Controlaccount Reviews 1,056

These people will harass you over duties and fees that aren’t even eligible to be paid- I had an item delivered to me under warranty for free and over 6 months later
i’m being demanded to pay a £50 fee? Fedex confirmed no fee is due since it’s a warranty item… I’ve explained this control account and they continued to harass me… Don’t pay this company a penny.

If you contact me again I won’t hesitate to report you to the FCA and take you to small claims court over Harassment

John, was so helpful, kind and very understanding. I cannot recommend the control account team enough!

I had a very positive experience with Control Account. Setting up a payment plan was quick and straightforward, and the process was clearly explained. The customer service team were friendly, understanding, and professional, which made everything much less stressful. I felt supported throughout and would definitely recommend them.

My experience with Controlaccount’s support team was excellent. I was going through a very stressful situation, but their advisor was incredibly helpful, understanding, and patient throughout. They listened to my circumstances, offered practical solutions, and treated me with real empathy and respect. The communication was clear, prompt, and always professional. I truly appreciate how much effort they put into making a difficult process easier for me. Highly recommended for anyone needing support and fantastic service! 🙂

John was very helpful and we resolved my issue successfully for both sides

Very helpful and patient with me as we went through the stages.

Great call with Nabeel today. Extremely cordial, didn’t rush any process and made sure I knew what was happening every step of the way! Immaculate service

Received a notification from Controlaccount re a FedEx invoice. Was easy to submit a query and upload proof that the invoice had been paid. John at Controlaccount was very helpful and confirmed that the file had been closed and no further action was due.

Had a very helpful and reassuring experience when dealing with an issue, Nabeel talked me through all the reasons why it happened, my options and what action I needed to take which was incredibly helpful and my account was sorted within 10mins. Thank you Nabeel!

Easy to communicate online and speak with an agent via there chat service. John was helpful, quick and really polite. Good service.

The woman representative that took care of my issue was so courteous and caring and made my day. Thank you so much for the kindness!

Employee 548 was very helpful and efficient.

Shocked to find out that people are liable for import taxes if the senders do not wish to pay

The agent Nabee I spoke to was so helpful and patient. More helpful than the two companies that were meant to have dealt with the situation before it went to a collection agency. However really helpful and personable. An arrangement was set up so one less thing to worry about.

John has been very helpful and my query has been answered and resolved very quickly. Thank you.

What can I say ! I spoke to Amanda and she was so helpful and understanding,fantastic at the job and communication

easy to contact re a query and was sorted with a few minutes. no pressure and very helpful not what you would expect from a debt collection agency

John was very reassuring and quick at replying.

Keep pesting me for a payment, rang them up, they wanted my personal information even though i provided reference number. Refused to mention what payment is for, kept demanding my personal information threw out the call. When purchasing item on ebay no fees were mentioned prior to payment.

Amanda 548 was very helpful in helping me resolve a query regarding invoices we had already paid for