Always upbeat; always friendly, Cook on Bear Flat in Bath has delicious food and frequent offers which makes me feel as if I've got a bargain. Prices are high-ish but the quality of the food a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the dishes purchased from Cook have been very good. Obviously some suit our tastes more than others but none of them have been unpleasant in any way. I shop in Romsey, Wiltshire and the staff... See more
I went into the Marlborough COOK shop on Saturday, it was pouring with rain and I'd gone in to buy food for someone who had just lost their wife to cancer (someone did that for our family once and we... See more
Excellent food— great to have several products in the freezer for unexpected guests. There is such a wide range— something for everyone and all delicious.Those Portabello mushrooms with risotto are S... See more
Company details
About COOK
Written by the company
Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK
About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.
Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.
Written by the company
Contact info
The COOK Kitchen, ME10 3HH, Sittingbourne, United Kingdom
- 01732 759000
- enquiries@cookfood.net
- www.cookfood.net
Award-winning frozen meals & puddings
4.8
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not as good as it used to be except for…
Not as good as it used to be except for the Summer Pudding
August 21, 2026
Tasty easy meals
Going away for a girls weekend and wanted " easy" meals. Had lasagne and the beef bourguignon. Both delicious.
June 30, 2026
Delicious food
Online ordering very easy, clear information. Good quality delicious food. Good delivery service with a smile.
August 21, 2026
Easy to order online
Easy to order online, immaculate and punctual delivery and everything delicious
August 21, 2026
Mango and passionfruit cheesecake was…
Mango and passionfruit cheesecake was delicious ! Staff kindly kept it aside for me as I had no freezer space,
August 21, 2026
Delivery on time and in good condition
Delivery on time and in good condition. Fish pie was excellent
August 11, 2026
Very helpful staff in the Beaconsfield…
Very helpful staff in the Beaconsfield shop. I was offered a tasting of a delicious lemon tart.i added one to my purchase .Great to stock up whilst the 15% discount was on.
August 21, 2026
The staff were as helpful as ever
The staff were as helpful as ever, lovely well run shop. Food is great too !
August 21, 2026
All the dishes I have tried have been…
All the dishes I have tried have been very good to excellent! Easy to store and cook, good size servings, all just perfect
August 21, 2026
Very helpful staff
Very helpful staff , and happy greeting . And always good variety of meals in there
August 21, 2026
Very tasty food and good quantity.
Very tasty food and good quantity.
Delivery is always efficient.
August 21, 2026
Great service
Great service from the store assistants. Product knowledge is very good.
August 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Onion Tart was not an Onion Tart.
The Onion Tart was not an Onion Tart.
It was an egg heavy quiche with a sprinkling of onion at best.
Disappointing, sorry.
August 21, 2026
Reply from COOK
Hello Alan, So sorry to hear you were disappointed with your COOK food. We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed. We would really like to get a little bit more information from you please and make it up to you. Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net). Best wishes, Denise – COOK
I bought the Red Thai curry
I bought the Red Thai curry. The flavour was quite nice. Although I doubt the curry sauce and 4.5 bits of chicken would have filled a cup, and all for £6.50. Not an adequate meal for one, and expensive. Unlikely to buy again, much better value elsewhere
September 4, 2026
Unprompted review
Reply from COOK
Hello Peter, So sorry to hear you were disappointed with your COOK food. We pride ourselves on our food and we are always unhappy to hear when a meal has not been enjoyed. We would really like to get a little bit more information from you please and make it up to you. Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net). Best wishes, Denise – COOK
Most of the order was excellent
Would have been 5 star but the chicken and leek pie was disappointing. It tasted very nice but the pastry was very thin and collapsed as I was trying to serve it. Ended up having to lift the pastry off the container, served up the pie filling then cut the remaining pie crust into pieces to put on top of each serving.
Chilli con carne was excellent.
August 21, 2026
Great selection
I selected a number of different meals as my sister who was staying is a vegetarian. The lasagne both meat and vegetarian was lovely as were all the other meals. The Korma was delicious as I sampled it in the shop and couldn't resist! Lovely tasty meals and a real treat for everyone.
August 18, 2026
The chicken and leek pie was so bad we…
The chicken and leek pie was so bad we had to throw it away.
August 21, 2026
Reply from COOK
Hello Malcolm, So sorry to hear you were disappointed with your COOK food. We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed. We would really like to get a little bit more information from you please and make it up to you. Please email us at tpfeedback@cookfood.net (mailto:tpfeedback@cookfood.net). Best wishes, Denise – COOK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.