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COOK Reviews 

53,618
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and wide variety of wholesome meals, making it easy to find something special for family gatherings and unexpected guests. People are also consistently impressed by the prompt delivery service and the exceptionally helpful, welcoming staff who make shopping a true pleasure. However, some customers also noted that certain items can occasionally turn out a bit dry or lose their ideal texture after being defrosted. A few people additionally mentioned experiencing minor difficulties with packaging or finding specific product information when browsing in-store cabinets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the delicious and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, welcoming, and... See more

Service

Clients share positive opinions on service, highlighting dedicated, friendly, and knowledgeable staff who are... See more

Delivery service

Consumers find delivery service to be efficient, noting that packages and meals arrive promptly and on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always upbeat; always friendly, Cook on Bear Flat in Bath has delicious food and frequent offers which makes me feel as if I've got a bargain. Prices are high-ish but the quality of the food a... See more

Rated 5 out of 5 stars

All the dishes purchased from Cook have been very good. Obviously some suit our tastes more than others but none of them have been unpleasant in any way. I shop in Romsey, Wiltshire and the staff... See more

Rated 5 out of 5 stars

I went into the Marlborough COOK shop on Saturday, it was pouring with rain and I'd gone in to buy food for someone who had just lost their wife to cancer (someone did that for our family once and we... See more

Rated 5 out of 5 stars

Excellent food— great to have several products in the freezer for unexpected guests. There is such a wide range— something for everyone and all delicious.Those Portabello mushrooms with risotto are S... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

54K reviews

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Asks customers to review

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4.8

All reviews

(53,618)

15,356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

While I like the food I have been stuck…

While I like the food I have been stuck with 2 missed deliveries and ever changing ETAs. While they do a decent job preparing and packaging but that last mile (courier) is lacking and it appears that the schedule is for the convenience of the couriers.

August 30, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Ansley, So sorry to hear that you were disappointed with your delivery experience. We pride ourselves on our home delivery service and so sorry we let you down. We would also like to make it up to you. Please email us at tpfeedback@cookfood.net. Best Wishes Julia – COOK

Rated 5 out of 5 stars

Excellent in every way.

Excellent range of quality products in a well set out environment. Friendly staff. Had the Apricot, Almond dessert, which was delicious. Love the Macaroni cheese which has no onion, I have an intolerance to onion. Just wish there were more dishes without it!I

August 17, 2026
Rated 5 out of 5 stars

Utterly delicious food

I have bought a couple of desserts from my local Cook shop. A berry cheesecake I had had before and found utterly delicious and some lemon tarts. The tarts were divine too. I love Cook food, I’m very fortunate (or terribly unlucky, depending how you look at it) to have one of their shops within walking distance. I love cooking so I don’t buy a lot, but what I have tried has been outstanding.

August 16, 2026
Rated 5 out of 5 stars

Great food from Cook

Great food from Cook. The pots are particularly liked & size wise just right for my appetite on many days. Only 6 minutes in the microwave to cook the frozen meal which is fantastic. The meals are delivered when requested by a friendly driver who always lets me know what time he will arrive. All in all a great service.

August 6, 2026
Rated 3 out of 5 stars

I loved the veg lasagna& chicken & leek…

I loved the veg lasagna& chicken & leek pie, both I’ve had before. However sadly the Thai prawn curry was more like a soup, nice flavour but very thin sauce, I had to eat it with a spoon, and the haddock gratin had more hard cubes of potato than fish, unfortunately disappointing.

August 17, 2026
COOK logo

Reply from COOK

Hello Alison,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net).  Best wishes, Estelle – COOK

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