Contact Coffee Co Reviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional taste, noting that the rich coffee delivers a powerful, delicious, and remarkably smooth kick. Many people highlight the brilliant, heavy body and premium quality that completely stands out from standard market options. Some of the reviewers were extremely happy with the convenient coffee bags and straightforward subscription services available. Consumers everywhere also love knowing that buying these products actively supports brave veterans and hard-working independent people. Shoppers additionally mention that brewing equipment like the french press and aero press devices are fantastic daily additions.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as some of the best they have ever tasted with... See more

Quality

Clients share positive opinions on quality, highlighting that the coffee is fresh, bold, and incredibly easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received my order of 4 different blend packets packed inside an original surplus ammo tin. For 40 odd quid, exclusive of delivery, the value is absolutely phenomenal. I just brewed my fir... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful coffee. Red On hits like a truck, tastes good and gets you flying. Thanks Contact for sorting me out, delivery was excellent. 10/10, just earned a new customer 🔥

Company replied

Rated 5 out of 5 stars

Super proud to be collaborating with Luke and the team at Contact Coffee in support of Scotty's Little Soldiers. It has been a real joy at every touchpoint. And the coffee is fantastic. Delivery, foll... See more

Company replied

Rated 5 out of 5 stars

Just replenished my supply of Contact Coffee bags and grabbed a French Press to bring back to East Africa for work. My spirits are definitely lifted!As usual, the service was excellent.

Company replied


Company details

  1. Coffee Store
  2. Camping Store
  3. Coffee Shop
  4. Coffee Stand
  5. Coffee Wholesaler
  6. Outdoor Clothing and Equipment Shop

Written by the company

The story begins with two serving Royal Marines frustrations of drinking poor freeze dried substandard instant coffee during operations and exercises around the world. Our mantra of “Quick Coffee” drives us to seek ways of brewing the best fresh coffee with minimal equipment and in the shortest amount of time in any environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(179)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery seems slow after being…

Delivery seems slow after being notified that dispatch has been made
Quality of coffee is great

January 28, 2023
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Reply from Contact Coffee Co

Thank you for the review Elaine. Glad you are enjoying our coffee. Our delivery service is 48 hours with Yodel and your order was delivered within this time. If we opt for a faster service it would be a price increase and we like to keep our delivery prices reasonable. Your feedback has been noted and it will be discussed. Thank you

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Rated 5 out of 5 stars

Delicious coffee on the go!

The coffee is absolutely brilliant! The coffee bags are amazing for on the go and up a hill! Really easy to make a good brew in bad weather conditions. The bags are super handy and easy to pack away with minimal mess.
It's so good to have a delicious coffee on a cold snowy mountain.
The customer service was also amazing super friendly!
Would highly recommend.

January 13, 2023
Unprompted review
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Reply from Contact Coffee Co

Thank you for the review Lucy. Glad you are enjoying the coffee bags! And I will pass on your compliments to the customer service team.

Rated 1 out of 5 stars

Avoid

Avoid. Any company that can't be honest and upfront about terms isn't worth doing business with. The cancel anytime coffee club isn't "anytime" there's a 3 month minimum which isn't in terms and conditions nor is it on any of the blurb or sales pages but hidden in an FAQ document elsewhere on the website. Utterly detest companies like this. The coffee all tastes the same. Ordered 1 of each grind. All taste the same. Often pictured with an Aeropress (great gadget btw) but contact coffee isn't properly ground for these. If you want a great tasting coffee from an honest coffee company I'd go to Coaltown.

Update on response: Ah still unable to take any accountability and insist on customer blaming.
Firstly the customer is always right in matters of taste and style. As discussed in our emails you have no enforceable contract agreement with me as your "customer service manager... lol" has already capitulated that your hidden minimum term is not in your terms and conditions of sale, and despite that you have proceeded in stealing more money from my account for a product and service I cancelled. There's no point in emailing you as you have zero interest in resolving my issue with you.

January 26, 2023
Unprompted review
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Reply from Contact Coffee Co

As discussed over email with yourself already - Our minimum term is clearly available for all customers to see and in the years we have been running the club you are the first customer to have an issue. The minimum term is stated in the FAQ's (on our club page it states for more information see FAQ's), it is also in the product description. Our club takes at least three months for us to get a profit and as a small business who have just come through tough times we think this is fair.

Not all of our 5 blends taste the same they have different origins and tasting notes if made correctly.

Shots Fired - Barzil/Ethiopia Djimma - A very smooth blend, great for espresso based drinks and cuts through milk very well. It offers a great body and strong chocolatey flavours with hints of nut.
Battle Prep - Brazil/Latin America - An intense blend, full bodied with a powerful liquorice and cocoa notes. Smokey with a dense syrupy body.
Blue Light - 100% Sumatran Arabica - Full bodied earthy flavours with spicy, chocolate notes in the finish. Velvety texture and persistent aftertaste.
Red On! - Speciality Indian Robusta - A single 100% speciality Robusta from Southwest India. A perfectly balanced clean coffee, high in caffeine with a sweet and subtle acidity.
After Hours - Brazil/Ethiopia/Robusta - An intense and complex blend with notes of roasted nut, dark coacoa and sweet cedar wood.

Our ground coffee blends are best used with a drip filter or cafetiere as stated on them. We recommend to buy beans and grind your own if using another method.

Thank you for your feedback and feel free to email us if you are still not satisfied with our response. Thank you for your custom.

Rated 5 out of 5 stars

Absolutely adore the Contact Coffee Co

Absolutely adore the Contact Coffee Co.

Their service is second to none and the staff always go above and beyond to help you.

The coffee itself… well let’s just say it’s a saviour on them sleepy days! I couldn’t recommend this brand enough, absolutely love their coffee. I especially love taking it on my adventures and camping along with the cutest little Contact Coffee camping cup!

January 18, 2023
Unprompted review
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Reply from Contact Coffee Co

Thank you for your feedback Kirby. Glad to hear you are happy with our coffee and the service we provide and that the staff looked after you.

We agree that our coffee is definitely a saviour on sleepy days!

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Rated 5 out of 5 stars

Great Experience from Website to Cup ☕️

I've tried a few of their different blends and it's safe to say I'm now hooked. After Hours and Battle Prep are probably my favourite 2, but to be honest, of all the one's I've tried (including the decaf 👀) they all taste great!

Love the coffee, merch & supporting a good cause while I drink it 💙

January 10, 2023
Unprompted review
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Reply from Contact Coffee Co

Hi Lizzie, thank you for the feedback. Glad you are enjoying our blends. We also find it hard to choose our favourites. The decaf has been a huge hit with people too. Thank you

Rated 5 out of 5 stars

Great Coffee Great Service.

Great Coffee Great Service.

I have been drinking contact coffee for awhile now and they always deliver the goods.

From beans to battle bags they ensure you always have a good cup when outside regardless of the terrain or weather.

January 10, 2023
Unprompted review
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Reply from Contact Coffee Co

Thank you for your review Guy! Glad you are enjoying our coffee in different ways. The Battle Bags are perfect for the outdoors!

Rated 5 out of 5 stars

Great tasting coffee!!

Great tasting coffee! I ordered one normal and one decaf and they’re both great. Communication with staff was clear and friendly. I also got a camping cup which I love! Thanks so much guys!

January 10, 2023
Unprompted review
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Reply from Contact Coffee Co

Thank you for your review. Glad you had a good experience when ordering with us.

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Rated 5 out of 5 stars

Used the company for years

Used the company for years. Had an issue recently with my subscription where I wanted to change coffees in my order. In all honesty it was far too late to change but got in touch and the guys amended the order for me. Fantastic service and the coffee is awesum.

January 9, 2023
Unprompted review
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Reply from Contact Coffee Co

Hi Sam, thank you for your review. Glad we could be of assistance for you and we will always do our best to resolve and issue.

Rated 4 out of 5 stars

Sales and Marketing led to a first…

Sales and Marketing led to a first purchase and from picking to paying I could fault a thing, it was a truly hoofin service.

January 5, 2023
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Reply from Contact Coffee Co

Hi Iain, thank you for your review. Great to hear you had a great experience as a new customer. Thank you for your custom.

Rated 5 out of 5 stars

Thanks Contact Coffee!

We use contact coffee for the subscription service. Always fast delivery and great comms from the team.
We drink the coffee as a double shot espresso pre-workout and it tastes great as a brew anytime of the day.
Thanks Contact Coffee.

December 16, 2022
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Reply from Contact Coffee Co

Thanks for the review Andy! Definitely a good pre-workout choice! Glad you are enjoying the coffee.

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Rated 5 out of 5 stars

Read WHY - this makes more of a difference than the quick look

Well look this is a mega product in practical terms, also though we looked at the people behind the brews and bags.
There is a sincere will to deliver the coffee people love in a way you can access any where in the world.
Our international rescue operators carry the bags and our HQ stock the range of beans, bags and grounds.
There is more to this than the overt excellent brand or the way to manage having a quality coffee when most have crappy instant.
CCCo are special decent humans and do more than can be seen, for our team there is a reminder to seek purpose and to be the difference when we have a chance to share a brew.
Thankyou to us CCCo you are part of world class live savers morale and motivation on ops.
D

November 22, 2022
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Reply from Contact Coffee Co

Hi Dan, thank you for a 5 star review and seeing beyond us being just a coffee company! Thank you for your custom

Rated 5 out of 5 stars

Best coffee around in my experience

Best coffee around in my experience, I’m often outdoors and using CCCo to brew up my cowboy coffee on my Trangia out in the woods while out camping or hiking. I highly recommend giving them a go, Red On or Battle Prep are my favourite blends.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. The item I bought was delivered really quickly. I had a slight problem with the delivery and it was sorted within a couple of hours. Would definitely recommend.

November 1, 2022
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Rated 5 out of 5 stars

Awesome company to do business with

Awesome company to do business with. Turbo efficient process and delivery!! Great customer service and support. Highly recommend.

October 14, 2022
Unprompted review
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Reply from Contact Coffee Co

Thank you for the awesome feedback and was a pleasure working with you guys 👍

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