I totally understand that the company is going through a revamp which they make customers aware of on there web site,but to take over a week to send out 2 decals something of a joke. I just hope after... See more
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See what reviewers are saying
I bought Mini Countryman hood stripes. The stripes are about 5 cm too short. They sent me new one, longer. Excellent after-sales support
The guys at Concept Graphics worked with me to apply custom colours to a existing sun strip but also resized and tweaked the design so it fitted the windscreen perfectly. Amazing service and attentio... See more
Tje website was easy to navigate and a team member was in touch, promptly and well inform3d giving me thw confidence that my unusual request could be met. This was two stripes fpr my Mini Cooper, but... See more
Company details
Information provided by various external sources
Visit Concept Graphics for a wide selection of High Quality Precision Cut Vinyl Decal Stickers for a wide range of applications including Cars, Home Interiors and many more. We also produce a wide range of Clothing & Accessories and Advertising signs for Businesses. Custom bespoke production services available.
Contact info
4.5
Excellent
346 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor service
I totally understand that the company is going through a revamp which they make customers aware of on there web site,but to take over a week to send out 2 decals something of a joke. I just hope after the work as been done they massively improve their service.
October 20, 2026
Reply from Concept Graphics
Sorry to hear this under normal circumstances we ship all orders within 24 hours however from the 16th till the 26th we have been undergoing some upgrades which prevented us dispatching orders till the 26th regardless of what the order consisted off. This was stated on the site and do apologise for the delay. I can see from my end that the order shipped yesterday the 26th.
Sorry for Any inconvience
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I bought Mini Countryman hood stripes
I bought Mini Countryman hood stripes. The stripes are about 5 cm too short. They sent me new one, longer. Excellent after-sales support
October 6, 2026
All ok product very good
October 8, 2026
I received the product in time
I received the product in time, plus the product quality was great…and I’m looking forward to buying more products
September 8, 2026
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I appreciate the decals but I didn’t…
I appreciate the decals but I didn’t receive 1 of the decals that I ordered. The wrong decal was packaged and sent to me. I sent a message to customer support and I have not heard back.
To be honest I do like the quality of your decals. I just wish you would send me the decal that I ordered.
September 3, 2026
Reply from Concept Graphics
Hi Sorry to hear this, We emailed you back on the 14th, As both items are very simmilar we just need you to email back confirming which one you need replacing.
Excellent service,quick delivery and a…
Excellent service,quick delivery and a very good quality emblem
September 14, 2026
Easy to navigate web site fair prices…
Easy to navigate web site fair prices unusual items fast delivery hope to do business with Concept Graphics again
August 28, 2026
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Terrible Customer Service
Placed an order on 16.08.26 - Order Number 5451 - Order Total £38.83
Received my order on 18.08.26 - both Italian colourway decals but the shades did not match one another so I felt they wouldn’t look right on the same car.
Politely emailed on the 18.08.26 to arrange a return. No response.
Using their website I followed the returns process. The returns were received by them on 24.08.26. The item was fully tracked with a photograph of the item being received.
I emailed again on 28.08.26 as I had received no communication and no refund.
Today, 07.09.26 I still have received no refund or any form of communication. I have now been forced to contact my credit card company to request a chargeback.
Any sort of response or communication would have avoided negative feedback.
EDITED TO ADD - Frustrating how the company has immediately responded to my negative review but has ignored my emails.
The website clearly states - “If for any reason you wish to cancel your order with us please send an e-mail to EMAIL ADDRESS STATED HERE. We can cancel the order at any time so long as the Goods haven’t been dispatched.
In the event that your order has been dispatched you can return the Goods to us within 30 working days. The Goods must be returned in their perfect, un-opened condition and sealed in their original packaging (With the exception of clothing products). The costs of returning Goods to us will be met by you. When we receive the Goods we will authorise a refund. We will refund for the cost of the Goods only.
The Goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the Goods and get proof of posting in case of loss or damage.”
There is NO option to arrange a return funded by yourselves. I followed the returns process as is clearly stated on your site. I have sent three emails dated 18.08.26, 28.08.26 and 07.09.26. I have screen shots of all of them.
Tracking Number - VU471479078GB via Royal Mail. I can clearly see my parcel in the photo. I also included a handwritten note inside the box stating order number, order date and my name. All of which I have photos of.
August 16, 2026
Unprompted review
Reply from Concept Graphics
Update - Thank you for supplying the details and tracking in relation to the order I can see the refund has been processed and I will look into locating the item.
Sorry for any inconvience caused
Hi,
Sorry to hear this, Could you please email contact@concept-graphics.co.uk with your order number.
Upon checking our orders I cannot seem to see any orders for Italian flag stickers placed on the 18th. I also annotated see any emails corresponding to those dates supplied.
Once we have the order number we can resolve this for you promptly.
Product was great - pity about the customs costs
Product was great, but had to pay almost the same price again in customs. It doubled the cost of the product.
August 18, 2026
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Excellent design work
Excellent design work, made the gel badges I wanted , great communication and dispatch, 5 stars
August 9, 2026
Excellent quality product and very…
Excellent quality product and very quick dispatch and delivery.
Would recommend.
June 30, 2026
Brilliant company
Brilliant company
I’m going to order a few items for my gt3 cup car
Thank you
June 17, 2026
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I would Recommend Concept Graphics
I would Recommend Concept Graphics, Friendly and helpful customer service when discussing and completing an order.
May 9, 2026
Would recommend and use again
Great communication sorting out the design I wanted for my car badges. Excellent quality and delivered quickly
June 15, 2026
The items were good quality and arrived…
The items were good quality and arrived in New Zealand in an acceptable time frame.
June 8, 2026
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