Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

You're better off shopping on SHEIN.

The shoes are as described, but...

- They're overpriced.
- They're made in China and shipped from China so delivery is very long. No indication on product page that this is the case.
- The quality of the product does not match the price. The trainers feel like paper, quality you would get from Temu or Shein.
- The height boost is not built into the trainer, you can take it in and out as you please. They're an addon piece, which you can buy online for £5.

Honestly, if you're looking for a height boost, just buy the add-on pieces for £5 and use your existing trainers.

August 13, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hi Kieran!

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our support team will be reaching out to you directly to look into your order and address the points you’ve raised.

Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Very informative and professional when…

Very informative and professional when it comes to directing you for any help with your order . Shout out to customer support Sophie .

August 12, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Sufyaan!

Thanks for the kind words! We’re so glad Sophie could help — we’ll be sure to pass along your shout-out to her.

-Lauren
Conzuri Customer Experience Team

Rated 4 out of 5 stars

I ordered shoes in August 2024

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset.

The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that the courier left them on my doorstep, my house is very private and secure so the issue is clearly with the courier.

The customer care team have been excellent, although it has taken almost a year, they are resending my shoes but I had to pay the carriage which I was happy with.

Shout out to Sophie and Chloe from customer care team, thank you for trusting me and for staying with me.

Alix Scott, Dundee, Scotland

July 31, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Alix!

We’re so glad Sophie and Chloe were able to get the issue sorted for you. Thanks for your patience and for sharing your experience — we’ll be sure to pass your kind words on to them!

-Lauren
Conzuri Customer Experience Team

Rated 2 out of 5 stars

Very poor quality cheap material shoes…

Very poor quality cheap material shoes at a premium price. For £125 I at least expected leather but these are well below the quality.

July 31, 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Faheem!

Thanks for sharing your feedback. We’re sorry to hear the shoes didn’t meet your expectations — our support team will be reaching out to you to look into this further.

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the kind and professional service your company has offered me. Special shout out to Hannah from customer service. She stated with me all the way to insure deliver of my new sneakers. You have made a continued customer.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

My husband has another pair of Conzuri…

My husband has another pair of Conzuri shoes, and we keep coming back for more! He’s on the shorter side, and I love being able to wear heels when we go out—so these shoes are the perfect win-win. They give him a subtle lift that looks completely natural, and honestly, it makes both of us look better together. He looks confident, stylish, and polished!

I accidentally ordered the wrong size for his wedding shoes (my fault!), but the team was so kind and accommodating. Their customer service is as great as their shoes.

These really are high-quality, stylish shoes with that secret short-king magic. They look like luxury dress shoes, but with the thoughtful insole that gives just enough boost. Highly recommend if you’re looking for sleek, elevated (literally) men’s shoes!

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them like the plague.

I am 5'9 and saw these advertised so eventually decided to try.
I ordered over 2 weeks ago but nothing has came. I reached out to Conzuri but got no response.
It says they have UK warehouses with a 5-10 day wait time but I think it's obvious this is coming via airmail from China.

I decided to go check their social media to see if it looked active. Only to see a lot of disrespectful posts making fun of their target audience. Things like a midget trying them on and becoming 6 foot tall. Or a guy on his knees with his knees in his shoes waddling around pretending to be small until he gets the shoes. Or a tiny person sat on a giant chair.
These posts making fun of their own client base basically confirmed to me that this company does not care about it's customers.

I'd also like to note, the amount of BLATANTLY fake positive reviews on here. All these unrealistic reviews from accounts with only that 1 single review that are obvious attempts at counteracting the genuine negative reviews.

Poor customer service, exceptionally long delivery wait (if it even turns up), disrespectful social media account, fake reviews. AVOID!!!!!

**UPDATE**
Conzuri never got back to my email so I raised a PayPal dispute. Conzuri's customer service is SO BAD that they didn't even respond to PayPal which resulted in PayPal ruling in my favour and refunding me.

So then, the trainers actually turned up! 4 weeks after ordering! The box was cheap and battered. The trainers are just cheap Chinese trainers worth no more than £15 with a lift insole added. The same insole you can buy for £5 anywhere and add to your normal trainers. So yeah, a complete scam....

I am willing to return at the companies cost, but I doubt they'll pay it as postage is probably around the same cost as the actual product.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support and Hassle-Free Refund Experience

I had a great experience with the support team during my refund process. They were helpful, responsive, and made everything easy to understand. It was clear they genuinely cared about resolving my issue. The whole process was smooth, and I really appreciate the excellent customer service. Highly recommend!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Got the Cavoy but unfortunately

Got the Cavoy but unfortunately, it wasn't for me so I have it exchanged. Sophie contacted me and was an absolute pleasure to deal with. Made the transaction seamless. Top-notch customer service! Not to mention, i love their runners!

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Turning lemons into some dope shoes

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement but were offered a 50% credit for Our next order. Currently waiting for the order to come in and plotting on the next pair if all goes well. But the custumer support team has been so communicative and accomadating. Definitely helped Us through a hard process and left an amazing impression. Putting in the work where it really counts and going the extra mile for this birthday boy 🥳

June 27, 2025
Unprompted review

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