I ordered Vollrath Wear-Ever 5314 Heavy Duty half size 13 gauge aluminum bun/sheet pan - 17-3/4 x 12-7/8 twice. I had to send them back both times because they were either scratched, dented, or the w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The entire ordering, purchasing and shipment process was great. Easy, fast and very responsive. The price I paid for a KitchenAid Commercial 8 Qt. stand mixer was fantastic. Saved me more then $500 o... See more
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed cus... See more
Company replied
Cook's Direct was recommended by a family member. Ordering was very easy. The item I ordered said it would ship within 2 business days. I ended up calling after 2 weeks and no notification of order sh... See more
Company details
About Cook's Direct
Information provided by various external sources
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values:
-
We really care - We care about each other, our work and the company. We are passionate about what we do.
-
We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer.
-
We figure it out - We are creative and innovative thinkers and seek the best answer for the customer.
-
We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments.
-
We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Contact info
27725 Diehl Road, 60555, Warrenville
- 866-506-3048
- customerservice@cooksdirect.com
- www.cooksdirect.com
Reply from Cook's Direct
Happy to hear it, Luke!
Advertisement
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review!
My order was delivered sooner than I…
My order was delivered sooner than I had expected
February 27, 2018
Unprompted review
Received the wrong item and had to…
Received the wrong item and had to turn. They emailed shipping label, but I had to take my time and expense to package up and drive 18 miles to send . Got no compensation for this . They did sent out correct item quickly.
February 25, 2018
Unprompted review
Advertisement
Great price on top rated sauce pan
Great price on top rated sauce pan. Delivered promptly. Only recommendation- wrap the sauce pan handle in bubble wrap. The handle came through the cardboard box. No scratches thank goodness. Can’t wait to use the pan so I can rate the performance!
February 22, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a review. I will forward your request to the proper department. Let us know if we can help with anything else.
fast delivery and the lowest price I've…
fast delivery and the lowest price I've found anywhere !! Always compare but C.D. is on my list for first option.
February 21, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order. We are very glad that you are happy with your purchase. Thank you for taking the time to post a great review. We look forward to helping with your kitchen needs in the future.
Order was delivered quickly
Order was delivered quickly. Prices are great!
February 21, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review!
Hard to get the anti corrosion coating…
Hard to get the anti corrosion coating off.
Good pan otherwise.
February 20, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a review. If you need further instructions on removing the coating let us know. We appreciate your business and look forward to supplying your kitchen supplies in the future.
Advertisement
I purchased the pan for my husband and…
I purchased the pan for my husband and he is in love. Says it is the best thing ever!!!
February 19, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order. We are very glad that you are happy with your purchase. Thank you for taking the time to post a great review. We look forward to helping with your kitchen needs in the future.
Fast services
Fast services , next time could you attach my e mail to the tracking
February 16, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a review. I will forward your request to the proper department. Let us know if we can help with anything else.
Order a carbon steel skillet
Order a carbon steel skillet. Price was competitive and delivery of product was timely.
February 16, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review!
Great product went back and bought a…
Great product went back and bought a second one!
February 14, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review. We appreciate you!
Advertisement
Good website
Good website, clear ordering procedure, prompt shipping, and good customer service.
January 30, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review!
I was a little skeptical about buying …
I was a little skeptical about buying my first Carbon steel pan online. But was very happy with my purchase . The pan is put together very well and solid. The pan came on time and the check out was very easy . I will be buying another pan. Mike Alvarado
January 23, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review! We appreciate your business and look forward to helping with your kitchen supply needs in the future.
Reply from Cook's Direct
Thank you for your order and for taking the time to review Cook's Direct. We appreciate your business and look forward to helping with your kitchen supply needs in the future.
Great prices
Great prices; speedy shipping; excellent shopping experience.
January 22, 2018
Unprompted review
Reply from Cook's Direct
Thank you so much for the great review! We appreciate your order and look forward to helping with your kitchen supply needs in the future.
Advertisement
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review. We look forward to helping with you kitchen supply needs in the future!
Best price on internet
Best price on internet for carbon steel pan I bought. Arrived in a few days in perfect condition. Very happy. What could be better than that!? Will certainly purchase from Cooks Direct again.
January 20, 2018
Unprompted review
Reply from Cook's Direct
Thank you so much for the great review! We appreciate your business and look forward to helping with your kitchen supply needs in the future.
Have a great day!
Good price and fast delivery
Got a good price and fast delivery on a new skillet. Overall an excellent experience shopping and purchasing.
January 20, 2018
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to post a great review. We look forward to helping with you kitchen supply needs in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.