 2021
Unprompted review
Rated 2 out of 5 stars

My favorite brand of colored contact…

My favorite brand of colored contact lens but I was shocked with the shipping fee to europe - €60 including VAT. Before, shipping used to be free when you buy more than $60 but now it’s like really unfair. I pushed through the order anyway as I need them urgently but this would be the last time I would order from them.

June 15, 2021
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Rated 1 out of 5 stars

Shipping cost EUROPEANS

Europe shipping cost more than 5 pair of lenses and doesn't make any sense nowadays. Plus Taxes coming from nowhere. Cost more than Solotica and others luxury brands. I really like the lenses but I'm a little bit offended as an European. I'm not going to buy these lenses and I'm not going to suggest them to anyone. I was hoping to implement this brand in my store but I really disappointed.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful Eye Contacts & Great Customer Support

Wonderful eye contacts. I love them, especially the Siesta Sahara Rose, which I've been complimented on many times (with most girls who don't know me, complimenting my eyes thinking they are natural, haha!)

Last shipment had quite a delay, and we couldn't track it. So I told ColorCL and their customer support sent me an express replacement order which reached me literally in 2 days!

Absolutely wonderful customer experience in every respect, including very reasonable pricing.

Unputdownable!

April 4, 2021
Unprompted review
Rated 5 out of 5 stars

They are an AMAZING company with really…

They are an AMAZING company with really helpful customer service!!!! Better than other contact lens companies ive contacted, they are incredibly fast replying and solve your issues at the best way! I had an issue with a contact lens and they are sending me another one for free which is great! And their contact lenses are comfortable and extremely beautiful and natural! They deserve alot of stars😊!!! Buy from them for sure!!

March 5, 2021
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Rated 4 out of 5 stars

I love the contacts from color cl

I love the contacts from color cl! I only give it 4 stars because of how pricey the shipping is. But I must say my package did arrive quite fast! So I was pleased. And they contacts are very comfy and reasonably priced. I was ordering from solotica and 1 pair is 70, I paid 50 for 2 pairs and shipping so still better than more expensive brands.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

You will never go wrong with COLORCL

They are literally the best! I have never seen such amazing customer service because they really go above and beyond to accommodate you which is why I will never stop buying from them. I recommend them 100%!

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

1000% YES…

Color CL is the best thing I’ve ever experienced! I was almost going to settle for TTDeye and I’m glad I didn’t. I chose ACI shipping when I ordered my dark gray contacts and they didn’t arrive within the timeframe of 8-20 days. I emailed their customer service and they responded very very quickly. They re-shipped my contacts via DHL and they let me change the color of my contacts as well. Not only that, but they also gave me a free bottle of contact solution! They also said that I could keep the old package which is coming, completely free. And if you think I’m done, I’m not; my package arrived in not 4 to 6 days, but only TWO. I got my contacts in TWO days. On top of the fact that the contacts were amazing. This is the best customer experience I’ve ever received and if you’re thinking about buying from color CL, stop doubting! TTDeye ain’t worth it! Settle for CL! I’m VERY happy with my purchase and I will be buying here every time I want contacts.❤️

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Colorcl has by far been the best…

Colorcl has by far been the best company I have bought from. Any issues I had they fixed and emailed me back immediately everytime helping me with any questions I had. I ordered a set of contacts from them and when I went to see the tracking it would not show me details and it had been a while since I paid for them. I contacted their costumer service and they were so polite and professional and helped me amazingly. They ended up resending my package with dhl express shipping and added in some free items from their store as well. I now only ever buy contacts from them.

January 15, 2021
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Rated 5 out of 5 stars

These ere very beautiful contacts and…

These ere very beautiful contacts and the customer service and shipping is wonderful. If you wear prescription I would recommend buying multiple and stock up so your shipping can be quick and free. I bought the contacts in the color cafe from the siesta black edition line. I have really dark eyes and gave up on contacts because of that bug eye look and I got tired of people asking me if they were my real eyes. This is definitely your color if you are looking for a sudden natural pop.

November 4, 2020
Unprompted review
Rated 5 out of 5 stars

Color CL Customer Service is Super Helpful

I reached out to Color CL customer service for assistance in color selection for my lenses. Responses were extremely prompt, I would hear back from them within a day or less, often within 12 hours. Customer service linked me to review videos or photos to help facilitate my decision-making process. Customer service was very knowledgeable about which lenses would be suitable for my skin tone and would appear the most natural. Because of their trustworthiness in this communication, I went ahead and placed an order for several lenses. I will update my review with more details about the product once I receive it.

October 27, 2020
Unprompted review
Rated 2 out of 5 stars

I have ordered multiple times from…

I have ordered multiple times from this site . All was good
But recently they changed their shipping policy and now the only option is DHL .
Not only the shipping itself is 30
The worst part is DHL the only option
DHL is the worst shipping method becouse you will ALWAYS PAY customs and you cant even calculate the exact cost of customs becouse DHL will always charge whatever they want
You will pay for the shipping and the customs fee and you will pay also an extra fee for DHL doing the calculation for you

You never know how much they'll charge you
With DHL you will always pay way more than what you would pay at local post office

It's always like waiting for an unpleasant surprise with them

October 1, 2020
Unprompted review

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