Firstly Thank you, I ordered two bags of Hikari Friend in the afternoon over the phone. The young lady said I will go and get them ready for collection and delivery tomorrow even though your site s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Repeat customer and once again Hannah was super helpful with advice about an online item. Sorted out my issue promptly. I then placed my order with them as they were well priced and in stock. All ite... See more
The member of staff I talked to was very helpful. He insured that deliver of the fishtank was on a certain day. I received an email the day before confirming the delivery for thr next day. He was on h... See more
Delivery was within 48 hours of my order and the bargain fish tank is lovely. I was surprised how thick the glass was. The fish tank was very well packaged and there was no damage anywhere. It was e... See more
Company details
Written by the company
CompleteAquatics.co.uk is an award winning aquatics business that specializes in providing high-quality aquarium and pond supplies to customers in the UK. The company has established a reputation for excellence by offering a wide range of products that cater to the needs of both beginner and advanced aquarists. CompleteAquatics.co.uk prides itself on providing exceptional customer service and expert advice to ensure that each customer finds the perfect product for their specific needs. The website is easy to navigate and features a vast selection of products from top brands, making it a one-stop-shop for all aquatic enthusiasts. In addition to its impressive product line, CompleteAquatics.co.uk also offers fast and reliable shipping, ensuring that customers receive their orders promptly and in perfect condition.
Contact info
Laneside Works, BB2 5JR, Blackburn, United Kingdom
- info@completeaquatics.co.uk
- www.completeaquatics.co.uk
4.9
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Complete Aquatics
Hi David,
Thank you for your review! We're pleased with the great and fast service and good pricing.
Best regards,
Complete Aquatics Team
They were the cheapest company for my…
They were the cheapest company for my need's. Delivery was fast and the items were received in good condition so I will be using them in the future as I have in the past and have been very happy with them.
April 30, 2026
Reply from Complete Aquatics
Hi Tony,
Thank you for your review! We're glad we were the cheapest option, delivery was fast, and items arrived in good condition.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Lisa,
Thank you for your review! We're happy everything was very good all around.
Best regards,
Complete Aquatics Team
Had no problems arrived very quick and…
Had no problems arrived very quick and well packed
April 22, 2026
Reply from Complete Aquatics
Hi Jude,
Thank you for your review! We're glad there were no problems, it arrived very quickly and well packed.
Best regards,
Complete Aquatics Team
Amazing customer service
Amazing customer service. Tank was broken on arrival but replaced immediately. They were awesome!!
April 27, 2026
Reply from Complete Aquatics
Hi Sarah,
Thank you for your review! We're glad the broken tank was replaced immediately and you found our customer service amazing.
Best regards,
Complete Aquatics Team
Excellent price for a biorb air pump…
Excellent price for a biorb air pump and fast delivery
April 28, 2026
Reply from Complete Aquatics
Hi Paul,
Thank you for your review! We're pleased with the excellent price and fast delivery on the biorb air pump.
Best regards,
Complete Aquatics Team
good service helpful good price fast…
good service helpful good price fast service i would reccamend toothers thanks for service by the way thisitem was packed very well thnk you MR R COOMBES
April 27, 2026
Reply from Complete Aquatics
Hi Roger,
Thank you for your review! We're glad with the good service, helpful team, good price, fast delivery, and excellent packaging.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Kenneth,
Thank you for your review! We're pleased with the good service from start to finish.
Best regards,
Complete Aquatics Team
Excellent service from Complete Aquatics
Excellent service from this company, good communication and fast delivery, found what I needed for my aquarium, will definitely use again.
April 27, 2026
Reply from Complete Aquatics
Hi Margaret,
Thank you for your review! We're glad you found what you needed, had good communication, fast delivery, and will use us again.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Kaz,
Thank you for your review! We're pleased with the great price and fast delivery.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Mark,
Thank you for your review! We're glad with the good prices and timely delivery.
Best regards,
Complete Aquatics Team
Awesome
Super fast delivery always on hand for advice too I highly recommend this company
April 23, 2026
Reply from Complete Aquatics
Hi Julie,
Thank you for your review! We're delighted with the super fast delivery and advice available.
Best regards,
Complete Aquatics Team
Efficient service
April 23, 2026
Reply from Complete Aquatics
Hi Anne,
Thank you for your review! We're pleased with the efficient service.
Best regards,
Complete Aquatics Team
20 gallon tank arrived smashed
20 gallon tank arrived smashed, trying to get in contact with them.
Edited: the issue has been sorted, customer service has been amazing and quick to reply.
April 28, 2026
Unprompted review
Reply from Complete Aquatics
Hi Sophie,
Thank you for updating your review. We're really glad the issue with the tank was sorted quickly and that our customer service was helpful.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Stuart,
Thank you for your review! We're pleased with the good service and fast delivery.
Best regards,
Complete Aquatics Team
Reply from Complete Aquatics
Hi Brigitte,
Thank you for your review! We're glad with the fast delivery, great communication, and good packaging.
Best regards,
Complete Aquatics Team
First class service
Great products, great prices, excellent communication, pleasure to deal with.
April 25, 2026
Unprompted review
Reply from Complete Aquatics
Hi Aaron,
Thank you for your review! We're pleased with the first class service, great products, prices, and communication.
Best regards,
Complete Aquatics Team
Ordered a Juwel Rio 350l with Juwel…
Ordered a Juwel Rio 350l with Juwel background over the weekend. Had it delivered 3 days later! There was one of the background panels missing and Chris was brilliant and apologised. That was late afternoon. It was delivered following day. Best price around and will now use complete aquatics for all my orders. First class.
April 22, 2026
Unprompted review
Reply from Complete Aquatics
Hi Darren,
Thank you for your review! We're delighted the Juwel Rio arrived quickly, the missing panel was sorted the next day, and you had the best price.
Best regards,
Complete Aquatics Team
Ordered a new filter on the website
Ordered a new filter on the website, order complete but no confirmation email which was odd.
Email and within 20mins Hannah explained they had issue with emailing certain addresses.
She ask for an alternative email and sent me the confirmation with in 5 minutes.
Great first time customer experience, will most certainly be using them more.
April 14, 2026
Unprompted review
Reply from Complete Aquatics
Hi Mark,
Thank you for your review! We're glad Hannah sorted the confirmation email quickly and you had a great first experience.
Best regards,
Complete Aquatics Team
Good price fast delivery
April 2, 2026
Reply from Complete Aquatics
Hi Graeme,
Thank you for your review! We're pleased with the good price and fast delivery.
Best regards,
Complete Aquatics Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.