Compare The Man And Van Reviews 

12,383
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently highlight that the staff members are extremely friendly and kind, while the drivers work very quickly to handle heavy belongings with great care and skill. Many users also find the booking process entirely straightforward and genuinely appreciate the prompt, efficient assistance provided by the team throughout the moving day. Some reviewers were not happy with significant delivery delays, noting that drivers occasionally arrived quite late without proper advance notice or explanation. Additionally, a few customers experienced frustrating communication issues and encountered unprofessional behavior from some team members during the scheduling and transit stages.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that many drivers and helpers were punctual, friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with many highlighting professional, friendly, and... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a wide range of experiences. While many... See more

Booking process

Consumers find booking_process to be ambiguous, with highly mixed experiences reported by reviewers. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers reported... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute! When the second driver turned up he-came in a t... See more

Rated 4 out of 5 stars

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up decidin... See more

Rated 4 out of 5 stars

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need.... See more

Rated 4 out of 5 stars

Didn't chat, said i had booked the wrong size van yet it all fit. Sofas said didnt fit so I had to put them in. Paid for 3 hours they finished in 2h ish just past. They were rapid and did heroic... See more


Company details

  1. Moving and Storage Service
  2. Courier Service
  3. Price Comparison Site
  4. Shipping Company

Written by the company

Looking for a reliable and affordable Man and Van service for your move? The Compare the Man and Van platform offers free instant quotes, so you can quickly and easily compare prices and find the perfect driver for your specific requirements. With hundreds of vetted and experienced drivers available, you can rest assured that you’ll receive a stress-free service at competitive prices. Plus, all of our drivers are rated by previous customers, giving you even more confidence in your selection. Say goodbye to the stress of moving and book with Compare the Man and Van today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(12,383)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Warn you now do not use this man with a…

Warn you now do not use this man with a van very rude wasn't on time and didn't finish the job when I paid for 4 hours and only did 1hour and 40 mins. Very unsettled for moving which we still couldn't and now I'm getting threaten by my previous landlord that im going to loose the rest of my belongings I have complained but nothing so far

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars

Junior was helpful, kind and strong!
We really appreciate everything him and his team did. 5 stars!

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

The service and the van driver was…

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up deciding on 6pm and he was on time and the delivery was swift and everything went well and we were out of breath.

May 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Cancelled last minute

Cancelled last minute, do not be fooled by the driver's guarantee they just cancelled on us and refunded us at the time we were supposed to be moving house.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Mariusz was fantastic

Mariusz was fantastic! Super professional when getting a large swivel armchair from one property to another, including dismantling the base and also taking a door off the hinges and working through some tricky doorframes to get the job done. Highly prepared with all the necessary equipment. Thanks so much for your patience!

June 13, 2026
Unprompted review
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Rated 4 out of 5 stars

Mo was personable effective in helping…

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need. I would not have done so had known what size van would arrive.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Everything went as smoothly as it could…

Everything went as smoothly as it could - one of the least stressful moves ever! The driver and his helper were friendly, courteous and helpful, they were right on time and everything was handled really efficiently. Thank you!

June 5, 2026
Unprompted review
Rated 3 out of 5 stars

He was early and wanted to charge us…

He was early and wanted to charge us for that time even though we didn’t book him for that time nor did we need him. He was just sat outside the house in his van until it was the time we actually booked him for and afterwards wanted to charge us for that extra time

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. Aimen was on time and helped pack everything very effectively and efficiently- got it all on the van no trouble and unloaded smoothly. Highly recommend.

Easy booking and good communication in build up and on the day.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Unhelpful, not respond and damaged our furniture

Since we called for the driver several times before several date of the home moving, however, we have not received any respond from him. He just let us know we ordered the wrong size of van before one day of moving. Even though, this is solved.

On the day of moving, the driver was late around half an hour without notification. When they arrived we suggested that they could look around the moving stuff and assess how to move in an efficient way. Unfortunately they refuse to do so and just push our furniture into the van without any protection made. So my lovely wooden TV cabinet get damaged finally.

May 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic!

Dean and his team were absolutely brilliant! Nothing was too much trouble and they made the whole thing look so easy and effortless. They were consummate professionals and I’ll definitely be using them again!

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Worst van service ever

1 star because there's no zero. Worst possible service ever. Booked a van. Self loading. On the day of the booking the driver called and said if we can pull the booking as of 2 hours earlier than the original booking. Obviously not possible for me. Hang up. Then 20min before the booked time slot he called he's on the way and be at my address 2h later than the booked time slot. I'm sorry but who's booking what? I get it - it's driving. Could be late like half an hour, maybe an hour. But if you can't make it, don't be greedy and cancel the booking and give back people's money. If you can't make it at all, why taking the job in first place? I'll tell you why - on the day of the booking there's no refunds if the job is cancelled. Not at all. Zero. I'm left with the impression that is a regular occurrence with this site, judging by reviews it's more like a scam than actual van service. In my understanding, if you book a slot, you can be late like an hour or so. If it's more than that you should offer full or partial refund. Let's be honest - I'm the one booking a slot and paying - not the driver. I'm the client. If the driver can't make it he shouldn't accept the booking. Seems like the drivers are taking jobs in bulk, regardless if they going to do something, because the cancelation policy is on their side. Don't matter if they going to make some actual work or not they're covered. When I think of it, it's rather clever - the more customers cancel - the better for the driver. He still gets paid because there's no cancelation. Do yourself a favor - stay away from this scamming site. Just use reputable service or hire a van yourself. I ended up getting a taxi van from the street and it was actually cheaper. I hope my experience helps other people to get burned.

May 1, 2026
Unprompted review

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