From the start my experience with Community phone has been great. The information about Community phone, the various plans offered, price point, I was satisfied with it all. Anyone I had to speak with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
Company replied
Company details
- #2 of 4 best companies in Telephone Company
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Community Phone
Thank you for sharing, we're really happy to know you had a great experience with our team.
Regards,
The Community Phone Team
Great service! Great support!
The great customer service began even before the phone arrived. Everything was done efficiently and as promised. Quick response to my question and honest answer. Follow up after I received the unit. Easy set up and strong signal. Everything good! I plan to stay!
August 7, 2026
Reply from Community Phone
Thank you for sharing your experience! We’re glad to hear everything went smoothly from the start and that you found the setup easy and the service reliable. We truly appreciate your trust.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great customer service experience.
Regards,
The Community Phone Team
Customer service was very polite
Customer service was very polite, knowledgeable and professional.
August 4, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a polite, knowledgeable, and professional experience. We appreciate your kind words.
Regards,
The Community Phone Team
Worth giving them a call if you still want a landline and same number.
We won't be completed until August 10th, but so far so good. They keep checking if everything is working. Like the one on one. Everyone is very helpful from customer service, service, and staff. Recommend
July 27, 2026
Reply from Community Phone
We're really happy to know our team has been able to provide you with a great experience throughout the process. It's great to hear you've appreciated the one on one support and proactive follow up. We truly appreciate your recommendation.
Regards,
The Community Phone Team
Great response time
Your team responds quickly and provides great information to help answer my questions.
July 28, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with quick and informative support. We appreciate your kind words.
Regards,
The Community Phone Team
Great friendly service
The customer service agent was pleasant and very helpful in addressing my question.
August 3, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a pleasant and helpful experience. We appreciate your kind words.
Regards,
The Community Phone Team
I thought I had cancelled
I thought I had cancelled, but it renewed for another year.
When I contacted Community, they agreed to canceland rfunded my new payment very quickly.
(The service is very good--I just never used it.)
July 27, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to resolve your request quickly. We appreciate your kind words about the service and are glad we could assist with your refund.
Regards,
The Community Phone Team
Wonderful customer service!
August 1, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a wonderful customer service experience.
Regards,
The Community Phone Team
Well
Well, if you had asked me yesterday, etc. I probably would have given you high marks. But today changed the picture! First off - had I known that Amazon was involved in the delivery, etc. I probably would not have ordered your product. Amazon gives poor service in delivery. I am 93+ years old, have severe arthritis and some other mobility issues. Amazon likes to drive in the driveway and throw the delivery out of the truck to be picked up instead of them putting the package inside the door of an enclosed back porch.
The other issue I have is that I did not realize that I wouold have to install it myself! Had I known that, I would have been reluctant to order your product. I have macular degeneration, so my eyesight is marginal. So, the phone is out of the box, waiting to be installed. Hopefulloy I will be able to find someone to do it!
July 29, 2026
Reply from Community Phone
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding the delivery and the installation process and we've shared your feedback with our team for review. If you need any assistance with setting up your phone, please don't hesitate to reach out to our support team. We'll be happy to guide you through the setup process and answer any questions you may have.
Regards,
The Community Phone Team
These reps are super patient and even kind.
I worked with 2 reps and I have memory problems, so it wasn't easy to deal with me. I became so frustrated with myself - not the rep- that I had to stop and hang up. My land line wouldn't let me back in from making repeated mistakes, so I waited a minute and called customer service back. She had me turn off the base for a minute and we started over and everything worked perfectly after that. Whew!
July 29, 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with supportive assistance and were able to help get everything working. Thank you for taking the time to share.
Regards,
The Community Phone Team
It's a great emergency service for elderly people in your home that aren't used to cell phones.
Customer service was great and kind they helped me fix the phone number issue immediately I recommend this service 👍
July 29, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to resolve your phone number issue quickly and provide you with a great support experience. We truly appreciate your recommendation.
Regards,
The Community Phone Team
Mo's the best.
Working with Mo has been great. There has been a technical issue with my current carrier and Mo has been working with me and Verizon to try to solve the issue.
July 29, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know Mo has been able to provide you with a great experience. We appreciate your patience during the technical issue with your current carrier.
Regards,
The Community Phone Team
Everyone is very patient and courteous
Everyone is very patient and courteous. Answers all my questions to the best of their ability.
July 29, 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with a patient and courteous experience while answering your questions. We truly appreciate your kind words.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you found the service easy to set up and use. We appreciate your kind words.
Regards,
The Community Phone Team
The lady helped me with my phone
The lady helped me with my phone. She was great. My still is not working Right.
July 27, 2026
Reply from Community Phone
We're sorry to hear your phone is still not working properly. We're happy to know our team was able to provide you with a great support experience and we'll have a member of our team reach out to help ensure the issue is resolved as soon as possible.
Regards,
The Community Phone Team
They were able to transfer my previous…
They were able to transfer my previous phone number which was exactly what I needed. Sometimes the links in the App do not work.
July 21, 2026
Reply from Community Phone
We're really happy to know we were able to transfer your phone number successfully. We also appreciate your feedback regarding the app links and will be sure to share it with our team for review.
Regards,
The Community Phone Team
very nice help
July 28, 2026
Reply from Community Phone
We're happy to know our team was able to provide you with a very helpful support experience. We appreciate you taking the time to share.
Regards,
The Community Phone Team
great service and easy to install the…
great service and easy to install the phone package that reasonable price.
July 20, 2026
Reply from Community Phone
Thank you for taking the time to share, we're happy to know our team was able to provide you with a great experience and that you found the setup process easy.
Regards,
The Community Phone Team
The best customer service ever!
July 20, 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with the best customer service experience. Thank you for taking the time to share.
Regards,
The Community Phone Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.