Conrad Electronic Österreich Reviews 1,852

TrustScore 4.5 out of 5

4.6

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Company details

  1. Electronics & Technology

Information provided by various external sources

Als einer der führenden Versender von Technik und Elektronik in Österreich bietet Ihnen Conrad Electronic eine spannende Welt voller innovativer Ideen. Besuchen Sie unseren Online Shop unter www.conrad.at


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very quick and excellent !

Very quick delivery and excellent offers here! Bought a new Ss Apex Pro Tkl gaming keyboard at the cheapest price including free shipping and it's delivered today (so fastly within 48 hours in perfect condition). In my previous purchases also i got a good experience so feel that Conrad is quite reliable too.

July 12, 2023
Unprompted review
Conrad Electronic Österreich logo

Reply from Conrad Electronic Österreich

Guten Tag, vielen Dank für Ihr positives Feedback! Es freut uns, dass wir Sie mit unseren Leistungen überzeugen konnten. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team

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Rated 1 out of 5 stars

Conrad has no proper security

Conrad has no proper security. Anyone can simply create an account with any email and order with no payment. There is no email address verification. I reported this to their support and they simply told me to not accept the package. They do not seem to want to understand the issue. I emailed them, I called them but the result is the same.

January 2, 2023
Unprompted review
Conrad Electronic Österreich logo

Reply from Conrad Electronic Österreich

Good day,

thank you for your message.
We apologize for any inconveniences caused.

We have gladly forwarded your suggestion for improvement to our quality management team.

Because the order is already on the way, we are unfortunately not able to cancel, so please, as advised, do not accept the package.
As soon as the item has returned, you will receive a credit note. You will not be charged for this order.

We will get back to you about this issue as soon as possible.

Thank you in advance.

Your Conrad Customer Service Team

Rated 1 out of 5 stars

Worst experience ever buying in internet!

I ordered a fridge on the Conrad website. When the promised delivery date came, there was no delivery. To my numerous requests about the status of my order and new delivery date, I received no replies. Absolutely none! I was completely ignored. No product, no money, no feedback. This is incredible. The story is still not finished. I am desperately struggling to get my money back. If I do not get it in the next few days, I will escalate the case to the consumer protection authorities. The worst experience ever. Never again will I ever deal with Conrad and will spread this info to all my friends. The company does not care a bit about its reputation.

July 15, 2022
Unprompted review
Conrad Electronic Österreich logo

Reply from Conrad Electronic Österreich

Good day,

thank you for your feedback!

We apologize for any inconveniences caused, due to a shortage in staff, longer waiting times can occur. Your mails have already been forwarded to the responsible employees and a solution is already in progress.

We hope to be able to convince you of our improvements in the future and wish you all the best!

Your Conrad Customer Service Team

Rated 1 out of 5 stars

I'm so pissed off by Conrad

I'm so pissed off by Conrad that I'll definitely never order anything again! Unfortunately, I was stupid enough to believe what's on their homepage. Specifically, it was stated that the desired item was available immediately and delivery would take place within five to ten days. I've been waiting for over a month now !! A specific delivery date is no longer given, it only says "as soon as available". Conrad did not even inform me about it. I don't get an answer to my e-mails and when I call they are either unavailable or unfriendly! Why should they, I paid the 800 Euro purchase price over a month ago! So the next time it will be a purchase from the definitely much more competent international competition and definitely not a purchase from local retailers, thank you Conrad!

December 10, 2021
Unprompted review
Conrad Electronic Österreich logo

Reply from Conrad Electronic Österreich

Guten Tag Sarah,
es tut uns außerordentlich leid, dass das bestellte Produkt nicht geliefert wurde. Wie bereits persönlich mitgeteilt, wurde die Bestellung storniert und Sie bekommen das Geld retourniert.
Wir wünschen Ihnen alles Gute und bleiben Sie gesund!
Ihr Conrad Kundenservice Team

Rated 1 out of 5 stars

Conrad ständig errinnert mich an…

Conrad ständig errinnert mich an unmögliche Rechnung. mein Email unten

Re: [Ticket ID 8491073] | Your open amount with Conrad

As I have explained many times this bill is incorrect.

Any orders I placed with Conrad were prepaid. I do not have ability to order on credit. I once phoned Conrad to clear this up and they said they would delete the faulty invoice. Now 6 months later I once again get Email and paper reminders.

Remove the faulty invoice from your system and NEVER contact me again about it, except to confirm you will never contact me again about it

regards

October 5, 2020
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Bought an MSI computer 1k. HDD died after 3-4 months of use. Gave it for repair, they said it would take 3 weeks. 5th week now, still no news.

May 9, 2018
Unprompted review
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