Conveyancing Direct Property Lawyers Reviews 

980
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness, professionalism, and clear communication. Many highlight the efficient service and quick response times, noting prompt query responses and consistent updates. The overall user experience is often described as smooth and stress-free, with people appreciating the organized approach and ease of the process. However, some customers also noted significant communication issues, reporting unanswered emails or very slow responses. A few others felt the service could be incompetent, leading to considerable delays, with some transactions failing deadlines or even collapsing entirely.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting individuals for their... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, proactive, and... See more

Response time

People report positive experiences with response times, with many customers highlighting prompt replies to... See more

User experience

Consumers generally report a positive user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Caroline has been really helpful throughout the process, this was my first time buying a house and she answered all my questions (there was a few). She kept me updated on the exchange and completion,... See more

Rated 5 out of 5 stars

I used Conveyancing Direct for the purchase of my house as I had Dealt with them for a house I wanted prior to this. The sale fell through and as advertised, I was not charged. When I found my new... See more

Rated 5 out of 5 stars

Emily Briers has been great throughout our sale and house purchase. Emily was always quick to respond, kept us updated at every stage, and managed everything brilliantly, especially as we were working... See more

Company replied

Rated 5 out of 5 stars

Cerys from Conveyancing Direct kept us informed. When I would call Conveyancing Direct I would get connected to a human quickly and they would give me an informed meaningful update that was relevant.... See more

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(980)

400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly

Very friendly, quick to respond and I would certainly use again. This is my second house using conveyancing Direct. Great service 🤩.

March 31, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thanks so much for your review! We’re glad you were happy with our service.

Advertisement
Rated 5 out of 5 stars

Fantastic company

Callum was fantastic in always being available on the phone to answer all my questions and explain simply

March 31, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted you had such a positive experience with Callum. Thanks for taking the time to share your review!

Rated 5 out of 5 stars

A very positive experience

Several people were involved in the property purchase but not all were computer literate. Our solicitor Lisa H was very patient, understanding and helpful by offering different options as necessary.
We were regularly updated on the process and timescales involved in a friendly and professional manner. Overall we had a very positive experience. Thank you.

March 18, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted you had such a positive experience with Lisa H. Thanks for taking the time to share your review!

Rated 5 out of 5 stars

Outstanding engagement and support

Outstanding engagement and support
I was allocated Oliver Parkin for the conveyancing of my late uncle's estate. Oliver was a pleasure to work with, he kept me updated at every stage and ensured a smooth process. I cannot recommend him highly enough.

March 27, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted to see Oliver Parkin recognised in your review. They take great pride in supporting clients throughout the conveyancing process, and your feedback will be greatly appreciated.

Rated 5 out of 5 stars

Ebony Higginson-White was assigned as…

Ebony Higginson-White was assigned as our case handler throughout our house purchase and has been absolutely brilliant, as a FTB we have heard a lot of horror stories with conveyancing firms but our mortgage advisor suggested conveyancing direct so we went with it, our house purchase from first viewing took less than 8 weeks from offer to completion and a lot of that is due to the hard work Ebony put in throughout, she was reachable by telephone any time and would always take the time to update us on what was going on, what we needed to do and wasn’t afraid to chase the other side as and when required to ensure everything went through efficiently and smoothly. If we moved house again I would ask for her personally to deal with our case. Thanks again Ebony for all the hard work!

March 27, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We appreciate your feedback and are glad you felt supported during your conveyancing matter. Providing clear guidance and reassurance is central to how we work.

Advertisement
Rated 5 out of 5 stars

Amazing Service

Always replied to my emails or calls instantly. Made the process feel so easy.
Our case handler Dominique went above and beyond to support us in the most stressful of times and was so supportive in getting the whole process completed.
I have used solicitors before but this process was so much easier and supportive I would really recommend to anyone.
Thank you from us

March 20, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Dominique. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 5 out of 5 stars

No-fuss efficient and professional…

No-fuss efficient and professional service whilst being personable during the process.

March 25, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you so much for your kind words. We’re delighted to hear you had a positive experience with our team.

Rated 5 out of 5 stars

Outstanding engagement and support

We were allocated Callum Smith for the conveyancing of my late father's estate. In all of the years of dealing with solicitors, never have we worked with an individual who was so proactive, engaging and willing to update us. At every stage Callum ensured our questions were answered and offered sensible solutions where required. We cannot recommend him highly enough.

March 13, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Callum. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 5 out of 5 stars

Dominique Farauanu was fantastic to…

Dominique Farauanu was fantastic to work with. Professional, efficient, and always clear in communication, Dominique made the whole property process smooth and stress‑free. I truly appreciated the attention to detail and supportive approach. Highly recommended.

March 23, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for highlighting Dominique work. It’s always rewarding to see individual team members acknowledged for their dedication and professionalism

Advertisement
Rated 5 out of 5 stars

Tom McLaren Robert’s was our solicitor

Tom McLaren Robert’s was our solicitor, he was great and couldn’t fault him one bit. Best solicitor we’ve ever used and will 100% be using again, thanks Tom.

March 24, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted you had such a positive experience with Tom McLaren Roberts. Thanks for taking the time to share your review

Rated 5 out of 5 stars

Excellent Service

We have got such a great service through Conveyancing Direct. We got the keys of the property. The case was dealt through Sian Ferris and we were very happy with the service.

Everything was explained very nicely and clearly. I would definitely recommend Sian Ferris and Conveyancing Direct team.

March 22, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your lovely feedback! Sian Ferris will be so pleased to hear your kind words

Rated 5 out of 5 stars

Good conveyancing experience

Kyle Parsons was our solicitor and he kept in contact on progress or lack of it and offered plenty of advice to take us through the selling and buying legal process.

March 20, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re thrilled you felt well supported by Kyle Parsons. Your feedback really means a lot to us.

Advertisement
Rated 5 out of 5 stars

Very efficient and quick and detailed…

Very efficient and quick and detailed communication throughout remortgage process. Thankyou

March 17, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We really appreciate your feedback and are so pleased we could support you through your transaction.

Rated 5 out of 5 stars

Kelly is a star

Having used Conveyancing Direct for the sale of my late mother's house in the past , I was impressed with Kelly's communication and service.
We again instructed Kelly for the sale and purchase of our most recent property,
Despite the whole process taking longer than expected , due to deeds of variation and management companies, I can again say we received excellent service from Kelly.
The actual day of completion went without issues and monies were all transferred quickly.
Thanks Kelly for all your hard work and we wish you all the best .

February 27, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience with us. Your comments mean a lot to us, and we’re delighted to have helped you smoothly through your sale

Rated 5 out of 5 stars

Can’t thank Emily enough for her hard…

Can’t thank Emily enough for her hard work and effort with the sale of our property after picking this up in short notice. Communication was great & clear throughout and went the extra mile in helping & explaining to us everything that needed to be done.

March 16, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re so pleased you found our communication clear and helpful – thank you for sharing!

Rated 5 out of 5 stars

Zara and team look after me through the…

Zara and team look after me through the sale of my property.

Couldn’t have asked for better service , Zara was amazing throughout and when Zara was OOO on annual leave her colleagues Stephanie and Richard had a full handover and was completely up to speed with the file.

Great level of customer service from everyone at the team.

March 17, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your lovely review! We’re so happy to know you felt supported throughout your conveyancing process by both Zara and the rest of the team

Advertisement
Rated 5 out of 5 stars

Vey efficient

I find Bryony at Conveyancing Direct very efficient, and was charming to communicate with. Everything was straightforward and on time. Thank you for your help.

March 13, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thanks so much for your review! We’re glad you were happy with our service.

Rated 1 out of 5 stars

They did a buy to let purchase for me…

They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee, lender fee. They were also incredibly picky and had no interest in doing things quickly. There are far better cheaper, faster, less sneaky solicitors out there

August 12, 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re sorry to hear you were disappointed. If you would like to contact us directly we will happily look into this for you.

Rated 1 out of 5 stars

The Unfortunate Experience of Direct Conveyancing

We had the unfortunate experience of Conveyancing Direct (represented by Kyle Starr) being instructed by our buyers for the conveyancing of their purchase of our property.

During completion day, we discovered that Conveyancing Direct/Kyle were completely unprepared with the mortgage funds for our buyers still needing to be applied/re-applied for. This caused a significant delay in the chain (bearing in mind that their purchase was the first link in the chain), resulting in massive delays for the whole chain. The funds were not available to be sent to our solicitor until very late in the working day. When the funds were eventually received by our solicitor, this was past 3pm and as a result, the sellers of our new property refused to complete that day - citing difficulties with banks being able to process the funds after this time.

This left us in a situation where we were effectively homeless, as we had completed on our property, but could not purchase the new property. In turn, we incurred significant financial pain in having to get our moving company to store our goods, as well as the fee for redelivery. In addition, we incurred incidental costs for a hotel, food, fuel, & other basic toiletries; on top of the significant stress that was put on us. We imagine the other parties in the chain also suffered the same financial difficulties and stresses.

We are staggered by the incompetence of this firm & its representative(s), who evidently put little care or attention into their job.

By contrast, our conveyancer had everything in order in advance of completion day, allowing our purchase to go through in good time when we were able to do so, so we know it is possible. We just wish the same was afforded to our buyers, avoiding the significant cost & stress we incurred, as a direct result of your seeming ineptitude.

I cannot recommend this firm, to say the least.

March 9, 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for sharing your experience and whilst I am disappointed to read your comments, as you are not our client we are not able to share the detail of the hard work being undertaken in the background to progress matters whilst also protecting our own client.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look