The three items were fine but: they arrived in two separate parcels, on two successive days. If I had been asked, I would have chosen to have them delivered in one parcel. Thus using less packaging. T... See more
Company replied
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Review summary
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Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
Company replied
Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
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I am constantly surprised and pleased by the number of aids sold by Complete Care Shop. It is often difficult to find aids to make life easier if you have a range of disabilities. This retailer stocks... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Easy to use website
Easy to use website
Information easily understood
Delivery Information good and kept updated.
Delivery driver friendly and on time.
The garden kneeler is of good quality.
Thankyou
July 8, 2026
Reply from Complete Care Shop
Good afternoon, Julia
Thank you for your wonderful feedback.
We're so pleased to hear that you found our website easy to use and the information clear. It's also great to know that our delivery updates were helpful and that your driver was friendly and on time. We're delighted you're happy with the quality of your garden kneeler.
Kind regards
Gary
Very helpful with queries
June 26, 2026
Reply from Complete Care Shop
Good afternoon
We're happy to hear we could assist with your questions.
Should you need anything else, please do not hesitate to get back in touch.
Kind regards
Gary
Selling this brilliant product
July 10, 2026
Reply from Complete Care Shop
Good afternoon, Steve
Thank you for your feedback. We are delighted to hear that you found the product to be brilliant. Your positive comments are greatly appreciated.
Kind regards
Gary
Really pleased with the order of 2 Jar…
Really pleased with the order of 2 Jar openers one for me one for mom surprised how small it will open great gadgets for our hands not being very strong has taken the problem of jars opening to a whole new level now nothing is stopping us. Great delivery and as ever great company
July 9, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you so much for your fantastic feedback!
We are absolutely thrilled to hear how pleased you and your mom are with the jar openers. It's wonderful to know that these gadgets have made such a positive difference, making jar opening a breeze and empowering you both.
We're also delighted that you found our delivery great and consider us a great company. Your kind words mean a lot to us!
Kind regards
Gary
Fast, efficient service
My wife's rapid deterioration meant I needed a variety of aids asap. Order was processed and delivered quickly and smoothly, thank you!
July 8, 2026
Reply from Complete Care Shop
Good afternoon Mr Harrison
Thank you for your review.
We're pleased to hear that our fast and efficient service was able to support you when you needed it most. We understand how important it is to receive essential aids quickly during challenging times, and we're glad that your order was processed and delivered smoothly.
Thank you for choosing Complete Care Shop and for taking the time to share your experience. We wish you and your wife all the very best.
Kind regards
Jessica
Customer Experience Team
Excellent service delivery spot on time.
July 9, 2026
Reply from Complete Care Shop
Good afternoon Ken
Thank you for your review.
We're delighted to hear that you received excellent service and that your delivery arrived right on time. We work hard to provide a reliable experience for our customers, so it's great to know we got it right for you.
Thank you for choosing Complete Care Shop and for taking the time to share your feedback. We really appreciate your support.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Eric
Thank you for your wonderful review.
We're delighted to hear that you're pleased with both the product and the service you received.
Thank you for choosing Complete Care Shop and for taking the time to share your feedback. We truly appreciate your support.
Kind regards
Jessica
Customer Experience Team
Ordering was easy and delivery quick
July 9, 2026
Reply from Complete Care Shop
Good afternoon
Thank you for your review.
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a straightforward shopping experience and prompt delivery is something we strive for, so it's wonderful to know we met your expectations.
Kind regards
Jessica
Customer Experience Team
Perfect
Easy to order . Arrived next day. Perfect for hospital type bed . Can still operate bed with bed bumpers on .also no problem using hoist when there on the bed . Easy wiped down. Would highly recommend
July 9, 2026
Reply from Complete Care Shop
Good afternoon Isabella
Thank you for your fantastic review.
We're delighted to hear that you found the ordering process easy and that your item arrived the very next day. It's wonderful to know that it works so well with your hospital bed, allowing you to continue using both the bed controls and a hoist without any issues. We're also pleased that the easy-clean design has been a benefit.
Thank you for your recommendation and for taking the time to share your experience. Your feedback means a great deal to us.
Kind regards
Jessica
Customer Experience Team
Great product
This order went smoothly right from the start. Delivery wasn't too long a wait and, fortunately, it arrived on a day my son was coming to visit. He helped me put the legs on, as I would have found it difficult on my own. It's a very sturdy and well made piece of furniture. It looks great in my bedroom. The colour seems to vary with the light, and I think is bland enough to blend in with almost any decor. As for practical use, it's so good. Its been designed for practicality and hygiene. I've only used it a couple of times, as I've bought it to try to future proof, but it's extremely fit for purpose. I'm delighted with this purchase.
June 12, 2026
Reply from Complete Care Shop
Good afternoon Carole
Thank you so much for your wonderful review.
We're delighted to hear that your order went smoothly from start to finish and that you're pleased with the quality, sturdiness, and appearance of your purchase. It's great to know that the design meets your needs and provides the practicality and hygiene you were looking for.
We're especially pleased that the product is helping you plan ahead with confidence and that it blends so well with your bedroom décor. We hope it continues to serve you well for many years to come.
Thank you for choosing us and for taking the time to share your experience. Your feedback is greatly appreciated.
Kind regards
Jessica
Customer Experience Team
helped sort out a DPD delivery problem
July 8, 2026
Reply from Complete Care Shop
Good afternoon Julian
Thank you for your review.
We're delighted to hear that we were able to help resolve your DPD delivery issue. We understand how important it is to receive your order on time, and we're pleased our team could assist in getting things sorted for you.
Thank you for taking the time to share your experience. We really appreciate your feedback and hope to serve you again in the future.
Kind regards
Jessica
Customer Experience Team
Complete Care ShopEasily found what we were looking for…
Easily found what we were looking for on the website and easily ordered. Delivery was swift and product was as detailed.
June 25, 2026
Reply from Complete Care Shop
Thank you for your kind feedback! We are delighted to hear that you found our website easy to navigate and that your order was delivered swiftly. It's wonderful to know the product met your expectations.
Many thanks Nina
The Complete care shop
Product well made and very fast delivery
July 8, 2026
Reply from Complete Care Shop
Good afternoon RJ Giles
Thank you for your wonderful review.
We're delighted to hear that you're pleased with the quality of the product and our fast delivery service.
We really appreciate your support and look forward to serving you again in the future.
Kind regards
Jessica
Customer Experience Team
Really good service and quick delivery…
Really good service and quick delivery quality service. Thank you to the seller.
June 23, 2026
Reply from Complete Care Shop
Good afternoon Alison
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you were pleased with both the quality of our service and the fast delivery. Your kind words and trust mean a great deal to us.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards
Jessica
Customer Experience Team
Very friendly staff who dealt with what…
Very friendly staff who dealt with what I needed professionally and quickly
November 4, 2025
Reply from Complete Care Shop
Good morning Karen
Thank you for your wonderful review.
We're delighted to hear that our team was able to help you in a friendly, professional, and efficient manner. Providing excellent customer service is always our priority, so it's great to know we met your expectations.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon
Thank you for taking the time to leave a review.
We're delighted to hear that your order arrived exactly when promised and that your mum is very pleased with it. Knowing that both our delivery service and the product have met your expectations means a great deal to us.
Thank you for choosing Complete Care Shop. We truly appreciate your feedback and hope to be of assistance again in the future.
Kind regards
Jessica
Customer Experience Team
As advertised
As advertised, good strong construction and more importantly excellent to use
June 24, 2026
Reply from Complete Care Shop
Good afternoon Stefan
Thank you for taking the time to leave a review.
We're delighted to hear that your item was exactly as advertised and that you found it to be strong, well-constructed, and, most importantly, excellent to use. Knowing that the product has met your expectations is wonderful feedback for our team.
Thank you for choosing Complete Care Shop. We really appreciate your support and hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
I was notified when to expect the…
I was notified when to expect the delivery and the rollator turned up on time. The courier was pleasant and helped by bringing the parcel over the threshold.
July 7, 2026
Reply from Complete Care Shop
Good afternoon Christine
Thank you for taking the time to leave a review.
We're delighted to hear that you received clear delivery updates and that your rollator arrived on time. It's also wonderful to know that the courier was pleasant and helpful by bringing the parcel over the threshold for you.
Providing a smooth delivery experience is important to us, so we're pleased everything went as expected.
Thank you for choosing Complete Care Shop. We really appreciate your feedback and hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
Wooden Furniture raisers
I ordered Furniture raisers. I paid for delivery and experienced a problem with the delivery service. I contacted Complete Care and they were able to refund my delivery charge promptly, so I am happy with the customer service.
June 30, 2026
Reply from Complete Care Shop
Good afternoon Jane
Thank you for taking the time to leave a review.
We're pleased to hear that you're happy with both your furniture raisers and the customer service you received. While we're sorry to learn that you experienced an issue with the delivery service, we're glad our team was able to resolve the matter promptly by arranging a refund of your delivery charge.
We always strive to provide the best possible service, and it's wonderful to know that our team was able to help.
Thank you for choosing Complete Care Shop, and we hope to assist you again in the future.
Kind regards
Jessica
Customer Experience Team
There was a wide range which enabled me…
There was a wide range which enabled me to purchase the one most suitable for me
July 7, 2026
Reply from Complete Care Shop
Good afternoon Paul
Thank you for taking the time to share your feedback.
We're pleased to hear that our wide range of products helped you find the option that was most suitable for your needs. We understand how important it is to have plenty of choice, and we're delighted that you were able to find the right product for you.
Thank you for choosing Complete Care Shop. We truly appreciate your review and look forward to helping you again in the future.
Kind regards
Jessica
Customer Experience Team
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