a member of my team brought the wrong item elsewhere and it was only discovered the day before install. I went on comms-express web page about 16:30 and purchased the correct PDU and requested at... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Didn’t have the battery advertised in stock so was placed on back order. Took longer than expected but eventually turned up and was as advertised a genuine product.
Company replied
Ordered from comms-express before and, like last time, they were very efficient and well priced. UPS turned up well within the time frame given, which is fantastic since we are based in an awkward... See more
Company replied
A bit of careful research helped understand what I needed and Comms are streets ahead of other search results for price and quality. All arrived on time which is always a bug bear when needing stuff f... See more
Company replied
Company details
Written by the company
Comms Express was formed back in 2002. We started with a very simple ethos and that was to provide our customers with a friendly and hassle free service whilst keeping product quality and value for money our top priorities, and we're proud to say that this remains the same today to the point where it's become engrained in to our company DNA.
Contact info
Unit 7, CM2 6TG, Chelmsford, United Kingdom
- 08004880000
- marketing@comms-express.com
- www.comms-express.com
4.1
Great
7K reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t have the battery advertised in…
Didn’t have the battery advertised in stock so was placed on back order. Took longer than expected but eventually turned up and was as advertised a genuine product.
August 28, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Advertisement
This company always deliver on time
This company always deliver on time. Always reliable.
July 31, 2025
Reply from www.comms-express.com
Thank you for your feedback!
We're glad to hear that you had a positive experience shopping with Comms-express.com.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Delay to order cleared up fully by the…
Delay to order cleared up fully by the team who fully explained the situation. The item arrived in the week expected. Overall very happy despite short delay with the delivery
July 30, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We're glad to have been able to meet your expectations.
Kind regards
Comms Express Customer Service Team
Easy to order, quick to deliver
Item was exactly as described, quick dispatch and secure delivery. I can recommend.
August 22, 2025
Reply from www.comms-express.com
We're so glad to hear that you had a great experience shopping with us.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Right product delivery on time
August 18, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We're glad to have been able to meet your expectations.
Kind regards
Comms Express Customer Service Team
Advertisement
Quick and efficient order/delivery…
Quick and efficient order/delivery service. Competitive prices.
July 21, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs. We're glad to have been able to meet your expectations.
Kind regards
Comms Express Customer Service Team
Excellent service from on-line ordering…
Excellent service from on-line ordering and telephone conversation, to confirm delivery.
August 15, 2025
Reply from www.comms-express.com
Your satisfaction is our top priority, so we're delighted to hear that you had a great experience with us.
Thank you for your kind words and we hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Recommended
Ordered from comms-express before and, like last time, they were very efficient and well priced.
UPS turned up well within the time frame given, which is fantastic since we are based in an awkward delivery area prone to long delays.
The item was well packed and works perfectly.
No hesitation recommending them
August 15, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs. We're glad to have been able to meet your expectations.
Thank you for taking the time to leave such a kind review!
Kind regards
Comms Express Customer Service Team
Arrived on time
Arrived on time, good products. Why is there a postage charge on purchases over say £100?
July 18, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
Please note that delivery charges are displayed within the Delivery Information section of the website.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Advertisement
Reply from www.comms-express.com
Thank you for your positive feedback and we hope to see you again soon.
Kind regards
Comms Express Customer Service Team
UPS - Cyber Power
Used this company before and always found them helpful and professional in their approach. If they are unsure of anything they always check up and get back to you very quickly. Delivery excellent and pricing great too.
August 11, 2025
Reply from www.comms-express.com
Your satisfaction is our top priority, so we're delighted to hear that you had a great experience with us.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We're glad to have been able to meet your expectations.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for your positive feedback!
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Advertisement
Comms Express provide outstanding…
Comms Express provide outstanding service, fast delivery, great prices, and excellent customer support. Highly reliable company for all networking needs!
August 8, 2025
Reply from www.comms-express.com
Thank you for your feedback! We're glad to hear that you had a positive experience shopping with Comms-express.com.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We're glad to have been able to meet your expectations.
Kind regards
Comms Express Customer Service Team
Great capacity: well designed
Sufficient capacity to support a large family's portable devices off-grid for a long weekend. Reassuringly well-built piece of kit.
July 28, 2025
Reply from www.comms-express.com
Thank you for choosing Comms-express.com for your shopping needs.
We're glad to have been able to meet your expectations and hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Restocking fee seems high
Restocking fee seemed unbelievably high. More designed, it seems, to discourage people from returning goods. I understand this from the seller perspective, but it means I don’t want to purchase from them again.
July 31, 2025
Reply from www.comms-express.com
Thank you for taking the time to leave your review.
Please note as per our terms and conditions, restocking fees are up to 35%; however we can see from the communication with our Customer Service Team, this was lowered, as to reflect the condition of the items within your return request.
We value your feedback and should you like to discuss your experience further, please don't hesitate to contact us.
Kind regards
Comms Express Customer Service Team
Advertisement
very easy website to use
July 3, 2025
Reply from www.comms-express.com
Thank you for your feedback!
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Late delivery & excess carriage
Late delivery & excess carriage
Can't actually say much that is positive about my first experience with this company
July 28, 2025
Reply from www.comms-express.com
Thank you for taking the time to leave your review.
Following investigation into your order, we can see that the unit was ordered directly from the manufacturer to stock availability.
We can also see your delivery address was Northern Ireland, which does incur a delivery charge.
We value your feedback and would like to apologise for any inconvenience caused.
If you would like to discuss your experience further, please don't hesitate to contact us.
Kind regards
Comms Express Customer Service Team
Comms Express Feedback
I have found Comms Express to be a very reliable supplier, quick to deliver, competitive on price and most importantly happy to help when things go wrong.
July 24, 2025
Reply from www.comms-express.com
Thank you for your feedback!
We're glad to hear that you had a positive experience shopping with Comms-express.com.
We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.