Compare The Man And Van Reviews 

12,385
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the dedicated drivers for being exceptionally friendly, helpful, and efficient during the entire moving process. Many people note that the professional teams handle all household items with great care and ensure everything fits securely into the transport vehicle. However, some customers also noted significant issues with punctuality, mentioning that drivers occasionally arrived late without prior warning. A few reviewers experienced frustrating communication errors, scheduling confusion, and unexpected booking discrepancies managed through the platform. Additionally, a small group reported terrible service coordination and occasional difficulties regarding vehicle size or missing items.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are often punctual,... See more

Service

Consumers find service to be ambiguous, experiencing a mix of exceptional assistance and severe... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a wide range of differing experiences. While... See more

Booking process

Customers consistently note ambiguous experiences with booking_process. While many reviewers describe the... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers felt let down by a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute! When the second driver turned up he-came in a t... See more

Rated 4 out of 5 stars

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up decidin... See more

Rated 4 out of 5 stars

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need.... See more

Rated 4 out of 5 stars

Didn't chat, said i had booked the wrong size van yet it all fit. Sofas said didnt fit so I had to put them in. Paid for 3 hours they finished in 2h ish just past. They were rapid and did heroic... See more


Company details

  1. Moving and Storage Service
  2. Courier Service
  3. Price Comparison Site
  4. Shipping Company

Written by the company

Looking for a reliable and affordable Man and Van service for your move? The Compare the Man and Van platform offers free instant quotes, so you can quickly and easily compare prices and find the perfect driver for your specific requirements. With hundreds of vetted and experienced drivers available, you can rest assured that you’ll receive a stress-free service at competitive prices. Plus, all of our drivers are rated by previous customers, giving you even more confidence in your selection. Say goodbye to the stress of moving and book with Compare the Man and Van today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.6

All reviews

(12,385)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Damion and his team did an amazing job…

Damion and his team did an amazing job with moving me from London to East Sussex! They were both super efficient, speedy and highly skilled in moving & packing up the truck for maximum space. They took great care of all my items, were gracious…and couldn’t do enough to make the day go smoothly! I would highly recommend Damion & his team. These guys were brilliant!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Time wasters

Asked for large van got medium at best.
Driver and helper wasted time so I can be charged more. The driver helped with moving, the helper was not helpful at all. I ended doing most of the work! And they charged for their additional time, no receipt for the additional charge

February 5, 2026
Unprompted review
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Reply from Compare The Man And Van

Hi Jessica,

Thank you for your feedback and for providing the additional information. We have reached out to you directly to review this further and get you a resolution!

Thanks,

Team Compare the Man and Van

Rated 1 out of 5 stars

Very rude driver

The driver was incredibly rude and even aggressive at times, and did not handle my belongings with care, and my boxes and bags fell off a few times. I was lucky it was not one of the bags containing expensive appliances. I asked him to not put heavy bags on top of light ones and he ignored me. He rushed me to finish while we were way ahead of schedule. Other than the bare minimum of taking me from A to B the rest was a bad experience.

February 3, 2026
Unprompted review
Compare The Man And Van logo

Reply from Compare The Man And Van

Hi Andreas,

Thank you for your feedback with your experience with us. I can see you had booked a customer self loading experience for your move, although we will mention this further with the driver to ensure they still take care with any items in future!

Thanks,
Team Compare the Man and Van

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Rated 1 out of 5 stars

Is this A SCAM ?

Update 2: My move is in one hour. I try to call my driver via the link they sent: the code is expired. I go to the website that is asking me to go to my account to get an active code. There is exactly zero link on the website to log in. I go to /login instinctively. I manage to get in. I see that I have no booking. The driver hasn't called me yet. All this sounds VERY scammy, please avoid this site at all costs

Update: I didn't receive an email at first after booking a moving, this was due to me mispelling my address. customer support came back to me and updated the address.
I have read a few reviews about drivers not showing up, so I have contacted my driver and he confirmed he would be available on that day

So, so far the experience is OK. Having used other services before, I am used to having the company or the mover confirming the details with you, and also knowing what you are actually moving so they can make sure they have the right van/truck. But this is not a big issue

I will give my final review after the moving.

I am surprised that the company flagged my first review as defamatory. of course trustpilot wasn't having that and put it back online
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To begin, my experience so far is quite bad in terms of customer support. I am happy to change my review when my customer experience gets better all the way to my moving.
I have booked a moving, paid, and no email received, moreover they say that my email is invalid when I am trying to fid the details on their site.
Their social media has not been updated in 5 years, has a bunch of hidden posts with many, many complaints from customers
IS THIS A SCAM ?

February 5, 2026
Unprompted review
Compare The Man And Van logo

Reply from Compare The Man And Van

Hi MK,

W're sorry to hear you haven't had a great experience so far. We want to fix this for you and have requested more information to help find your booking with us.

It does sound from your description here there may be a spelling mistake with your email which we can fix and get your confirmation sent out to your correct email for you.

Thanks,

Team Compare the man and van

Rated 2 out of 5 stars

Stressful experience

The company called an hour after I booked online to tell me that they had double booked so I had to rearrange my pick up during the day. Already, on the call they were quite rude and unprofessional but I had limited alternatives and no time to rearrange so I continued. Once they arrived, they immediately started complaining and mentioning all sorts of extra costs. Then they started stalling, and packing in effectively to try and convince me it would not fit in the truck. Once everything fit in the truck they unloaded very quickly at the new property and insisted to be paid extra in cash. Upon my refusal they agreed to send an invoice. I shared this invoice with the website I booked from and they confirmed no additional charges were due. Overall they got the job done but it was a stressful experience and they were hard to manage

January 30, 2026
Unprompted review
Compare The Man And Van logo

Reply from Compare The Man And Van

Hi Leonardo,

Thanks for your review. We are sorry you didn't have a great experience with the driver and are glad our team were able to quickly resolve the issue for you to ensure no unneeded additional payments were made.

We have reviewed with the driver and re-educated to avoid this happening again in future.

Thanks,
Team Compare the Man and Van

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Rated 5 out of 5 stars

Quick and easy move out

Moving out with Azam was great. I only had 5 boxes, a luggage, some bags and plants. Between the two of us we quickly loaded up the van in less than 20 minutes.

He also helped me unload all my stuff in the storage of the new flat. Really glad I got some extra hands to help with my move.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Life savers

Dean and his friend had been delayed by a previous job, but turned up cheerful and friendly, and completed my move twice as fast to make up for it, it felt! It turned a stressful day into something almost enjoyable! Will definitely book again!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service will definitely use again

The gentleman was timely and kept us informed of exactly when he was going to arrive etc and what to expect. He accommodated us when we needed 2 passenger seats and overall provided great service. Will definitely use this site again!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Showed up on time and they were so helpful even with some really heavy bits of furniture! Perfect moving experience

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Very professional and helpful

The folks who came are really professional and friendly. ( Roger's team ). I have seen couple of other movers where the helpers just stack things randomly and said van is full and can't take anymore. But the guys came are professional. First accessed the things, planned everything and the van was jam packed. They handled the things with much care for items like TV, glases, computer etc.

I strongly recommend Roger's team.

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. The movers handled the boxes, electronics etc. with care during both loading and unloading. They were professional, quick, efficient from start to finish. They charged extra for time-overrun which was fair, we dint feel overcharged. Overall, very positive experience. Will highly recommend these movers for a stress-free moving experience.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Damion and Chris were really professional and hard working and did the job super efficiently

January 28, 2026
Unprompted review

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