I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
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Review summary
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Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
- #2 of 4 best companies in Telephone Company
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How I use my phone
As I explained when I signed up for your service, I use this phone to call my mobile phone to find it. My wife passed away in November of 23, so I can no longer use her phone to find mine. The other reason I use ur phone is if I look up something like health care, or insurance, I put in this phone #, instead of my mobile # . That way my mobile phone doesn't ring all day long. No one has answered that phone in years.
June 5, 2026
Reply from Community Phone
We’re very sorry for your loss and appreciate you taking the time to explain how you use the service, we understand the importance of keeping this phone line active for your personal needs. We truly appreciate you choosing Community Phone.
Regards,
The Community Phone Team
I am still connected
I am still connected. I asked for the phone to be shut off and it still works. Please adjust the bill. Please shut the phone off
June 4, 2026
Reply from Community Phone
Thank you for bringing this to our attention. We’re sorry for the inconvenience and understand your concern. We’ve shared this with our team for investigation, rest assured they will ensure it is addressed to your satisfaction, if however you need any further assistance, please reach out to our Customer Support Manager directly at bilal.shahid@communityphone.org
Regards,
The Community Phone Team
So far great
So far, everything's been great. Especially the customer help. I wish I'd known about this phone service a long time ago, I would have switched then.
June 3, 2026
Reply from Community Phone
We're thrilled to hear that everything has been great so far, especially your experience with our customer support team. It means a lot to know that you're enjoying the service and we're honored that you wish you'd found us sooner. Thank you for choosing Community Phone and for taking the time to share your experience.
Regards,
The Community Phone Team
EVERYONE WERE VERY PROFESSIONAL
EVERYONE WERE VERY PROFESSIONAL, THEY MADE ME FEEL VALUE… AND EXPLAINED EVERYTHING VERY WELL
June 3, 2026
Reply from Community Phone
We're delighted to hear that our team provided a professional experience and took the time to explain everything clearly. Thank you for sharing.
Regards,
The Community Phone Team
The customer support people I dealt…
The customer support people I dealt with were very helpful and understanding. Sometimes I had to be on hold for awhile before I could get connected to someone though. Overall, things went very well with the installment and how to use the community phone and handset.
June 2, 2026
Reply from Community Phone
Thank you for sharing your experience. We're glad to hear that our support team was helpful and understanding and that your installation went smoothly. We also appreciate your feedback about the hold times, as we know how valuable your time is and are continuously working to improve our response times. Thank you for choosing Community Phone, we're delighted to hear that you're enjoying your service and handset.
Regards,
The Community Phone Team
It went very smooth
It went very smooth, called me back today to get my number transferred over. I was glad the lady reminded me to cancel my other provider. They were very kind and gracious.
June 1, 2026
Reply from Community Phone
We're glad the number transfer process was easy and that our team was able to make the experience smooth for you. We appreciate you taking the time to share your feedback and are happy to hear that you found our team helpful throughout.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you, we truly appreciate it and are delighted to have you with us.
Regards,
The Community Phone Team
Excellent Service
I thought I had already submitted a review, but will gladly send another because I want to make sure you know how pleased I was with the service though I was not able to keep the phone. After receiving the phone, I realized it was not the kind of help I wanted.
But each representative I spoke with, in making my initial decision to order, to my decision to cancel, could not have been more professional, informative, kind and patient. Thank you.
May 18, 2026
Reply from Community Phone
We're sorry the service wasn't the right fit but we're really glad our team was able to make the experience a positive one from start to finish. Thank you for taking the time to share your experience, we appreciate it.
Regards,
The Community Phone Team
Excellent representatives and service
Every customer representative has been marvelous with helping me set up the line - friendly, helpful, efficient, and Julian followed up to make sure all was working well.
Glad to be using Community.
May 29, 2026
Reply from Community Phone
We're glad our team was able to make the setup process smooth and that Julian went the extra mile to follow up with you, we appreiciate you taking the time.
Regards,
The Community Phone Team
Questions I had were answered…
Questions I had were answered professionally and completely. I was able to talk with a representative who was also cordial and knowledgeable. The results of our conversation solved the problem.
May 30, 2026
Reply from Community Phone
We are glad to know our team was able to answer all of your questions and resolve everything for you. We will be sure to pass along your kind words. Thank you for sharing.
Regards,
The Community Phone Team
the process was very painless
THE PROCESS WAS VERY TIMELY AND THE STAFF KEPT ME INFORM AT EACH STEPS THRU EMAIL THAT I RECEIVED. I WILL RECOMMENDED TO MY FAMILIES AND FRIENDS WHO ARE HAVING THE SAME PROBLEMS YOUR COMPANY.
June 3, 2026
Reply from Community Phone
We are thrilled to hear the process was smooth and that our team kept you informed every step of the way. We truly appreciate you recommending us to your family and friends and look forward to taking great care of them. Thank you for taking the time to share your experience.
Regards,
The Community Phone Team
Quick response to my emails
Quick response to my emails, customer service has always been pleasant
June 3, 2026
Reply from Community Phone
It's great to hear our team has been responsive and pleasant to work with, thank you for taking the time to leave a review, we truly appreciate it.
Regards,
The Community Phone Team
Infinitely patient and kind people…
Infinitely patient and kind people with my every contact at Community Phone. SO glad I found you! :)
June 2, 2026
Reply from Community Phone
We're happy to hear our team has been patient and kind throughout your experience. Thank you for the kind words.
Regards,
The Community Phone Team
Great Customer Service!!!
Patrick was very nice, thorough and knowledgeable. He answered all of my questions and provided me with information that I needed. I am happy with the service I received.
June 1, 2026
Reply from Community Phone
We're glad to hear you received the information you needed and were happy with the service you received. Thank you for sharing.
Regards,
The Community Phone Team
Community telephone might serve better
While the company maintains a high rating and strong reputation for service, I am writing to express a concern regarding the pricing structure.
I am particularly concerned about the impact on senior citizens who may not be tech-savvy or legally well-versed. Many of these customers continue to pay for the service out of necessity or nostalgia, sometimes at the expense of their basic daily needs. Almost all younger people use their mobiles for telephone calls.
To address this, I suggest considering a tiered service model:
1. Basic Service: A low-cost option with a limited number of local calls and no international calling.
2. Comprehensive Service: A premium option at a higher price point for those requiring more extensive features.
I believe these options would better accommodate the company diverse customer base while remaining socially sensitive.
May 30, 2026
Unprompted review
Reply from Community Phone
We're sorry to hear about your experience and understand your frustration. We want to assure you that Community Phone is legitimate with thousands of satisfied customers. We'd love the opportunity to address your concerns directly, please reach out to us at help@communityphone.org or call us at (866) 969-4886 and our team will be happy to help.
Regards,
The Community Phone Team
ASHLEY IN YOUR OFFICE SHOULD TAKE A…
ASHLEY IN YOUR OFFICE SHOULD TAKE A FRIENDLY COURSE. SHE ACTUALLY TOLD ME TO CALL TOMORROW AND THEN LATER TOLD ME SHE WAS OFF TOMORROW. I HAVE TO SAY THAT THE OVERALL EXPERIENCE WAS REALIZED BY OTHERS IN YOUR COMPANY. I BOUGHT THE YEARLY PACKAGE AND TIME WILL TELL.
May 22, 2026
Reply from Community Phone
We're sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard we hold ourselves to. Please reach out to our Support Manager directly at bilal.shahid@communityphone.org and we'll make sure this is addressed.
Regards,
The Community Phone Team
Reply from Community Phone
We're glad to hear you had a good experience with our customer service team.
Regards,
The Community Phone Team
How friendly the staff was and informative!
The ease of selecting the payment plan I liked. Once a year is so convenient.
May 30, 2026
Reply from Community Phone
Glad to hear you found the payment options convenient and were able to choose a plan that works well for you.
Regards,
The Community Phone Team
The customer service was Fantastic
The customer service was Fantastic. You got to talk to a real person . The unit is very easy to set Up and use.
May 22, 2026
Reply from Community Phone
We're glad to hear you had a fantastic experience with our customer service team and found the setup process easy. Thank you for taking the time to share.
Regards,
The Community Phone Team
Reply from Community Phone
Thanks for sharing. We're glad to hear setup was easy and that communication throughout the process was clear.
Regards,
The Community Phone Team
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