Construction Helpline Ltd Reviews 

1,378
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant communication issues, with calls and emails often going unanswered, leading to a consistent lack of updates. People frequently experienced considerable delays in receiving promised services or qualifications, often waiting months for cards or certificates despite making payments. Reviewers also highlighted widespread administrative failures, where cards were not processed or certificates not issued after tests were passed, causing significant frustration. However, some customers noted positive interactions with staff and tutors, describing them as informative, encouraging, and helpful for a better learning experience.

What people talk about most

Payment

Customers express significant dissatisfaction with payment processes, frequently reporting issues with the... See more

Staff

People report ambiguous experiences with staff, with some customers praising the competence, helpfulness, and... See more

Service

Consumers find service to be negative, with many reviewers expressing extreme disappointment and describing... See more

Customer service

Customers consistently express dissatisfaction with customer service, citing poor communication and a lack of... See more

Response time

Reviewers consistently express dissatisfaction with response times, citing a lack of communication and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

Showed potential interest in a course but the phone calls and emails pressuring me to 'close off' the sale were relentless!!! Unfortunately I won't be booking Today 2nd of October still the cal... See more

Company replied

Rated 1 out of 5 stars

They are a sponsorship company that brings people from India to scam others in the UK. They will keep calling you until they get what they want — your money and your time. After that, they disappear... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.3

All reviews

(1,378)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service for my exam page…

Good customer service for my exam page setup, they were very polite with me , thank you very much guys

June 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 1 out of 5 stars

This business is extremely frustrating

This business is extremely frustrating.

They are trying to deliver bootskill camp courses in the UK but their staff barely speak English.

If you ask a simple question it will confuse them and they will attempt to side step it.

They have no idea what they are doing. They call the same people to enroll multiple times and ask the same bunch of questions.

I am not sure if another company delivers the actual course but if so their outsourced call centre is an absolute catastrophe of a mess. Utter shambles.

They have no idea what postcodes they support, qualified me to enroll several times. Then called hung up, called again to then out me on hold because they didn't know their own course names. Then finally after wasting another hour of my time said they didn't provide courses in the area they previously said they did and asked me to fraudulently out someone else's address down as my own to get funding.

Utter joke. Do not use.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

they helped everything setting up the…

they helped everything setting up the exam and tech problems

June 13, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

It’s Grate company to train people who…

It’s Grate company to train people who are willing to join in the construction industry.. Great experience.

June 8, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The environment was safe

The environment was safe, the facilitator was well elaborate, examples were used and illustration during teaching.

June 8, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

assistance with course set up

Ethan Brown was a huge help, Thankyou so much for your assistance with the system check and helping to set the exam set up onto my computer

June 3, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The customer service and Facilitation…

The customer service and Facilitation were awesome

May 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

I booked a test with the company and it…

I booked a test with the company and it was easy and the presenter was fantastic

May 23, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very helpful and great understanding

May 23, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Office poor

Office poor
Course great

May 23, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers. We will work on your feedback.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Excellent live online course with an…

Excellent live online course with an amazing and a very experienced and very helpful tutor. I thoroughly recommend constructionhelpline.com

March 14, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 5 out of 5 stars

It was great was really helped by…

It was great was really helped by teacher in induction and the company was great help

May 16, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Pass in first attempt always recommended.

May 11, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very excellent,I learnt alot and the…

Very excellent,I learnt alot and the tutor very co operative

May 11, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

It was a fantastic experience

It was a fantastic experience. The facilitator was very warm and welcoming

May 11, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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Rated 1 out of 5 stars

Worst company ever!!!!!

Worst company ever!!!!!! Do NOT USE
applied and paid for my card over 10 weeks ago still not here. Every time you try and speak to them you get the same excuse. What a load of rubbish

May 10, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for taking the time to leave a review, although we would like to clarify that we do not have any record of you being a customer of ours. We take all feedback seriously, but we do hope that you can provide us with more information about your experience with our product/service. We strive to provide the best possible experience for our customers and If you could provide us with your contact details or Order id, we would be happy to address any concerns you may have.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Informative course

Informative course, well explained and informally presented.

May 1, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

They are good

They are good

April 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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