Consols Oils Reviews 228

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and efficiency, making interactions pleasant. The service is frequently highlighted as excellent and reliable, with many people appreciating the ease of ordering online and the overall smooth experience. Consumers also find the prices to be competitive and affordable. However, some customers also noted issues with the delivery service. While many experienced quick and on-time deliveries, a minority of people were dissatisfied with late deliveries, unfulfilled promises, or a lack of communication regarding delays. Some also mentioned problems with order processing or incorrect access for deliveries.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many praise the politeness... See more

Service

Reviewers mention positive feedback about service, consistently praising the friendly, reliable, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and friendliness. Customers... See more

Price

Customers had positive experiences with price. Many reviewers were impressed by the affordable prices, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The usual high standard of service from Consols Oils. Friendly, no hassle booking and a good price. Plus, of course, the ever-friendly and efficient Jon doing the delivery. Highly recommended.

Rated 5 out of 5 stars

Very stupidly I ran out of oil and had no heating, I was afraid it may take a while before I could get a delivery to Lizard but after explaining my dilemma to Sue she said she would see what she co... See more

Rated 5 out of 5 stars

Am a new customer, and not having had consols visit my property, I gave a thorough description and photos of my tank and it's location, the driver was able to find it and ring once there to check. Th... See more

Rated 5 out of 5 stars

I fully recommend Consol Oils. I have been dealing with Chris and he was super friendly, and helpful and the delivery of oil was really quick. The driver was also really friendly. Superb customer serv... See more


Company details

  1. Fuel Supplier

Information provided by various external sources

We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

228 reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great driver

Great driver. He called ahead to navigate access issues properly. Very patient and efficient.

Break down of vehicles caused a substantial delay in delivery.

September 17, 2024
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Rated 1 out of 5 stars

Placed order 11th September

Placed order 11th September, delivery should have been by 18th but still haven't received!I
Telephoned on 25th and told delivery would be priorty,
apparently not.
Hoping this is a one of situation as service is normally a lot better

September 11, 2024
Rated 4 out of 5 stars

Very pleasant and helpful delivery…

Very pleasant and helpful delivery person. I did expect a text message the day before to advise when delivery would be, unfortunately this didn’t happen, but your driver rang me and I went to the property within 5 minutes to unlock tank for him.

August 22, 2024
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Rated 5 out of 5 stars

Excellent Service

Delivery is fast, service is good and very easy ordering on line and the drivers are so helpful and friendly and respect your property

August 11, 2024
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Rated 5 out of 5 stars

Good price

Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.

July 20, 2024
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