Icey-Tek / Cool Boxes UK Reviews 1,274

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, even in high temperatures. Many consumers also commend the outstanding customer service, noting the helpfulness and responsiveness of the staff, and the prompt and efficient delivery service. However, some customers also noted that the products can be heavy, especially when fully loaded. A few other people also felt that the product's water resistance was not as effective as expected, leading to issues with internal components.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cool boxes for their ability to keep... See more

Quality

Consumers find quality to be positive, consistently praising the durability and robust construction of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Reviewers mention positive feedback about service. Customers are very impressed with the excellent service,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

After 15 years of using the 40 litre box and gel packs, I have not been able to fault either in any way. When I saw the small 18 litre box at a show, I knew I needed to add one to my kit. Although the... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. Camping Store

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cancelled order due to NI delivery charge

Update: Luke from Cool Boxes responded promptly and resolved the NI delivery issue. Re-ordered and looking forward to receiving.

Spent some time selecting the right box and accessories, but at payment stage realised that the delivery to NI was charged at £25. Disappointed and annoyed. I order loads from England but never pay more than the standard delivery charge to the UK.

October 25, 2024
Unprompted review
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Sorry to hear that Sheelagh. Glad we managed to review the shipping costs for you in the end :o)

Rated 5 out of 5 stars

Ordering and delivery was easy

Ordering and delivery was easy, fast and with upto date tracking info.

This is my second Icey Tek box, I previously purchased the 40 litre which is great for my slightly longer camping trips but wanted the 18 litre for day/overnight trips or for additional capacity on longer trips.

They are great boxes when I return from 4-5 day trips there is still plenty of ice in my 40 litre, I’ve not yet had the opportunity to use the 18 litre.

September 16, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks David!

Rated 5 out of 5 stars

Great cool box

Great cool box, top quality and keeps food and drinks cold for days

September 16, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Tom!

Rated 5 out of 5 stars

11/10 for everything!

The coolbox is absolutely brilliant, and the service was beyond my expectations. I cannot fault a thing!

September 16, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Teresa!

Rated 5 out of 5 stars

Great service

Great service, Luke helped select the boxes and gel packs we needed- product is very impressive and kept our food trailer produce safe for the 4 day event we had. Food stayed frozen for the 4 days! Glad we went for Icey Tek, already looking to add to our collection!

September 6, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

You Won’t Be Disappointed!

I bought two Icey Tek cool boxes a couple of months ago and wanted to give them a good trial period before leaving an honest review.

If you’re wondering whether to invest, be reassured that these cool boxes are exceptional quality, robust and do the job they are designed to do.

I have the 18 litre box, and the 25 litre box. I primarily use them for fishing trips. I also use the Icey Tek gel freezer packs.

I’ve found that pre-cooling the cool boxes for 12-24 hours prior to your intended trip using either gel packs or frozen water bottles really does make a considerable difference to the overall duration that you can then keep items cool for inside the box. I took the 25 litre box on a fishing trip during a really warm spell in August and at the end of the three days the gel packs were still mainly frozen and my remaining food was perfectly cool.

I use the 18 litre cool box for shorter solo trips and the 25 litre for longer trips/trips with friends.

Customer service and communication was excellent when I queried the estimated delivery date.

To summarise - invest in Icey Tek, there is no better in my opinion.

October 9, 2024
Unprompted review
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Dan!

Rated 5 out of 5 stars

This is my second order with Cool Boxes…

This is my second order with Cool Boxes UK, I bought a 35 litre wheeled cooler and now a 18 litre cube. They're brilliant, following the advice of pre-cooling with frozen bottles of milk (I usually do thus for a few days before using) makes them work well very. The 35l cooler with 4 small gel packs will keep milk bread and cheese cool for at 4 days, I could've added loose ice to increase this. After getting the wheeled cooler, I fancied a smaller weekend away one, big enough for a big bottle of milk and some snacks. It's a great size too. I am a convert, now seeing my older coolers as incredibly inefficient in comparison to Icey Tek!

August 27, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Ian!

Rated 5 out of 5 stars

Really chuffed with this ice box

Really chuffed with this ice box, we wanted one for camping which did not use power and kept things cold for ages; this really does work well… and from receipt of order to despatch literally took 8 minutes, fantastic service thank you!

August 20, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Simon!

Rated 5 out of 5 stars

Very speedy delivery for an item of its…

Very speedy delivery for an item of its size. I’ve been away fishing for 3days so far & ice packs still frozen & food still very fresh. Will change ice packs tomorrow to keep everything fresh for the next few days.
A great improvement on the previous coolbox I was using.

August 21, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Glen!

Rated 5 out of 5 stars

Great product and really quick…

Great product and really quick delivery!
We were looking for something to use to store ice cubes and crushed ice in together and with the divider it’s ideal!

August 12, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Graham!

Rated 4 out of 5 stars

Cool box arrived just in time for our…

Cool box arrived just in time for our trip to France plenty of space for all our essentials and it did keep everything cold for a good four days probably would have lasted longer if the weather hadn’t been so hot and sunny will make a great difference keeping items cool on all our future trips

August 9, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Amazing cool box for camping!!!

Cool Boxes UK really looked after us, ensuring we received this item before we had to go on our annual camping trip this summer.

Pre chilled the box overnight with frozen milk canisters. Loaded it up with frozen and chilled food/drink. Still had frozen food 3-4 days later even in a hot tent.

Outstanding cool box. Can’t wait to use it again!

August 16, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Kris!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look