Construction Helpline Ltd Reviews 

1,378
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues after making payments, often not receiving the services or certifications they had paid for, such as CSCS cards or NVQ qualifications. Reviewers frequently experienced a severe lack of communication, with calls and emails going unanswered, and the overall service and customer support were consistently described as poor, leaving many frustrated and without resolution. However, some customers also noted positive experiences with the staff, particularly highlighting helpful lecturers, tutors, and assessors who were supportive and encouraging.

What people talk about most

Payment

Reviewers express significant dissatisfaction regarding payment issues, with many reporting that payments... See more

Staff

People report ambiguous experiences with staff, with some customers praising the competence, helpfulness, and... See more

Service

Users describe negative interactions with service, citing poor communication and a lack of proper client... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment due to poor... See more

Customer communications

Clients share negative opinions on contact, with many reporting difficulties reaching the company by phone,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

They are a sponsorship company that brings people from India to scam others in the UK. They will keep calling you until they get what they want — your money and your time. After that, they disappear... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.3

All reviews

(1,378)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good instructor

Very good instructor, broke everything down, and because of that I managed to pass.

November 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

I understood everything that I was…

I understood everything that I was taught in the course and it made me feel very happy.

November 20, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good and helpful

Very good and helpful

November 8, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Tutor was excellent

Tutor was excellent really made the effort to get main points across to whole group look forward to the next one keep up the good work in making all workplaces safer.

November 8, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

CSCS card

Tutor was excellent straight to the point, all training PowerPoints where informative and help out a lot to answer the questions. Key points of knowledge that were relevant to the examination.

November 8, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

Construction Help Line have been here…

Construction Help Line have been here for me ever since I speak to one of the colleagues. I think Elizabeth have now got my blue card and I’m looking forward to complete the Gold Card in future.

October 1, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The teacher Wes gray I am plesdt with…

The teacher Wes gray I am plesdt with it all

September 26, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Tutor was excellent and the course was…

Tutor was excellent and the course was very informative.

September 16, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Good experience and professionally …

Good experience and professionally done Thanks

September 16, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

Good tutor and very efficient

Good tutor and very efficient

August 30, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

I had a good experience with my course

I had a good experience with my course

August 30, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

brilliant service definitely recommend

brilliant service definitely recommend

August 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great communication throughout and the…

Great communication throughout and the venue for the 1 day (3hours in total) was easy to find and park! Abit pricey for what it is but they do what they say on the tin.

August 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 4 out of 5 stars

Arrived and the gent host the course…

Arrived and the gent host the course was brilliant. The course itself was interesting. Very easy and very welcoming

August 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Instruction very clear and felt good…

Instruction very clear and felt good briefing before helped and good experience will send other guys who work for me on same course when required

August 2, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

It was made more fun by having the…

It was made more fun by having the group all participate in discussion instead of having us just listen to the information being given and take it in

August 2, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. CSCS Couse taken on 24th January 2024 and card still not issued!! Phoned at least 5 times and always same answer 'Will be next week, sorry we have a backlog'. WHAT 7months backlog ?? Make a wise choice and go direct via CITB site.
Emailed response is same ' Now we have forwarded your CSCS card application to the card processing team to be processed it soon'
CITB have no record of application.

July 26, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,

Thank you for your feedback. We apologize for any inconvenience caused during your application process. We take all feedback seriously and appreciate your review so we have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We would like to inform you that your card has been issued on 29-07-2024 as discussed on 25-07-24 with you and it should have been delivered.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

Great customer service from Elizabeth…

Great customer service from Elizabeth Watson and good tutor. Got my new lvl3 and I am about to apply for gold card after attending the bootcamp.

May 30, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

course help

Very nice customer service team they gone through with my queries and sorted the exam page

July 18, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great customer service

Great customer service

July 5, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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