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Container and Packaging Reviews 565

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and patient approach, especially when dealing with complicated orders or specific needs. The ordering process is often described as smooth and easy, with products consistently meeting expectations in terms of quality and fit. However, some customers also noted minor issues with product specifics, such as caps not functioning as expected or bottle walls being thinner than anticipated. Additionally, a few people found it challenging to locate matching components on the item page and expressed dissatisfaction with the cost-effectiveness of small orders due to shipping.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Order

Reviewers mention positive feedback about order, highlighting the smooth and easy ordering process,... See more

Product

Consumers find product quality to be consistently high, with many praising the well-made items and excellent... See more

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dillan is fantastic! Quick response time, follows up, one of few vendors I can rely on completely. Saves time & money...Great at his job. Truly one of my top sales reps for dependability. Excellent... See more

Company replied

Rated 5 out of 5 stars

We have worked with Dan Grover for years. And he never disappoints! He always responds quickly and looks for the closest delivery point. Quality of product has always been consistent. Overall, it's... See more

Company replied

Rated 5 out of 5 stars

Container and Packaging has always treated my company well. They look for ways to improve your needs and offer better pricing as the quantity rises. I highly recommend this Company. Bird is very kin... See more

Company replied

Rated 5 out of 5 stars

GJ was a pleasure to talk with and even showed interest in my projects. Every order I've placed with Container and Packaging the process is smooth and easy and everyone who picks up the phone has alw... See more

Company replied


Company details

  1. #4 of 13 best companies in Packaging Company
  2. #1 of 5 best companies in Container Supplier
  3. #2 of 2 best companies in Glassware Wholesaler
  4. #2 of 5 best companies in Packaging Store
  5. #7 of 21 best companies in Packaging Supply Store
  6. #2 of 2 best companies in Plastic Wholesaler

Written by the company

Container and Packaging started as a family-owned business and has provided packaging solutions and logistical expertise to entrepreneurs and established companies for over 50 years. In 2018, Container and Packaging became an employee-owned company, with a continued goal of bringing value to businesses through each step of their packaging evolution with expertise, partnerships, buying power, and resources. Headquartered in Eagle, Idaho, Container and Packaging operates multiple strategically located fulfillment centers throughout the country; with deliveries quickly reaching all 50 states and more than 70 countries. From the very beginning, Container and Packaging has built success through one-on-one conversations with customers to discover what they truly need to make products they can be proud of. From start-up to multi-national company, Container and Packaging has the capability to help your company throughout the life of your business. With thousands of unique stock products and access to hundreds of thousands through a nationwide network of vendors and manufacturers, Container and Packaging can get what your product needs. Container and Packaging's reputation has been built on creative solutions and excellent service, listening more than talking, choosing creativity over complacency, and smashing expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

565 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great

Great company to order from very helpful and fast processing. They keep you well informed with the shipment.

March 20, 2026
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Reply from Container and Packaging

Thank you for your feedback, Debbie! We work hard to provide you the information you need before you need it. We're thrilled to hear that you noticed!

Rated 5 out of 5 stars

I have been ordering from Container…

I have been ordering from Container Packaging for many years. I’ve never had a problem. Customer Service was always quick easy and shipping never a problem.

March 13, 2026
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Reply from Container and Packaging

Thank you, Margaret! We appreciate hearing from our customers that have been with us for a long time. We look forward to many more years to come!

Rated 5 out of 5 stars

Customer service saved the day…

I had a little hiccup in my order this time. I was sent the wrong box from the warehouse, but I was able to connect to the chat portal and talk to customer service. It was immediately corrected and I had my correct box within 1 day. Thank you for having great customer service and caring for your customers.

March 17, 2026
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Reply from Container and Packaging

Rebecca, it's good to hear we were able to get this resolved for you so quickly. Thank you so much letting us know there was an issue as soon as you did. We appreciate your assistance in getting this resolved. Thank you!

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Thank you.

March 18, 2026
Unprompted review
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Reply from Container and Packaging

We are thrilled to hear about your recent experience with us. We enjoy hearing from our long-time customers. Thank you for your continued business!

Rated 5 out of 5 stars

Naiomi Was excellent

March 19, 2026
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Reply from Container and Packaging

Thank you, James! Naomi will love to hear this! She truly loves to give genuine great customer service. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Everyone who answers the phone is kind

Everyone who answers the phone is kind, courteous and my orders re always correct

March 11, 2026
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Reply from Container and Packaging

We love to hear this, Renau! Our Customer Care team works hard to provide great customer service and getting your order right is part of that process. Thank you for your feedback!

Rated 5 out of 5 stars

5 enthusiastic stars

5 enthusiastic stars. My customer service rep Lindsey was courteous, helpful and thorough. She assisted in securing the best pricing on the myriad items I needed and saved me a ton on shipping costs. Container & Packaging will be my go-to source for my packaging needs in the future. Thank you!

March 18, 2026
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Reply from Container and Packaging

Amanda, thank you so much for your kind words. We are thrilled that Lindsey provided you with such great service and was able to save you money. She is an indispensable part of our Customer Care team. We'll be sure to share your feedback with her. We look forward to working with you again soon!

Rated 5 out of 5 stars

GREAT

Seamless as usual with Jason.

March 16, 2026
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Reply from Container and Packaging

Thank you, Alan! We appreciate you and your company!

Rated 5 out of 5 stars

Brittany and Emily answered all of my…

Brittany and Emily answered all of my questions and made ordering very easy.

10/10 Thanks!

March 13, 2026
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Reply from Container and Packaging

That is so great to hear, Alan! It's wonderful to hear that both Brittany and Emily made your ordering process informative and quick. We look forward to working with you again soon!

Rated 5 out of 5 stars

She was very patient and understanding…

She was very patient and understanding in what I wanted. I even order some samples to get a better feel in what I'm purchasing. Well definitely be buying from this company. Thanks

March 13, 2026
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Reply from Container and Packaging

Noya, thank you for taking a minute to leave us a review. I see you worked with Lindsey. She has been a wonderful addition to our Customer Care team. We are thrilled to hear about your experience with her. I look forward to sharing your kind words with her.

Rated 5 out of 5 stars

C & P has always shipped quickly

C & P has always shipped quickly. Prices are reasonable with consistent packaging. They answer any questions with quick, courteous results. Thanks for being so helpful

March 13, 2026
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Reply from Container and Packaging

You are very welcome, Susan! We appreciate your business and your kind words. We can't wait to assist you again!

Rated 5 out of 5 stars

Naomi remembered my from my initial…

Naomi remembered my from my initial order always very helpful.

March 11, 2026
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Reply from Container and Packaging

We love to hear experiences like this, Travis! Naomi has been with us for a long time, and she is remarkable at what she does. I look forward to sharing your kind words with her. Thank you!

Rated 5 out of 5 stars

customer Service superstars

The support associate was extremely friendly and helpful. Container and packaging is definitely very easy and efficient to work with.

March 10, 2026
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Reply from Container and Packaging

We really appreciate your kind words, Frank. Thank you!

Rated 5 out of 5 stars

Great customer Service

I was able to get my closures that I needed that were out of stock they made sure they notified me when they were available and I was able to order everything that I needed in one order.

March 6, 2026
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Reply from Container and Packaging

Thank you so much for taking a few moments to leave us a review. We are thrilled to hear we were able to find you some lids after all! We look forward to assisting you again soon!

Rated 5 out of 5 stars

Lindsay was very helpful with all…

Lindsay was very helpful with all aspects of my call. She took the time to make sure I have the right product for my needs.

March 6, 2026
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Reply from Container and Packaging

Well, Karen, your sweet words have made our hearts so happy! We just adore Lindsey. She really loves her job and even more, helping our customers, like yourself, as you were able to see. Thank you for spending a moment sharing your experience.

Rated 5 out of 5 stars

GJ was so helpful and nice!!

GJ was so helpful and nice!!! Great job!!!!!

March 6, 2026
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Reply from Container and Packaging

Thank you, Melinda! We just love GJ. She is an integral part of our team. We appreciate you taking a moment to leave a review.

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